PC490 - 2013-16

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
CVT Reprogramming
Voluntary Service Campaign
Reference: PC490
Date: December 9, 2016
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
MY2013-16 Altima (L33)
MY2014-16 Rogue (T32)
Affected
Population:
1,184,100
473,566
Dealer
Inventory:
2,588
220
SERVICE COMM
Activation date:
Stop Sale
In Effect
December 9, 2016
NO
***** Campaign Summary*****
Nissan is conducting a voluntary service campaign on approximately 1,657,666 specific MY2013-16
Altima (L33) and MY2014-16 Rogue (T32) vehicles to reprogram the Continuously Variable
Transmission (CVT) software.
Under specific driving conditions, hydraulic pressure may decrease and result in belt slip within the
CVT. This may result in MIL illumination (P0776) and poor acceleration in some vehicles. There is no
safety concern due to built-in fail-safe logic. Nissan is proactively reprogramming the CVT to prevent
durability concerns and high out of warranty repair costs for owners.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm I.D.
PC490.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Dealers should use NTB16-121 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts
Repair






Owner
Notification
Nissan will begin notifying owners of all potentially affected vehicles in January,
2017 via U.S. Mail.
Special
Tools
Updated CVT software is now available on ASIST
No other parts are required for this campaign
CONSULT III
MTS 6513 (currently under development and planned for release at a future date)
Additional tools can be purchased through TechMate at 1-800-662-2001.
NTB16-121
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary service campaign which for
any reason enters the service department. This includes vehicles purchased from private parties or
CAMPAIGN ID: PC490 | Original Document
presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to this
voluntary service campaign was part of a dealer trade, the letter associated with that VIN should be
forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No.
Q.
What is the reason for this Voluntary Service Campaign?
A.
Under specific driving conditions, hydraulic pressure may decrease and result in belt slip
within the CVT. Nissan is proactively reprogramming the CVT to prevent durability concerns
and high out of warranty repair costs for owners.
Q.
What is the possible effect of the condition?
A.
Under specific driving conditions, hydraulic pressure may decrease and result in belt slip
within the CVT. This may result in MIL illumination (P0776) and poor acceleration in some
vehicles.
Q.
What will be the corrective action?
A.
Dealer will reprogram the Continuously Variable Transmission (CVT) software.
Q.
How long will the corrective action take?
A.
This service should take approximately one (1) hour to complete. However, the Nissan dealer
may require the vehicle for a longer period of time based upon the dealer’s work schedule. All
services will be provided at no cost for parts and labor.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in January, 2017 via U.S.
Mail.
CAMPAIGN ID: PC490 | Original Document
Q.
Are parts readily available?
A.
The remedy involves reprogramming, no other parts are required for this campaign. Software
is currently available on ASIST.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
If a TCM fails during reprogramming and parts replacement is necessary, rental is available
while parts are on order:
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Towing may also be authorized on out of warranty vehicles if needed.
$100 (Max)
501*
Towing
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is required.
*Eligible vehicles under factory warranty should utilize complimentary towing under roadside
assistance.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the reprogramming?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the voluntary emissions service
campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
CAMPAIGN ID: PC490 | Original Document