TSB-ELE100R4

GROUP
ELE
NUMBER
100 (Rev 4,
04/17/2017)
MODEL
2014-2016MY Soul (PS)
2014-2016MY Sorento (XMa)/(UMa)
2014-2016MY Optima (TF HEV)
2014-2015MY Optima (QF/TF)
2014-2016MY Forte (YD)
2014-2016MY Sportage (SL)
2015-2016MY Sedona (YP)
DATE
March 2016
TECHNICAL SERVICE BULLETIN
UVO SYSTEM UPGRADE
SUBJECT:
 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure for upgrading the UVO system on some 2014-2016MY
Soul (PS), Sorento (XMa)/(UMa), Optima (TF HEV), Forte (YD), Sportage (SL), 2015-2016MY
Sedona (YP), and 2014-2015(MY) Optima (QF/TF) vehicles to address “Incoming ring volume
too loud” complaints when using certain smartphones (non-iPhone). Additionally, in 2014MY
vehicles the upgrade will also improve Bluetooth connectivity and Voice Recognition (VR).
KDS - Audio Update
Module (AUM)
14MY VDS UVO Upgrade
USB Drive
 NOTICE

Delete all paired phones from the system and delete the head unit from all
phones. If you do not delete phones, the phone(s) will still show and act as paired,
but performance or functionality issues may occur. Anytime a software update is
performed to either a paired phone or the system, the pairing should be deleted
from both phone and system and then paired again after update.

A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GR8-1299 system be used, in ECM
mode, during charging. Do NOT connect any other battery charger to the vehicle
during audio head unit upgrade.
File Under: 
Circulate To:
X General Manager

X Service Advisors

X Technicians

X Service Manager

X Parts Manager

X Body Shop Manager  Fleet Repair

Page 2 of 6
UVO SYSTEM UPGRADE
SUBJECT:
Software Inspection Procedure:
1. Start the vehicle or connect the Midtronics GR8-1299 charger.
2.
Record the customer’s radio presets before performing the upgrade.
3.
With the head unit ON, press SETUP.
 NOTICE
Button layouts may differ by
model.
4.
Touch “System”.
5.
Touch “System Information”.
6.
Check the software version and verify
that it matches the versions below:
Current Version
1.MP.1.001 to 1.MP.1.017
1.MP.1.001
If it matches, continue to the next step.
If it does not match, contact Techline.
TSB: ELE100 (Rev 4) Various Models March 2016
Page 3 of 6
UVO SYSTEM UPGRADE
SUBJECT:
7.
If performing the upgrade using the KDS
and AUM, refer to TSB SST041.
8.
If performing the upgrade using a USB
stick, with the S/W version screen
displayed, obtain the USB stick labeled
14MY VDS AUD/UVO (8V) (green) from
your Service Manager and insert it in the
vehicle’s USB port.
 NOTICE
Allow the music files to play and
then press the POWER button to
turn the head unit off.
9.
Once the AUM initialization process is
complete or having inserted the USB
upgrade stick, for Sportage (SL), Optima
(TF, QF, TFH), Forte (YD), and Sorento
(XMa) vehicles, press and hold the CD
EJECT button, “FM/AM” button, and
“eServices” button. While holding the
three (3) buttons, use a ballpoint pen or a
similar tool and press the RESET button
(A).
Images shown are for demonstration only
purposes and will vary by model.
A
For Soul (PS) vehicles, press and hold
the “FM/AM” button and “eServices”
button. While holding the two (2) buttons,
use a ballpoint pen or a similar tool and
press the RESET button (A).
10. The head unit will automatically reset
and begin the program download.
 NOTICE
The
download
will
take
approximately 3-5 minutes to
complete
and
should
be
monitored to confirm completion.
Do NOT remove the USB or the
turn the radio or vehicle OFF
while the download is in progress.
TSB: ELE100 (Rev 4) Various Models March 2016
Page 4 of 6
UVO SYSTEM UPGRADE
SUBJECT:
11. Once the download is complete, the
screen as shown to the right should be
displayed.
 NOTICE
If the screen displays “Program
download failed!!”, restart the
procedure from step 3.
12. Press the RESET button (A) using a
ballpoint pen or a similar tool.
 NOTICE
Do NOT remove the USB or turn the
radio or vehicle OFF while the
update is in progress.
13. The software upgrade should begin and
the screen as shown to the right should
be displayed.
 NOTICE
The head unit may restart several
times. The update will take
approximately 10-15 minutes to
complete. Other services can be
performed while the system
upgrade is in progress. Do NOT
remove the USB or turn the radio
or vehicle OFF while the update is
in progress.
14. The head unit will automatically restart
once the upgrade is complete.
TSB: ELE100 (Rev 4) Various Models March 2016
A
Page 5 of 6
UVO SYSTEM UPGRADE
SUBJECT:
15. Verify that the software upgrade is
sucessful by checking the software
version by following software inspection
procedure steps 3 to 6 on page 2 of this
bulletin. If update is not successful,
restart the procedure from step 3.
1.MP.1.018
16. Reprogram the customer’s radio presets
if necessary.
17. Pair a phone and make a call confirming
Bluetooth is operational. Delete phone
from system after testing.
18. Use voice recognition to pull up a radio
station and confirm voice recognition is
operational.
19. Assist or advise customer that they
should delete phone pairings and re-pair
all phones.
Troubleshooting Matrix
Action
Pressed reset
while holding
CD Eject +
FM/AM +
eServices
buttons
Concern
Figure
Solution
System reboots but
goes to UVO screen
(never shows UVO
Update screen “UVO
USB Downloader)
User may not have
performed the Eject +
FM/AM + eServices + Reset
button procedure correctly,
resulting in normal system
reboot. Restart the
procedure from step 9.
System displays the UVO
USB Downloader screen
but shows “Program
download failed”
Perform the Eject +
FM/AM + eServices +
Reset procedure again.
System displays the UVO
USB Downloader screen
but shows “USB update
not found”
Verify that the USB drive
contains files and is NOT
blank. If the USB is blank,
order a replacement
through Snap On
Business Solutions
at 888-542-1011.
TSB: ELE100 (Rev 4) Various Models March 2016
Page 6 of 6
UVO SYSTEM UPGRADE
SUBJECT:
AFFECTED VEHICLE RANGE:
Model
Production Date Range
Comments
Soul (PS)
Sorento (XMa, UMa)
Optima (TF HEV)
Sportage (SL)
Forte (YD)
Sedona (YP)
Optima (QF/TF)
2014-2016MY
With Minimum S/W Version
of 1.MP.1.001
2015-2016MY
2014-2015MY
REQUIRED PARTS:
Part Name
USB Upgrade
Drive
Description
Figure
Comments
Additional USB sticks
can be ordered through
Snap-on Equipment Solutions
At (888) 542-1011
14MY VDS UVO Upgrade
This software upgrade can
also be performed using
KDS and AUM.
WARRANTY INFORMATION:
N Code: M73 C Code: ZZ3
Claim
Type
W
Causal P/N
Qty.
Repair
Description
96180
B2200CA
(ELE100)
UVO Upgrade
Soul (PS)
96170
2UAA1VA
(ELE100)
UVO Upgrade
Sorento (XMa)
96160
C6000WK
(ELE100)
UVO Upgrade
Sorento (UMa)
96160
4CAA0CA
0
(ELE100)
UVO Upgrade
Optima (QF/TF/TF HEV)
96190
3W910WK
(ELE100)
UVO Upgrade
Sportage (SL)
96160
A7701WK
(ELE100)
UVO Upgrade
Forte (YD)
96160
A9000WK
(ELE100)
UVO Upgrade
Sedona (YP)
TSB: ELE100 (Rev 4) Various Models March 2016
Labor
Op Code
Op
Time
Replacement
P/N
Qty.
28325F21
0.3
M/H
N/A
0