SA-063-17

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
WRONG PHONE CONNECTED TO THE MAZDA CONNECT
INFOTAINMENT SYSTEM
Service Alert No.: SA-063/17
Last Issued: 07/21/2017
BULLETIN NOTES
APPLICABLE MODEL(S)/VINS
2016-2018 Mazda2
2014-2018 Mazda3
2014-2017 Mazda6
2016-2018 CX-3
2016-2017 CX-5
2016-2017 CX-9
2016-2017 MX-5
DESCRIPTION
Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA
CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available.
This concern may be a normal operation of the CMU connecting to available devices on startup.
Example:
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

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Phones 1, 2 and 3 are paired to the vehicle and available.
Bluetooth audio is connected to phone 2 and handsfree is connected to phone 3 before the vehicle
is shut down.
The vehicle then shuts down with full MAZDA CONNECT power down.
Phone 3 Bluetooth is turned off or removed from the vehicle while the vehicle is turned off.
After turning the vehicle back on, handsfree will now connect to phone 1 and audio remains on
phone 2.
This explains why when there is only one available phone connected, the CMU connects both profiles
(Bluetooth audio AND handsfree) to that device on startup even if not selected before startup.
This is a normal MAZDA CONNECT operation. Do not perform repairs for this concern.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
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