NTB15-069a

Reference:
Date:
NTB15-069a
September 28, 2017
VOLUNTARY SERVICE CAMPAIGN
2013-2014 SENTRA, 2012-2014 VERSA SEDAN,
AND 2014 VERSA NOTE; CVT REPROGRAMMING
This bulletin has been amended. The Service Procedure has changed.
Please discard previous versions of this bulletin.
CAMPAIGN ID #:
PM562
APPLIED VEHICLES: 2013 – 2014 Sentra (B17)
2012 – 2014 Versa Sedan (N17)
2014 Versa NOTE (E12)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign to reprogram the Transmission
Control Module (TCM) for the CVT transmission on certain specific 2013 – 2014 Sentra,
2012 – 2014 Versa Sedan, and 2014 Versa NOTE vehicles. This TCM reprogram will be
performed at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PM562 to this campaign. This number must
appear on all communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
1/22
SERVICE PROCEDURE
TCM Reprogramming
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current
date.

All CONSULT-III plus (C-III plus) software updates (if any) have been installed.
1. Connect the plus Vehicle Interface (plus VI) to the vehicle.
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is
loose during reprogramming, the process will be interrupted and the TCM may be
damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage
drops during reprogramming, the process will be interrupted and the TCM may be
damaged.
3. Connect the GR8, set to “Power Supply” mode, to the vehicle battery.
CAUTION: Be sure the GR8 is connected securely to the battery. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the TCM may be damaged.
4. Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range
of the CONSULT PC and the VI.
CAUTION: Make sure to turn OFF all external Bluetooth® devices. If Bluetooth®
signal waves are within range of the CONSULT PC and the VI during
reprogramming, reprogramming may be interrupted and the TCM may be damaged.
5. Turn the ignition ON with the engine OFF.

The engine must not start or run during the reprogramming procedure.
6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC,
blower, rear defogger, audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the
battery voltage stays between 12.0V and 15.5V during reprogramming. If the battery
voltage goes out of this range during reprogramming, the TCM may be damaged.
7. Turn ON the CONSULT PC.
8. Select/open C-III plus.
2/22
NTB15-069a
9. Wait for the plus VI to be recognized.

Serial number will display when the plus VI is recognized.
Step 9:
plus VI is
recognized
Figure 1
10. Select Re/programming, Configuration.
Step
10
Figure 2
3/22
NTB15-069a
11. Use arrows (if needed) to view and read all precautions.
12. Check the box confirming the precautions have been read.
13. Select Next.
Step
11
Step
12
Step
13
Figure 3
14. If the screen in Figure 4 displays, select Automatic Selection(VIN).

If the screen in Figure 4 does not display, skip to step 15.
Step
14
Example
Figure 4
4/22
NTB15-069a
15. Make sure VIN or Chassis # matches the vehicle’s VIN.
16. If the correct VIN is displayed, select Confirm.
Step 15:
Verify here
Step
16
Figure 5
17. Select Confirm.
Step
17
Figure 6
5/22
NTB15-069a
18. Select TRANSMISSION.
Step
18
Figure 7
19. Select Reprogramming.
Step
19
Figure 8
6/22
NTB15-069a
20. Follow the on-screen instructions; maintain the following conditions:
a.
b.
c.
d.
Ignition ON, with the engine OFF.
Press the Brake.
Press accelerator between ¼ and ½.
Put shift selector in R.
21. Select Start.
Step
21
Figure 9
22. When COMPLETED is displayed, select Next.
Step
22
Figure 10
7/22
NTB15-069a
23. Operate the ignition per the on screen instructions.
Ignition status
Timer
Progress display
Figure 11
24. When OK is displayed, select Next.
Step
24
Figure 12
8/22
NTB15-069a
25. Move the shift selector to P, then select Next.
Step
25
Figure 13
26. Operate the shift selector per the on-screen instructions.
a. Move the shift selector; P>R>N>D>P
b. Confirm the center display meter indicates the correct selector position.
27. Select Next.
Step
26
Step
27
Figure 14
9/22
NTB15-069a
28. Find the TCM Part Number (see Figure 15) and write it on the repair order.
NOTE: This is the current Part Number (P/N).
Step
28
Step
31
Figure 15
29. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.
30. Comparison results:

If there is a match, this bulletin applies. Continue with the reprogramming
procedure.

If there is not a match, reprogramming is not needed or it has already been done.
Confirm this bulletin applies to the vehicle you are working on.
Table A
Model
Current TCM Part Number: 31036 3SR0A, 3SR0B, 3SR0C
3SG0A, 3SG0B, 3SG0C
9AM2A, 9AM2B,
9AM9E
3AA6A, 3AA6B, 3AA6C
9KB1B, 9KB1C, 9KB1D
3BE0A, 3BE0B
2013 - 2014
Sentra
2012 - 2014
Versa Sedan
2014
Versa Note
3VB2A, 3VB2B, 3VB2C
31. Select Save.
10/22
NTB15-069a
32. Use arrows (if needed) to view and read all precautions.
33. Check the box confirming the precautions have been read.
34. Select Next.
Step
32
Step
33
Step
34
Figure 16
NOTE:

In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 17 displays.
 If more than one new P/N is listed, select and use the reprogramming option
(P/N) that says “Use_with_only_NTB15-069”.
TRANSMISSION
Figure 17
11/22
NTB15-069a
35. Read the Current Part Number and Part Number After Reprogramming. They
should be different.
36. Select Next.
Step 35
These numbers
should be
different
Step
36
Figure 17a
37. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5
Volts).
38. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during
reprogramming or TCM reprogramming may be interrupted and TCM may be damaged.
Monitor battery
voltage here
Step
37
Step
38
Figure 18
12/22
NTB15-069a
NOTE: In the next step, the reprogramming process will begin when Start is selected.
39. Select Start.
Monitor battery
voltage here
Step
39
Figure 19
40. Wait for both progress bars to complete.
Step
40
Figure 20
13/22
NTB15-069a
41. When the screen in Figure 21 displays, the reprogramming is complete.
NOTE: If the screen in Figure 21 does not display (which indicates reprogramming did
not complete), refer to the information on the next page.
42. Disconnect the battery charger (GR8) from the vehicle.
43. Select Next.
Step
43
Figure 21
NOTE: Additional steps/operations are required before C-III plus will provide the final
reprogramming confirmation report. Continue with the reprogramming procedure on
page 16.
14/22
NTB15-069a
If reprogramming does not complete and the “!?” symbol displays as shown in
Figure 22:

Check battery voltage (12.0 –
15.5V).

Ignition ON, engine OFF.

External Bluetooth® devices are
OFF.

All electrical loads are OFF.

Select Retry and follow the on
screen instructions.
NOTE: Retry may not go
through on first attempt and can
be selected more than once.
Figure 22
If reprogramming does not complete and the “X” symbol displays as shown in
Figure 23:

Do not disconnect the plus VI
or shut down C-III plus if
reprogramming does not
complete.

Check battery voltage (12.0 –
15.5V).

CONSULT A/C adapter is
plugged in.

Ignition ON, engine OFF.

Transmission in Park.

All C-III plus / plus VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and then restart
the reprogram procedure from
the beginning.
Figure 23
15/22
NTB15-069a
44. Confirm the Transmission Fluid temperature judgment is OK, then select Next.

If the judgment is NG, drive the vehicle to warm the transmission until the judgment
changes to OK.
Step
44
Figure 24
16/22
NTB15-069a
45. Follow the on-screen
instructions; maintain
the following conditions:
a. Parking brake set.
b. Ignition ON, with the
engine OFF.
c. Press the Brake.
d. Press accelerator
between ¼ and ½.
e. Put shift selector in
R.
Step
46
Figure 25
46. Select Erase DTC.
47. Follow the on-screen
instructions; maintain
the following conditions:
a. Parking brake set.
b. Ignition ON, with the
engine OFF.
Step
48
c. Fully depress the
accelerator.
d. Put shift selector in
R.
48. Select Start.
Figure 26
17/22
NTB15-069a
49. When COMPLETED is displayed, select Next.
Step
49
Figure 27
50. Operate the ignition per the on-screen instructions.
Ignition status
Timer
Progress display
Figure 28
18/22
NTB15-069a
51. When OK is displayed, select Next.
Step
51
Figure 29
52. Operate the shift selector per the on-screen instructions.
a. Move the shift selector to P; then move P>R>N>D>P
b. Confirm the center display meter indicates the correct selector position.
53. Select Next.
Step
53
Step
52
Figure 30
19/22
NTB15-069a
54. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the Ignition ON.
c. Wait for DTC erase to complete.
55. Select Next.
Turn ignition ON > OFF > ON
ON
Step
55
Figure 31
20/22
NTB15-069a
56. Verify the before and after part numbers are different.
57. Print a copy of this screen (Figure 32) and attach it to the repair order.
58. Select Confirm.
Step
56
Step
57
Step
58
Figure 32
NOTE: If you cannot print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.

A copy of the screen is now saved in the CONSULT PC. It can be retrieved and
printed at a later time.
59. Close C-III plus.
60. Turn the ignition OFF.
61. Disconnect the plus VI from the vehicle.
21/22
NTB15-069a
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
PM562
DESCRIPTION
TCM Reprogram
OP CODE
PM5620
FRT
0.6 hrs.
DESCRIPTION
TCM Reprogram Not Needed
OP CODE
PM5624
FRT
0.3 hrs.
OR
CAMPAIGN (CM) I.D. #
PM562
22/22
NTB15-069a