20-16

20-16 HVAC Mode Door Repair
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Service Bulletin
20-16
Section
01- HVAC
Description
Model 579/567 HVAC Panel and Temperature Mode Doors Not Functioning Properly
Release Date
9/12/2017
Revision History
09/11/2017 - Updated with new quick claim 20-16A information for F31-1170.
07/07/2017 - Updated with F31-1170 module and different parts for F31-1170
Introduction
Fix-As-Fail
Peterbilt has determined that the HVAC panel and temperature mode doors are failing on certain Models 579/567
built between 01/20/2012 and 09/26/2016. When a temperature door fails, the operator may experience no change
in temperature. When a panel door fails, HVAC air flow may not distribute properly.
Resolution
Service any unit built with HVAC Modules F31-1170, F31-1243, F31-1248, F31-1250, F31-1259 that enters your
dealership with either condition stated above by replacing both HVAC panel and temperature mode doors with new
parts.
Warranty
Through Standard Warranty, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
4.0 hours labor to R&R the HVAC panel and temperature mode doors. (Use Quick Claim Code 20-16) for
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20-16 HVAC Mode Door Repair
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Modules F31-1243, F31-1248, F31-1250, and F31-1259.
4.0 hours labor to R&R the HVAC panel and temperature mode doors. (Use Quick Claim Code 20-16) for
Module F31-1170
File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed first.
For Field...
Enter...
Failure Location
001-001-170
Failure Type
115
Claim Type
N
SRT 001-431
4.0 hours labor to R&R Mode
Doors
Parts
Parts are available from PACCAR Parts.
Parts are available from PACCAR Parts for F31-1243, F31-1248, F31-1250, and F31-1259 (use quick
claim 20-16).
Quantity
Part Number
Description
1
F31-1259-06
Panel Door
1
F31-1259-07
Temperature Door
Parts are available from PACCAR Parts for F31-1170 (use 20-16A).
Quantity
Part Number
1
F31-1170-06
1
F31-1170-07
Take Off Parts Disposition - Return parts to:
Description
Panel Door
Temperature Door
MAHLE BEHR TROY
ATTN: MARK WIDAK
2700 DALEY DRIVE
TROY, MI
ZIP: 48083
PETERBILT WARRANTY RETURN MDL 579
Labor
Peterbilt will pay for 4.0 hours labor for the R&R of the HVAC panel and temperature mode doors
Procedure
20-16 Procedure to change both panel and temperature doors on vehicles built after June21, 2015 with any of these HVAC
module part numbers listed below:
F31-1170 (quick claim 20-16A)
F31-1243 (quick claim 20-16)
F31-1248 (quick claim 20-16)
F31-1250 (quick claim 20-16)
F31-1259 (quick claim 20-16)
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20-16 HVAC Mode Door Repair
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Below is a photo of the damaged and undamaged splines.
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