tsb17-2198

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TECHNICAL SERVICE BULLETIN
Power Liftgate - Liftgate Opens Intermittently Without Key Input When
Parked - Built On Or Before 13-Sep-2017
17-2198
04 October
2017
Model:
Ford
2015-2017 Edge
Lincoln
2016-2017 MKX
Issue: Some 2015-2017 Edge and 2016-2017 MKX vehicles equipped with a power liftgate and built on or
before 13-Sep-2017 may exhibit a liftgate that intermittently opens uncommanded while parked with no keys
near the vehicle.
Action: Follow the Service Procedure steps to correct this condition.
Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP
coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined
by the identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
2015-2017 Edge, 2016-2017 MKX: Measure And Adjust The Striker Wings Includes Time
To Reprogram The RGTM And Initialize The Liftgate (Do Not Use With Any Other Labor
Operations)
172198A
Time
0.5
Repair/Claim Coding
Causal Part:
54404A42
Condition Code: 07
Tool List
Drive
Tool Name
1/4"
Power Tool
1/4"
Ratchet
1/4"
Torque Wrench
1/4" 7 mm Shallow Socket
1/4"
Torx® Socket T25
Adjustable Wrench
Trim Tool
Push Pin Puller
Vernier Caliper
Service Procedure
1. Is the customer concern that the liftgate opens intermittently without input from the key while parked?
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(1). Yes - proceed to Step 2.
(2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 501-03 for normal
diagnostics.
2. Remove the liftgate scuffplate trim panel. Refer to WSM, Section 501-05.
3. Remove the striker bumpers from the liftgate striker. (Figure 1)
Figure 1
4. Measure the inside edges of the striker wings that hold the bumpers. Is the distance below 84.0 mm (3.307")?
(Figure 2)
(1). Yes – using an adjustable wrench, bend the wings outward equally on each side until 84.5-85.5 mm
(3.327-3.366") is attained. If bent too wide, gradually bend each side in equally to attain this distance.
Proceed to Step 5. (Figure 3)
(2). No - proceed to Step 5.
Figure 2
Figure 3
5. Install the striker bumpers to the liftgate striker.
6. Install the liftgate scuffplate trim panel. Refer to WSM, Section 501-05.
7. The rear cargo hooks could cause the liftgate to bounce back if they are standing upright. Position cargo
hooks forward.
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8. With the liftgate in the closed position, Reprogram the rear gate trunk module (RGTM) to the latest calibration
using IDS release 107.01 or higher. Make sure you are connected to the internet when entering module
programming to obtain the latest updates. Calibration files may also be obtained at
www.motorcraftservice.com.
9. Perform the Power Liftgate Initialization. Refer to WSM, Section 501-03.
10. Advise customers the rear cargo hooks must be facing forward at all times when closing the liftgate,
otherwise the cargo hooks may contact the liftgate trim panel and cause the liftgate to bounce back on closing.
© 2017 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides
information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a
condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle.
Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated
otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company
reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line
technical resources.
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