V001608 2036935
Service Bulletin Details
Public Details for: V001608 2036935
Updated to include additions claiming instruction with options.
Models from 2017
Models from 2016
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To All Models 2016-2017 All All All All Condition 00 16 08 November 22, 2016 2036935 Supersedes V001506 dated November 2, 2015 to include updated information, and additional model year applicability. By-Pack at Delivery Tip: By-Pack is the term used to describe the bag that is delivered with the vehicle that contains the parts to be installed at PDI, i.e. Wheel Center Caps, Lug Caps, Wiper Blades, Etc. Figure 1. Figure 1. Checking the By-Pack at Delivery By-Pack components may be missing, incorrect or damaged at delivery. Page 1 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Technical Background By-pack issues should be claimed in one of two ways, Transportation Claim or Warranty Claim. Transportation Claim: At delivery off the truck the By-pack is opened or damaged and component(s) are missing or damaged due to By-Pack damage. Warranty Claims: By-pack is sealed and component(s) are missing, or there are incorrect component(s) in the By-pack for the vehicle the bag is assigned to, or there are damaged component(s) in a sealed undamaged Bypack. Note: It is very important to check the By-pack at vehicle acceptance off the truck to determine if a transportation claim should be file. Transportation claims have to be filed with-in 48 hours of accepting the vehicle at delivery. If this time frame is missed to file a transportation claim, the claim CANNOT be filed under warranty and the dealer will have to absorb the cost. If a By-pack claim is filed under warranty that doesn’t meet the requirements for a warranty claim, the claim will be debited back to the dealer. Production Solution Not applicable. Page 2 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Service Note: Please note that the ePDI form has been updated to include the By-pack condition and content check at vehicle acceptance off the truck (Figure 2). Figure 2. By-pack Inspection Procedure At vehicle delivery off the truck at the dealer, the By-pack must be inspected for condition and contents. Please note the following: It is very important to check and make note the condition of the By-pack at delivery off the truck. For ease of checking the contents of the By-packs, most vehicles have contents label(s) affixed to the bag. If the label is not in English the part number can be used as a guide to perform the check. Using the content label(s) will help determine the proper contents of the bag (figures 3 and 4). There may be multiple contents labels on the bag. The VIN is indicated on the bag which can be used to determine if the by-pack is the correct one for the car. For the bags that do not have English translated contents label or no content label, the By-pack can still be inspected for the standard equipment such as, wheel center caps, lug caps, key(s), tow hook covers (all model except Passat), wipers, etc. Page 3 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin For VW Models produced in Mexico (Jetta, Golf, GTI, Golf Sportwagen, Beetle & Beetle Convertible) the Bypack is located in the front passenger’s side floor, Figure 5. The By-pack has separations (pouches) for the Key(s) and Tow Hook Covers and other components depending on trim level (Figure 6). Vehicles equipped with keyless entry (KESSY) have both keys in the By-pack. Figure 3 Figure 4 Page 4 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Figure 5. By-pack Location for cars produced in Mexico Figure 6. Separation pouches for key(s) tow hook cover, etc. In cases where the bag is found open in any way and part(s) are missing, the claim should be filed as a transportation claim. ONLY if the bag is completely sealed and parts are found missing should the claim be filed under warranty. Note: Make sure to properly document the condition of the bag whether it is sealed (undisturbed) or open (disturbed) and the components that are missing on the transportation delivery form. The transportation delivery form may be requested when a transportation claim is filed. By-pack Warranty Claim To file a warranty claim for By-Pack component(s), the requirements will vary based on the issue found with the By-Pack. See warranty claim guide and By-Pack picture requirement below: Warranty Claim Guide Tip: Best Practice - At PDI before opening the By-Pack spread out the By-pack on a work bench or table exposing all the contents as best as possible and take a picture of the front and rear of the By-Pack (Figures 7 and 8). Make sure that the components labels with VIN is captured in the photo and check for missing components during this time. Page 5 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Figure 7. Figure 8. Missing Component(s) - The By-pack bag is found completely sealed and items are missing. Take pictures of the sealed By-pack indicating the missing part if possible. In the case of a part missing from a pouch (for example key(s) or tow hook cover) take a close up picture of the pouch. Take a picture of the component label showing the VIN and parts list. The picture should be legible to read. Incorrect Component(s) - At PDI an incorrect part is found in the By-Pack. Take a picture of the incorrect part Take a picture capturing the part number on the part (or part package). Take a picture of the component label showing the VIN and parts list. The picture should be legible to read. Damaged Component(s) Check the By-Pack bag for signs of damages due to outside influence. Take picture(s) of the damaged part indicating the damage. Tip: If pictures of the sealed By-Pack were taken as indicated in the “Best Practices” tip above, submit or save the pictures with the picture of the damaged part. Page 6 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Note: By-pack Picture Requirements. For By-pack issues related to missing, incorrect or damaged components, the pictures taken as described in the “Warranty Claims Guides” section above, must be filed with the repair order or submitted electronically using one of the resources listed below in the “By-Pack Picture Submission” section. Failure to provide picture(s) to support the warranty claim can result in the claim being debited back to the dealer. By-Pack Pictures Submission Option 1. If using the ePDI app on an IOS device, pictures can be submitted using the device. This function is not yet available on other devices. See figures 9 to 11 below for steps to submit pictures. Figure 10. Figure 11. Page 7 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Option 2. Using any e-mail capable device (Cell phone, computer, tablet, etc.), e-mail By-Pack pictures to: [email protected] Use the vehicle VIN for the subject line. Note: By-pack related issue during new vehicle launch periods. For By-pack issues during new vehicle launch periods, dealers are required to open a VTA and attach pictures of the By-pack and labels to the VTA ticket. Please use the pictures in figures 1,3,6,7 & 8 of this bulletin as reference when you are taking your pictures. When filing a warranty claim for missing or incorrect items in the by-pack, all parts should be filed on one claim line. Information on every factory’s by-pack label(s) can be found in service circular VSP-13-01, on ServiceNet. Wheel Locks are no longer factory installed parts and therefore are not covered under warranty when missing at PDI. Please reference Service Circular VSP-13-02, on Service Net, for info on the procedure for missing wheel locks. Warranty Information only. Required Parts and Tools No Special Parts required. No Special Tools required. Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Document Control Revision Table Instance Number Published Date Version Number Reason For Update 2036935/9 11/22/16 V001608 Additional instruction and model year applicability. 2036935/1 6/4/14 V001405 Original publication. Page 8 of 8 © 2016 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.