21-012-12 REV. B

NUMBER:
21-012-12 REV. B
GROUP:
Transmission and
Transfer Case
DATE:
November 29, 2012
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
**THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 12-069. ALL APPLICABLE UN-SOLD RRT VIN's HAVE BEEN
LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE
UN-SOLD VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. FOR
VEHICLES NOT INCLUDED IN THE RRT VIN LIST, APPLICATION OF THIS SERVICE
BULLETIN TO SOLD UNITS IS BASED UPON THE CUSTOMER EXPERIENCING THE
SYMPTOM/CONDITIONS. ALL REPAIRS ARE REIMBURSABLE WITHIN THE
PROVISIONS OF WARRANTY.**
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 21-012-12 REV. A, DATED
NOVEMBER 3, 2012, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS
BULLETIN IS NOW BEING RELEASED AS A RAPID RESPONSE TRANSMITTAL. THE
ONLY CHANGES TO THIS BULLETIN IS THE ADDITION OF THE RAPID RESPONSE
TRANSMITTAL STATEMENT. ALL REVISIONS ARE HIGHLIGHTED WITH
**ASTERISKS**.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS
AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF
THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT RELEASE 13.01 OR HIGHER TO
PERFORM THIS PROCEDURE.
SUBJECT:
Flash: Transmission Shift Quality Improvements
OVERVIEW:
This bulletin involves flash reprogramming the Powertrain Control Module (PCM) with new
software.
NOTE: There may be two software packages to choose from. Both software updates
will fix all symptoms/conditions listed. Refer to Service Bulletin 21-008-12 for
details about the software choices.
MODELS:
2011 - 2013
RT
Caravan/Town & Country
21-012-12 REV. B
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NOTE: This Service Bulletin applies to vehicles built with 3.6L engine (sales code
ERB) and a 6 speed automatic transmission (sales code DG2) built before
September 26, 2012 (MDH 0926XX).
SYMPTOM/CONDITION:
Some customers may notice any of the following:
•
•
Harsh 1-3 upshift while operating in Economy (ECO) mode.
Harsh 2-3 upshift while operating in normal mode.
NOTE: For 2012 model year, the harsh 1-3 upshift in Economy Mode and the harsh
2-3 upshift in Normal Mode was corrected in the revised software
enhancements that were released in Service Bulletin 21-008-12 dated March
23, 2012.
•
1-2 upshift clunk following a throttle back out (2012 - 2013 model year only).
In addition to correcting the previous Symptom/Conditions, the following enhancements
have been made to improve the shift quality of the 62TE transmission:
•
•
Shift schedule changes for the 1-2, 3-4, 4-5, and 5-6 upshifts and the 6-4P, 6-5, and
5-4 downshifts.
Fifth gear torque converter lock-up/unlock improvements.
DIAGNOSIS:
Using a Scan Tool (wiTECH™) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify no Diagnostic Trouble Codes (DTC's) are set. If DTC's are present
record them on the repair order and repair as necessary before proceeding further with this
bulletin.
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1
04275086AD
Label, Authorized Modification
REPAIR PROCEDURE:
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2
volts. Do not allow the charging voltage to climb above 13.5 volts during the
flash process.
NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
1. Reprogram the PCM with the latest software. Help using the wiTECH diagnostic
application for flashing an ECU is available by selecting “help” then “help contents” at
the top of the wiTECH diagnostic application window.
2. After PCM reprogramming, Clear any DTC's that may have been set in other
modules due to reprogramming. The wiTECH application will automatically present all
DTCs after the flash and allow the tech to clear them.
3. Using wiTECH clear the Variable Line Pressure (VLP) Counters, found in the Misc
Function menu for the PCM ECU.
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21-012-12 REV. B
4. Using wiTECH perform the Quick Learn function, found in the Misc Function menu for
the PCM ECU.
5. Type the necessary information on the “Authorized Modification Label” and attach it
near the VECI label.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
18-19-06-S4
Description
Module, Powertrain Control (PCM) - Reprogram
(Skill Level = C; Training Level = 2)
FAILURE CODE:
FM
Flash Module
Amount
0.2 Hrs.