JTB00606NAS1

3/19/2018
JTB00606NAS1 - False Theft Alerts From The InControl® Secure System Upon Crossing International Borders | TOPIx
JTB00606NAS1
TECHNICAL BULLETIN
19 MAR 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
415-00: Information and Entertainment System
SUBJECT/CONCERN:
False Theft Alerts From The InControl® Secure System Upon Crossing International Borders
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
F-PACE (X761)
2017
046166-049999
Solihull
F-PACE (X761)
2017
488002-499999
Solihull
F-PACE (X761)
2017
880002-899840
Solihull
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
F-TYPE (X152)
2016-2017
K22185-K47319
Castle Bromwich
XE (X760)
2017
921222-979442
Solihull
XE (X760)
2017
P10168-P16863
Castle Bromwich
XF (X260)
2016-2017
Y00461-Y53221
Solihull
XJ Range (X351)
2016-2017
V90866-W13368
Castle Bromwich
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
The InControl® secure system may incorrectly identify the vehicle as stolen after crossing an international
border. This will result in the Telematics Service Provider contacting the customer to confirm if theft has
occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various
InControl features.
CAUSE:
This may be caused by a Telematics Control Module (TCU) software error.
ACTION:
Should a customer express a concern, follow the Diagnostic Procedure below.
TOOLS:
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

Jaguar Land Roverapproved
Midtronics battery
power supply
Jaguar Land Roverapproved
diagnostic tool with
latest SDD
Software
Management Pack
WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
Configure Telematics Control module (TCU)
SRO
86.98.19
TIME (HOURS)
0.5
CONDITION CODE
42
CAUSAL PART
T2R23864
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC PROCEDURE: SDD
This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved
diagnostic tool with Symptom Driven Diagnostics (SDD).
CAUTIONS:
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A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle startup battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out. Failure to perform these steps may cause
damage to control modules in the vehicle.
NOTE:
Use DDW to check for Field Service Action program eligibility requiring a Telematics Control
Module (TCU) software update. If eligible, perform and claim the update as per that program.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup
battery.
2
NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD152.05
Software Management Pack v290 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
3
Follow all on-screen instructions, allowing the diagnostic tool to read the VIN, identify the vehicle,
and initiating the data collect sequence.
4
If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.
3 Select Electrical - Information and entertainment system - Telematics system
4 Run and close the 'Datalogger' tool to reveal the 'Extras' tab.
5 Select the Extras tab.
6 Select Run to perform the 'Configure existing module - Telematics control unit
module' option.
5
Follow all on-screen instructions until the application completes successfully.
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1 When prompted, select the Clear DTCs option following completion of the software
download.
2 When all tasks are complete, go to the next Step.
6
Exit the current session.
1 Select the Session tab.
2 Select the Close Session option.
7
Disconnect the diagnostic tool and battery power supply from the vehicle.
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