JTB00552NAS6

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JTB00552NAS6
TECHNICAL BULLETIN
29 JUN 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01: Information and Entertainment Systems
SUBJECT/CONCERN:
InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Updates
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2017
VIN:
046944-099996
https://topix.jaguar.jlrext.com/topix/content/document/view?id=905433
ASSEMBLY PLANT:
Solihull
APPLICABILITY:
Vehicles With: InControl Touch Pro
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
APPLICABILITY:
F-PACE (X761)
2017
488002-499998
Solihull
Vehicles With: InControl Touch Pro
F-PACE (X761)
2017
880002-899840
Solihull
Vehicles With: InControl Touch Pro
XE (X760)
2017
921222-995971
Solihull
Vehicles With: InControl Touch Pro
XE (X760)
2017
P10187-P16863
Castle Bromwich
Vehicles With: InControl Touch Pro
XF (X260)
2016-2017
Y00124-Y53221
Castle Bromwich
Vehicles With: InControl Touch Pro
XJ Range (X351)
2016 Onwards
V90866 Onwards
Castle Bromwich
Vehicles With: InControl Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
A major part of this update is to the look & feel of the single-screen InControl® Touch Pro™
system, which will change to match that of the InControl® Touch Pro Duo™ system. After this
software update is finished, it CANNOT be reversed. Refer to the InControl Touch Pro Release
Notes (SDD Phase 4 / PATHFINDER 170) on TOPIx for more information.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar Land
Rover has developed a software upgrade designed to enhance the robustness of a range of system
features and functions.
CAUSE:
These may be caused by a software issue. Refer to the InControl Touch Pro Release Notes (SDD Phase 4 /
PATHFINDER 170) on TOPIx for a list of issues related to this update.
NOTE:
This software update enables a new InControl® Touch Pro™ feature - Voice control of the navigation
system. In order to utilize this feature, the vehicle owner will need to update their navigation maps
to the latest version. Specific information on how to do this can be found in the Owner's Handbook.
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ACTION:
Should a Customer express any of the concerns listed in the InControl Touch Pro Release Notes (SDD
Phase 4 / PATHFINDER 170), follow the Diagnostic Procedure below.
PARTS:
No Parts Required
TOOLS:


Jaguar Land Roverapproved
Midtronics battery
power supply

Jaguar Land Roverapproved
diagnostic tool with
latest SDD
Software
Management Pack
and InControl©
Touch Pro™
Software
DTSE9G2
/32GB
Jaguar Land Roverapproved USB
memory device
WARRANTY:
NOTE:
Use the Jaguar Land Rover claims submission to verify Service Action or Update Prior to Sale
notice eligibility requiring an InControl® Touch Pro™ software update. If eligible, perform and claim
the update as per that program.
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NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
DESCRIPTION
SRO
Update ECU - InControl Touch Pro - IMC - Without
RSE
86.98.44.01
2.0
42
T2H22097
InControl Touch Pro - Update to Phase 4 - Without
RSE
87.01.50
2.0
42
T2H22097
Update ECU - InControl Touch Pro - IMC - With
RSE
86.98.44.02
2.5
42
T2H22097
InControl Touch Pro - Update to Phase 4 - With
RSE
87.01.51
3.3
42
T2H22097
NOTE:
Normal Warranty procedures apply.
SERVICE INFORMATION - VEHICLES (EXCEPT XJ) WITH SINGLE-SCREEN SYSTEM:
CAUTION:
Due to this important and irreversible change to the way the customer directly interacts
with their vehicle, retailers must inform the customer of this change to their vehicle before
performing the following update. Perform the update ONLY after the customer is informed
and in agreement.
NOTE:
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A major part of this update is to the look & feel of the single-screen InControl Touch Pro
system, which will change to match that of the InControl Touch Pro Duo system. After this
software update is finished, it CANNOT be reversed.
1

Vehicles with Single-Screen System - current 4-tile look & feel home screen:
A - Media
B - Climate Control
C - Phone
D - Navigation
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
Vehicles with Single-Screen System - updated 3-tile look & feel home screen:
A - Navigation
B - Media
C - Climate Control
DIAGNOSTIC PROCEDURE:
NOTE:
This action will result in the navigation ETA share contacts being deleted from the system. Inform
customers that any contacts previously stored in the navigation system (not phone contacts) will
need to be re-entered upon completion.
1
CAUTIONS:
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Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected to
the internet every 24 hours.
This software update is split into 2 separate procedures and it may require an update to
the Gateway Control Module (GWM) first depending on the software level.
Battery support unit: it is extremely critical to use a battery support unit and have a
vehicle with a battery that has a good state of health to start. The battery support unit
must also be in proper working condition to be able to supply 13v consistently. If the
voltage is compromised during the installation of software, the IMC may switch off.
The software transfer process can take some time, please be patient. The vehicle
ignition will switch 'OFF' during this transfer which is normal -- do not touch the
Start/Stop button unless instructed to do so.
Before starting, make sure that the Infotainment screens display the “Home” screen with
the ignition ‘ON’. If not (the display screens show the Jaguar logo or the front screen is
blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the
ignition ‘ON’ and view the display screens again.
It is extremely critical NOT to disturb the Data Link Connector (DLC) connection. Any
interruption in connection between VCI and the DLC connection will result in a failure
and may not be recoverable.
NOTES:
After the GWM programming occurs, a functional CAN reset is sent to the vehicle. The
very next step in the process then begins to run Variant Configuration to the IMC. If the
Technician is too fast and is pressing green ‘tick’ (✓) boxes to push the process along,
the Variant Configuration process will fail as the IMC is not fully booted. Each time the
Technician is instructed to turn the ignition ON they should follow the diagnostic system
prompts. The IMC in general takes 90 seconds for full operation. A good point is
pressing the 'Audio' button and then pressing the 'Source' button. When the IMC is
booted, all available sources will be displayed on the Source Selection screen. At this
time the 'continue' button can now be pressed.
If a failure occurs when the retry is attempted, the technician must switch the ignition
back ON and wait a minimum 90 seconds until the IMC is booted up.
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Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup
battery.
2
CAUTIONS:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with SDD153.05
Software Management Pack v297 (or later) and InControl® Touch Pro™ Software 005.07
(or later) and the Vehicle Communication Interface (VCI) must be on the latest level as
per VCI Update Instructions (available on TOPIx). If a DA VCI device is used for the
update, it MUST be on a firmware level of 63 or later.
Remove all customer USB devices from any of the vehicle front and rear USB ports (as
applicable) before connecting the Jaguar Land Rover-approved diagnostic equipment
and commencing with the software update. After successfully performing the update
and after disconnecting the Jaguar Land Rover-approved diagnostic equipment, connect
the customer USB devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
Follow all on-screen instructions, allowing the diagnostic equipment to read the VIN, identify the
vehicle, and initiating the data collect sequence.
XF (X260) VIN Y24769-Y42791 ONLY
4
If the hyperlink is not available, the application can be found as follows:
1 Select the Service Functions session type.
2 From Car configuration management - Session active Car configuration selection,
update the vehicle CCF (Car Configuration File) using ASBUILT data.
5
CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory device.
These will then be transferred to the vehicle.
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The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen; however, this software does require
updating; select the green ‘tick’ (✓) to continue the download.
NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the application
and go to Step 11.
The infotainment screen display will go blank or change color during this update. This is
normal behavior and is to be expected when the InControl® Touch Pro™ control module
software is being updated.
If the hyperlink is not available, the application can be found as follows:
1 Select the Diagnosis Session Type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - InControl Touch Pro
application.
6
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition and then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
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memory device into the vehicle’s socket. The vehicle’s ignition must be ON, and the IMC
must be ON and fully booted this process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved USB
memory device into the Jaguar Land Rover-approved diagnostic equipment. Do as instructed
before proceeding.
7
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP button to switch it
'ON' if necessary.
Follow all on-screen instructions until prompted to transfer the Jaguar Land Rover-approved USB
memory device from the Jaguar Land Rover-approved diagnostic equipment to the vehicle as
instructed.
8
Transfer the Jaguar Land Rover-approved USB memory device into the vehicle before
proceeding on the Jaguar Land Rover-approved diagnostic equipment.
9
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to finish the update.
10
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP button to switch it
‘ON’ if necessary.
Follow all on-screen instructions until the application finishes successfully.
11
CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory device.
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These will then be transferred to the vehicle.
NOTES:
If the diagnostic equipment states that the InControl® Touch Pro™ system is already at
the latest required software level, exit the application and go to Step 17.
The touchscreen will go blank or change color during this update. This is normal
behavior and is to be expected when the InControl® Touch Pro™ control module software
is being updated.
If the hyperlink is not available, the application can be found as follows:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
7 When all tasks are finished, go to the next Step.
12
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition, then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the USB memory device and copying over the software package to the USB memory
device, the tool will finish and advise the technician to install the USB memory device
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into the vehicle’s USB port. The vehicle’s ignition must be ON and the IMC must be ON
and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.
13
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.
14
Follow all on-screen instructions until the application prompts 'Remove the USB memory device
from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.
15
Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
16
If the vehicle has navigation ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
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8 Select Delete,
9 Confirm 'delete action'.
10 When all tasks are finished, go to the next Step.
17
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
18
Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.
TROUBLESHOOTING:
• In the event that an error is experienced during the software update process, the strategy implemented
in the Jaguar Land Rover-approved diagnostic equipment can identify an error if the InControl® Touch
Pro™ is unable to perform the required process.
• If an error is displayed, refer to the table below and Perform the appropriate Action.
ERROR CODE
21 Communication
error
CONCERN
Busy or no response
from the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again.
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ERROR CODE
CONCERN
06 - Media not
found
USB memory device not
found in the vehicle.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will prompt
the user to swap the USB memory device to the adjacent USB port
in the event that the module is unable to read the USB memory
device. When this action is finished and the green 'tick' (✓)
selected, the module will attempt to continue the application using
the adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB memory
device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
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ERROR CODE
02 - File not
found
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CONCERN
File required by the
module has not been
found on the USB
memory device due to
file transfer issue.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will prompt
the user to swap the USB memory device to the adjacent USB port
in the event that the module is unable to read the USB memory
device. When this action is finished and the green 'tick' (✓)
selected, the module will attempt to continue the application using
the adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB memory
device.
4. If the error code '02 - File not found' is displayed again, further checks
will be required to determine if it is a USB memory device concern or a
vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
01 - General
Failure
Module concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a TA (Technical Assistance) request titled '01 General Failure
Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
0A - Invalid
signature
CONCERN
Corrupt InControl® Touch
Pro™ software files on the
Jaguar Land Roverapproved diagnostic
equipment or USB
memory device.
ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Perform the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved diagnostic
equipment and use a different Jaguar Land Rover-approved USB
memory device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic equipment has a corrupt file
installed and the Jaguar Land Rover-approved diagnostic equipment
would require F2 recovery procedure and another Jaguar Land Roverapproved diagnostic equipment should be used to perform the update.
Module
recovery in
progress (30minute
process)
The software download
has failed and the
module is recovering to a
previous level.
Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Perform the 'Configure existing module - InControl Touch Pro'
application again.
1
NOTE:
In the event that an error is displayed which is not listed in the above table, then select
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a TA request in the following instances:
If the software update fails due to an error listed in the TROUBLESHOOTING table
and the recommended actions do not resolve the concern.
If the software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical Bulletin/Service Action
number related to the software update. State the error and actions finished and attach the relevant
session file to the TA.
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Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to perform the F2 Recovery procedure to the Jaguar Land
Rover-approved diagnostic equipment.
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