ITB17-015a
Service Bulletin Details
Public Details for: ITB17-015a
Navigation system reboots when sxm traffic is enabled this bulletin has been amended: the applied vehicles section has been amended. No other changes have been made. Please discard previous versions of this bulletin.
- 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2017
2017 INFINITI Q70 |
2017 INFINITI Q70 HYBRID |
2017 INFINITI QX50 |
2017 INFINITI QX70 |
2017 INFINITI QX80 |
Models from 2016
2016 INFINITI Q70 |
2016 INFINITI Q70 HYBRID |
2016 INFINITI QX50 |
2016 INFINITI QX70 |
2016 INFINITI QX80 |
Models from 2015
2015 INFINITI Q40 |
2015 INFINITI Q60 |
2015 INFINITI Q70 |
2015 INFINITI Q70 HYBRID |
2015 INFINITI QX50 |
2015 INFINITI QX60 |
2015 INFINITI QX60 HYBRID |
2015 INFINITI QX70 |
2015 INFINITI QX80 |
Models from 2014
2014 INFINITI Q60 |
2014 INFINITI Q70 |
2014 INFINITI Q70 HYBRID |
2014 INFINITI QX50 |
2014 INFINITI QX60 |
2014 INFINITI QX60 HYBRID |
2014 INFINITI QX70 |
2014 INFINITI QX80 |
Models from 2012
2012 INFINITI G37 |
2012 INFINITI QX56 |
Models from 2011
2011 INFINITI G37 |
2011 INFINITI QX56 |
Models from 2010
2010 INFINITI G37 |
Classification: Reference: Date: EL17-010a ITB17-015a July 3, 2018 NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended: The Applied Vehicles section has been amended. No other changes have been made. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2010-2013 EX35/EX37 (J50) 2010-2013 FX35/FX37/FX50 (S51) 2010-2013 G37 Sedan (V36) 2010-2013 G37 Coupe (V36) 2010-2013 G37 Convertible (V36) 2013 JX35 (L50) 2013 M35 Hybrid (Y51) 2011-2013 M37/M56 (Y51) 2011-2013 QX56 (Z62) 2015 Q40 (V36) 2014-2015 Q60 Coupe (V36) 2014-2015 Q60 Convertible (V36) 2014-2017 Q70 (Y51) 2014-2017 Q70 Hybrid (Y51) 2014-2017 QX50 (J50) 2014-2015 QX60 (L50) 2014-2015 QX60 Hybrid (L50) 2014-2017 QX70 (S51) 2014-2017 QX80 (Z62) Vehicles located in the state of Oregon ONLY IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. 1/11 Re-programming software DVD required for this procedure: Each dealer has been mailed one NTB17-024/ITB17-015 Re-programming Software DVD, free of charge, from Clarion. Should you require an additional NTB17-024/ITB17-015 Re-programming Software DVD due to loss or damage, it can be ordered free of charge by contacting Clarion toll free at 1-800-347-8933. Figure A SERVICE PROCEDURE NOTE: This procedure will take 10-20 minutes with the ignition ON and may require the DVD to be inserted twice to complete the update. Before starting the procedure, make sure to attach the GR8 to the vehicle battery and set it to power supply mode. 1. Set the parking brake. 2. Turn the ignition ON (engine OFF / Ready light is OFF) and keep the transmission in Park or Neutral. The Navigation start-up screen should display. If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds, and then turn the ignition ON again. 3. Wait more than 1 minute. 2/11 ITB17-015a 4. Turn Bluetooth OFF. SETTING a. Press the SETTING button. Figure 1 b. Select Bluetooth. Step 4b c. Take note of the current setting (ON or OFF) for Bluetooth. See Figures 3 and 4. This preference will need to be reset in a later step. Figure 2 Bluetooth is ON when the ON indicator displays in orange. Bluetooth is OFF when the ON indicator is “grayed” out. Bluetooth ON Figure 3 d. Make sure Bluetooth is OFF. Selecting Bluetooth will change the setting from ON to OFF or OFF to ON. Bluetooth OFF Figure 4 3/11 ITB17-015a 5. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player). 6. Load “NTB17-024/ITB17-015 Re-programming Software” DVD into CD slot of the audio unit. If the screen in Figure 5 is displayed: Remove the DVD from the CD slot. Proceed to step 15 on page 7. Figure 5 If “Now preparing loading” shown in Figure 6 is displayed, follow the onscreen Caution while the Navigation is updated. Figure 6 4/11 ITB17-015a 7. During the first part of the update process, 3 more screens will be displayed along with percentage of completion (progress) bars: Rewriting boot data (Figure 7) Rewriting program data (Figure 8) Rewriting language data (Figure 9) Figure 7 IMPORTANT: Once the re-programming has started: Do not eject the DVD while it is loading. Do not change the ignition position until the DVD has been loaded. Figure 8 8. When the the program has finished loading: “Program loading is completed” will be displayed (Figure 10). The Re-programming Software DVD will automatically eject. Figure 9 9. Remove the DVD and continue to step 10. Figure 10 5/11 ITB17-015a 10. After the DVD is removed, the Navigation system will restart and a screen may display a message to “Please insert disc”. If “Please insert disc” is displayed: Re-insert the same Re-programming Software DVD for a second time. Figure 11 If “Please insert disc” is not displayed: Re-programming is complete. Proceed to step 13. 11. “Rewriting boot data” and “Rewriting program data” will be displayed once the DVD is reinstalled. IMPORTANT: Figure 12 Once re-programming has started: Do not eject the DVD while it is loading. Do not change the ignition position until the DVD has been loaded. 12. After the reprogram has completed: “Program loading is completed” will be displayed (Figure 14). The Re-programming Software DVD will automatically eject. The Navigation system will restart. Figure 13 Figure 14 6/11 ITB17-015a After Navigation has restarted: 13. To confirm that the Navigation version has been successfully updated, load the DVD into the CD slot again. If Figure 15 is displayed: The re-program has been completed. Proceed to step 14. If Figure 16 is displayed: Allow the update to complete (steps 7-12) and follow the on screen instructions, then perform step 13 to confirm the re-program has completed. Figure 15 Figure 16 14. Eject the DVD. Restore SXM Setting 15. Turn the audio system OFF. Your vehicle may look different 16. Put the AV system into System Diagnostic Mode as follows: SETTING a. Press and hold the SETTING button. b. While holding the SETTING button, turn the volume control knob right and left several times. Volume knob When the system goes into the System Diagnostic Menu, the screen in Figure 18 on the next page will display. Figure 17 7/11 ITB17-015a 17. Select Confirmation/Adjustment. Step 17 Figure 18 18. Select XM. Step 18 Figure 19 19. Select XM NavTraffic. Step 19 Figure 20 8/11 ITB17-015a Step 20 20. Select Change Channel. Figure 21 Step 22 Step 21 21. Press Delete until all numbers entered in the “CH” field are erased. 22. Enter “255”. 23. Select OK. Figure 22 Step 23 Step 24 24. Select Change Application ID. Figure 23 9/11 ITB17-015a Step 26 25. Press Delete until all numbers entered in the “APPID” field are erased. Step 25 26. Enter “8” into the “APPID” field. 27. Select OK. Figure 24 Step 27 28. Press the BACK button 4 times. The Navigation system will restart. 29. On page 3, step 4c, the Bluetooth preference (ON or OFF) should have been noted. If Bluetooth was set to OFF: The procedure is complete. Turn the ignition OFF. If Bluetooth wasset to ON: Proceed to step 30, below. 30. Turn Bluetooth ON. SETTING a. Press the SETTING button. Figure 25 10/11 ITB17-015a b. Select Bluetooth. Step 30b Figure 26 c. Select Bluetooth to change the setting to ON. Bluetooth is ON when the ON indicator displays in orange. Bluetooth ON Figure 27 31. The procedure is complete. Turn the ignition OFF. CLAIMS INFORMATION Submit a Primary Operation (PO) type line claim using the following claims coding: DESCRIPTION OP CODE SYM DIA FRT Navi System Reboot RX5QAA ZE 32 0.4 11/11 ITB17-015a