NTB18-031b

Classification:
EL18-012b
Reference:
Date:
NTB18-031b
June 25, 2018
2016-2018 NISSAN CONNECT NAVIGATION SYSTEM
SOFTWARE UPDATE TO RESOLVE SEVERAL ISSUES
This bulletin has been amended. The IF YOU CONFIRM section and software number has changed.
No other changes have been made. Please discard previous versions of this bulletin.
APPLIED VEHICLES:
APPLIED SYSTEM:
2016-2017 Altima (L33)
2016-2018 Frontier (D40)
Vehicles built after 1N6(*)D0(***)GN 727602 // January 4, 2016
2016-2017 Juke (F15)
2018 NV200 (M20)
2016-2017 Rogue (T32)
2017 Rogue Hybrid (T32)
2017-2018 Rogue Sport (J11)
2016-2018 Sentra (B17)
2016-2018 Titan XD (A61)
2017-2018 Titan (A61)
Equipped with navigation system
IF YOU CONFIRM
One or more of the following is occurring:






The navigation unit intermittently reboots:
 At random or while listening to SXM or on a Bluetooth hands-free phone call.
Loud booming noise from speakers while on a Bluetooth hands-free call.
Navigation unit screen illumination does not change at night as designed.
AM/FM signal strength issues.
In-vehicle downloads in Nissan Connect Services do not work. (Connected Search,
Destination Assistance Download, Sync feeds)
A status message “Voice Recognition is initializing, please wait” is displayed when
pressing the voice recognition button 2-3 minutes after the ignition is first turned ON.
NOTE: If the message is displayed within the first 2-3 minutes this is normal. The
voice recognition is loading phonebook contacts into its system.
AND

The Software version has been confirmed as “needs update” (refer to page 4).
ACTION

Perform the SERVICE PROCEDURE starting on page 3 and reprogram the
Navigation system with USB memory stick shown on the next page.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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A reprogramming software USB memory stick is required for this procedure.

Each dealer has been mailed one
USB memory stick (Figure A) free of
charge, from Bosch. Please discard
any old USB memory sticks with the
previous software version.

If a replacement USB memory stick is
needed due to loss or damage, one
can be ordered through Bosch by
emailing:
Figure A
[email protected]

Include the following when emailing for a replacement USB:
Bulletin Number
Date
Dealer Number
Mailing Address:
Dealer Name
Address and Street
City
State
Zip Code
Order Placed By (your name)
Order No.: (See Figure 2 on page 4)
Current audio unit Software version
(See Software in Figure 2 on page 4)
Customer Concern
Reason for request (choose one)





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Received defective USB stick
Did not receive initial USB stick
Lost USB stick (additional charge)
Damaged USB stick (additional charge)
Requesting additional USB stick
(additional charge)
NTB18-031b
SERVICE PROCEDURE
1. Connect the GR8 battery charger - set to power supply mode - to the vehicle battery so that
the battery will not lose its charge during the procedure.
NOTE: This reprogram will take approximately 35 minutes after the Update button has
been selected.
2. Set the parking brake.
3. Cycle the ignition to ON, engine OFF/not Ready.
4. Turn ON the hazard lights to prevent the BCM from going into battery saver mode.
IMPORTANT: The hazards must remain ON until the software update has been
completed.
NOTE: If at any time during this procedure, the status message “Update Failed !” is
displayed with the direction to “Insert update media” while a countdown from 60 is
displayed or the audio unit continuously reboots (restarts), insert the USB memory
stick, and then proceed to step 15.
5. Write down the audio settings.
PRESETS
1
2
3
4
5
6
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
BASS
TREBLE
BALANCE
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FADE
SPEED SEN.
VOL.
NTB18-031b
Check the Software Version
6. Turn the audio system OFF.
7. Access the SERVICE MENU as follows:
a. Push and hold the APPS OR MENU button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then repeat the above turns until the SERVICE MENU
screen is displayed (see Figure 1, below).
8. Select Version.
Select Version
Figure 1
9. Check the Software version.

Is the software version F220?
FXXX
 NO - Needs update: Proceed to
step 10.
Check
Software
version
 YES - Update not needed: This
bulletin does not apply. Do not
install the update on the USB
memory stick.
Figure 2
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NTB18-031b
Reprogram Using the USB Memory Stick
Select
Update System Software
10. Select Update System Software.
Figure 3
11. Insert the USB memory stick into the
audio system USB port and select
OK.
Select OK
Figure 4
12. Wait for the APPLICATION screen to
appear (Figure 5).
13. Make sure the Current Version and
Media Version are different.
 If the versions are the same, this
bulletin does not apply. Refer to
the Electronic Service Manual
(ESM) for further diagnostic
information.
FXXX 1662_141212
NOTE: The media version should
be F220 to proceed.
Select
Update
14. Select Update.
F220 1662_141212
Figure 5
NOTE: After selecting Update, the screen will go black for up to 1 minute. This is a
normal part of the update.
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NTB18-031b
15. Wait until the update is complete (this
can take up to 35 minutes).
 The screen in Figure 6 will be
displayed during the update.
Figure 6
IMPORTANT: If directed to skip to step 15 due to screen message “Insert update
Media”, it may take 3-5 minutes before the USB memory stick is recognized, and
then Figure B may be displayed before the update begins. DO NOT remove the USB
memory stick during this process.
Figure B
16. When Figure 7 is displayed, remove the
USB memory stick to complete the
update.

This will cause the system to restart
and may take up to 1 minute.
NOTE: Do not turn the ignition OFF.
Figure 7
Proceed to the next page.
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NTB18-031b
No SD Card Inserted Message Displayed
17. Does the message “No SD card is
inserted. Please use a Nissan SD card
only” display (Figure 8)?
If Yes:
a. Eject the SD card from the audio
unit, and then reinsert it.
b. After the SD card is reinserted, the
“APPLICATION” screen (Figure 9)
will display. Select Update.
Figure 8
c. The update will take about 1 minute
to complete and will display Figure
10.
d. The message “Download successful.
System will reboot now” will display
and the audio unit will reboot (Figure
11).
Select Update
e. The Nissan logo will display.
f. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 8.
Figure 9
If No:
Is the “APPLICATION” screen displayed
(Figure 9)?
Yes
a. Select Update.
b. The update will take about 1 minute
to complete and will display Figure
10.
Figure 10
c. The message “Download successful.
System will reboot now” will display
and audio unit will reboot (Figure 11).
d. The Nissan logo will display.
e. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 8.
No

Proceed to Confirm the Software
Version Has Changed on page 8.
Figure 11
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NTB18-031b
Confirm the Software Version Has Changed
18. Access the SERVICE MENU as follows.
a. Push and hold the APPS OR MENU button.
b. Turn the TUNE-SCROLL knob:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Repeat the above turns until the SERVICE MENU screen is displayed (see
Figure 12).
19. Select Version.
Select Version
20. Check the Software version.

If the version is now F220, proceed
to step 21.

If the version is NOT F220, install the
reprogramming USB memory stick
again (steps 10 through 17) and then
perform steps 18-20 for “Confirm
the Software Version Has
Changed”.
Figure 12
F220
Check
Software
version
21. Reset the audio settings, and turn the
hazard lights OFF.
22. Please print the instructions on pages
10 and 11, and either place on the
vehicle seat or attach it to the
customer’s receipt.
Figure 13
IMPORTANT: Instruct the customer to go into their Bluetooth phone settings and
perform the steps below.
 Select delete/erase the car from their phone’s Bluetooth menu for the current pairing
of their phone and vehicle.

Then re-pair the phone.
 If this is not done, the phone may no longer connect with the vehicle.
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NTB18-031b
CLAIMS INFORMATION
Submit a Primary Operation (PO) type claim using the following claims coding.
OPERATION
OP CODE
SYM
DIAG
FRT
Reprogram Navigation
RX4XAA
ZE
32
0.5
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NTB18-031b
If needed, the following instructions can be given to the customer explaining the operation
of SXM Smart Favorites The following features are only available with SXM subscription.
Congratulations, your new software update has added a new feature called
“SXM Smart Favorites”.
Follow these instructions to use your new feature:
Smart Favorites Preset Setup
The Smart Favorites feature allows the user to designate presets, within the SXM1, SXM2
and SXM3 bands, as their Smart Favorites. When any of the Smart Favorite presets are
selected, the current track on that station will play from the beginning of the song.
To program a Smart Favorite preset:
1. Press the SXM button.
2. Touch the “Setup” key.
3. Touch the “Tune Start” key to activate (ON) or deactivate (OFF) Smart Favorites.
4. Touch the “Add Preset” key to select an available preset.
For additional information regarding preset memory options, please see the Owner’s
Manual for your model and year vehicle.
NOTE:
 Smart Favorites will start functioning only after the audio unit is turned on for
a few minutes.
 Tune Start is supported for music channels only.
Figure A
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NTB18-031b
Replay Screen
The Replay Screen gives the user the ability to replay, skip, pause or rewind the currently
aired track.
When the “Replay” key is pressed (Figure A), the Replay Screen (Figure B) is prompted.
REPLAY

To replay a track from the beginning, press the

The user can continue to press the
seek button to replay previous songs, but
can only go back as far as the system permits.

The system will warn the user when they cannot skip any further back by displaying
“At the End” in the bottom left corner of the screen.
seek button.
SKIP

To skip a track, press the
track button. “Live” will appear in the bottom left
corner of the screen indicating the difference from play time to live audio.
PAUSE

To pause a track, press the
pause button.
REWIND/ FAST FORWARD

To rewind/ fast forward a track, hold the
or
seek/track button.
Figure B
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NTB18-031b