B840816

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SI B84 08 16
Communication Systems
April 2017
Technical Service
SERVICE ACTION: GSM COMBOX DEACTIVATION /
DISCONTINUATION WITH 10 YEAR ASSIST SERVICE
What’s New:
• Model: Option code removed to prevent confusion
about affected vehicles
• Situation: Information added about Bluetooth
functionality that is not affect by this Service Action
• Correction: Information added about lease returns,
loaner, CPO and used vehicles that are not eligible for
the 3 customer options
• Information: Updated scenario 4 regarding new/unsold
Z4s & X1s
• Procedure: Added info about COMBOX retrofit that it
does not affect Bluetooth functionality
• Warranty: Added info that the correct flat rate labor
operation that corresponds to the option the customer
selected is claimed
New information provided by this revision is preceded by this symbol
.
Please perform the procedure outlined in this Service Information on all affected vehicles before
customer delivery. In the event the customer has already taken delivery of the vehicle, please
perform the procedure the next time the vehicle is in the shop.
This Service Information bulletin supersedes SI B84 08 16 dated December 2016.
MODEL
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E82 (1 Series
Coupe)
E88 (1 Series
Convertible)
E89 (Z4)
E84 (X1)
E90 (3 Series
Sedan)
E91 (3 Series Sports
Wagon)
E92 (3 Series
Coupe)
E93 (3 Series
Convertible)
F30 (3 Series
Sedan)
F25 (X3)
E70 (X5)
E71 (X6)
E72 (X6 Hybrid)
F10 (5 Series Sedan)
F07 (5 Series
Gran Turismo)
F10 (5 Series
Hybrid)
F12 (6 Series
Convertible)
F13 (6 Series Coupe)
F06 (6 Series
Gran Coupe)
F01 (7 Series
Sedan)
F02 (7 Series
Sedan)
F04 (Hybrid 7 Series)
F22 (2 Series
Coupe)
SITUATION
The underlying 2G technology for the GSM (Global System Mobile communication) COMBOX will
no longer be supported by the cellular network providers after December 31, 2016. This COMBOX
and the BMW Assist services that use its functionality will therefore no longer function after that
date.
The BMW Assist functionalities that are affected includes the following:
z
SOS/E-Call including Automatic crash notification
z
Concierge Service
z
Remote Service
z
Teleservices
The vehicle’s exisiting Bluetooth® wireless functionality is NOT affected.
AFFECTED VEHICLES
This Service Action applies to the affected vehicles (equipped with a COMBOX) listed above
with an active BMW Assist subscription which expires January 1, 2018 or later.
Contact the ConnectedDrive support team for questions about Military delivered vehicles at 201307-4347.
Vehicles which require this Service Action to be completed will show it as “Open” when checked
either in AIR, the "Service Menu" of DCSnet (Dealer Communication System) or with the Key
Reader.
CAUSE
2G GSM COMBOX communication system is no longer being supported.
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CORRECTION
Customer must choose one of the following “Options” listed below:
Option #1- $300 BMW Lifestyle and Accessories voucher for in-Dealer purchases – No renewal or
service subscription extension is possible (i.e., COMBOX must be deactivated).
Option #2- $200 Visa Pre-Paid Debit Card – No renewal or service subscription extension is
possible (i.e., COMBOX must be deactivated).
Option #3- Hardware upgrade - Retrofit COMBOX Next Generation (COMBOX NG) and activate
service, but no service subscription extension.
BMW vehicle lease returns, loaner (AMP), in-center inventory CPO and used cars
are not eligible for the options listed above.
INFORMATION
There are several scenarios whereby a vehicle may be indicated as affected by this campaign.
These scenarios require different actions as listed below:
Scenario 1: Customer receives Service Action notification via BMW Marketing
mailer; In-Car message or email.
Customer/Dealer actions:
1. The customer visits the website “BMWAssistOffer.com” as instructed in the mailer and
selects their preferred option.
2. Customer prints the confirmation (must present to the dealer)
3. A notification email is sent to the customer with a link for “dealer locator”
4. The customer contacts the dealer of their choice and schedules an appointment time to visit
the dealer.
5. Dealer completes the Service Action consistent with the customer’s selection.
Scenario 2: Customer vehicle is already at the dealer and key read shows open
campaign
Customer/Dealer actions:
1. Service Advisor assists customer with “BMWAssistOffer.com” website visit (use customer
information) and selection of a preferred option.
2. Service Advisor prints the confirmation for the customer.
3. Dealer completes the Service Action consistent with the customer’s selection.
Scenario 3: Vehicle is a lease return / Loaner vehicles
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Note: Lease return / loaner / CPO / Used vehicles are not eligible to receive the COMBOX Next
Generation retrofit. These vehicles COMBOX must be deactivated.
This situation does not affect the eligibility of these vehicles to be Certified, as long as the
procedure is carried out.
Dealer actions:
1. Dealer to complete and sign waiver form as per the attached Sales Bulletin. The waiver form
is available via the Electronic Subscriber Agreement (ESA) application on DCSnet
2. Dealer installs sticker on top of the SOS button above rearview mirror
The deactivation process starts once the waiver form is signed and submitted electronically. This
process can take up to 48 hours to complete.
The deactivation process does not require the vehicle to be connected to ISTA.
3. Dealer submits warranty claim for installing the sticker and filling out the waiver form, and
closes out campaign
Scenario 4: New vehicle inventory (Unsold) E89 (Z4) and E84 (X1)
Dealer actions prior to vehicle delivery:
1. Advise the customer of the 3 options available list in the “Correction” section above.
2. Customer must visit website, complete form and select their preferred option.
3. Dealer completes the Service Action consistent with the customer’s selection.
4. Submit warranty claim and close out campaign
Scenario 5: Customer reacts late to the notifications (e.g. March, 2017) and their
BMW Assist subscription expired, e.g. February 2017
Dealer actions:
1. Advise the customer that their subscription expired and also
a. no retrofit available
b. nor can they renew their subscription
2. No further steps performed
Scenario 6: Customer reacts late to the notifications (e.g. March, 2017), but their BMW
Assist subscription is still valid
Customer/Dealer actions:
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1. Advise the customer of the 3 options available list in the “Correction” section above.
2. Customer must select their preferred option.
3. Dealer completes the Service Action consistent with the customer’s selection.
All Model Year 2013 and earlier vehicles, and Model Year 2014 X6 only: Customers with an
active Safety Plan which expires after December 31, 2016 are eligible to purchase one additional
year of BMW Assist™ service only after selecting the option to have their vehicle retrofitted with
the COMBOX Next Generation.
PROCEDURE
Dealer completes Service Action based on the customers’ selected “Option” following the steps
outlined in below.
Note: Deactivation of the COMBOX (option #1 or #2) DOES NOT affect the existing
Bluetooth® wireless functionality.
Option #1: Customer Selects $300 BMW Accessories Voucher, OR
Option #2: Customer Selects $200 Pre-Paid Visa card (Delivered by mail):
1. Dealer reviews and confirms customer-selected option with the customer
2. Dealer completes waiver form using customer information, submits the waiver form and
prints 2 copies for customer signature.
3. The waiver form is available on DCSnet in the Electronic Subscriber Agreement (ESA)
application.
4. Refer to the attached FAQ for steps on completing the waiver form.
5. Customer signs the waiver form.
The deactivation process starts once the waiver form is electronically signed and submitted. This
process can take up to 48 hours to complete.
The deactivation process does not require the vehicle to be connected to ISTA.
6. Dealer must advise customer that the BMW Assist system will be deactivated and
features will no longer work, including:
a. Automatic collision notification including E-call/SOS button
b. Remote services - Google send to car
c. Concierge call
d. Teleservices
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7. Dealer installs sticker on the door for the E-Call
button in the FZD as seen in the picture.
For customers that select Option 1 or 2, refer to the attached Aftersales Business Bulletin
for information about the $300 Voucher and $200 VISA card.
8. Dealer submits the claim and closes out the campaign
Option 3: COMBOX Next Generation Hardware retrofit
Always connect a BMW approved battery charger / power supply (SI B04 23 10).
Note: Retrofit is only possible with the following software version or higher:
z
ISTA 4.01.30 or higher (programming F series vehicles only)
z
ISTA/P3.59.5 or higher (can program either E or F series vehicles)
OR
Target I-Level is EXX / FXX 16-07-507
Complete the retrofit by performing the steps outlined below.
1. Review and confirm with the customer their selected option.
2. Remove the COMBOX as per appropriate REP (depends on the model being retrofitted).
a. E Series – REP 84 11 660 (Removing and installing [replacing] telematics control unit).
b. F Series – REP 84 10 810 (Removing and installing [replacing] telematics communication
box).
3. Verify the part number on the label of the part being installed is appropriate for the vehicle as
detailed in PART INFORMATION below.
4. Verify the part counter person activates the unit following SI B84 03 11.
5. Install the new COMBOX Next Generation replacement part following the REP listed in Step
2.
Conversion Procedure using ISTA/P 3.59.5 or higher (E or F Series vehicles)
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6. Connect the vehicle to ISTA/P
7. Start a new programming session
8. Select “No” to the question regarding “control
units” being replaced (1)
9. Check the box (2)
10. Click on continue (3)
11. Click on the “vehicle” tab (1) and then
“Conversions” (2)
12. From the list, select “Conversion to COMBOX
Next Generation” (3)
13. Select determine measures plan (4)
14. Complete the ISTA/P session following normal
programming steps from this point forward
Conversion Procedure using ISTA 4.01.36 or higher (F Series vehicles only) Preferred
6. Connect the vehicle to ISTA 4
7. Start a new session
8. Select “Vehicle management”
9. Select “Vehicle Modification”
10. Select “Conversion”
11. Select “Conversion to Combox Next generation”
12. Select “Display measures plan”
13. Select “Execute measures plan”
14. Complete programming and all post programming
procedures in ISTA 4.
15. Allow the vehicle to sleep for 5 mins
16. Update services via the iDrive. Vehicles without iDrive proceed to the next step.
17. Test the new COMBOX functionality as follows:
a. Perform an E-Call/SOS test call to verify functionality – Call dealer should confirm VIN,
vehicle type, location etc. If the call does not start perform a complete vehicle encoding.
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b. Also, perform a roadside call the verify the call was successful
c. Pair a recommended phone to Bluetooth and perform a test call
18. Update the KISU data as outlined in the attachment “KISU Update”
a. Perform another test call from Bluetooth
19. Submit the claim and close out the campaign
PARTS INFORMATION
Part Number
Description
Quantity
84 10 2 447 925
COMBOX Telematics
(E Series w/o Nav)
1
84 10 2 447 926
COMBOX for
Telematics (E Series
w/ Nav)
1
84 10 2 447 927
COMBOX Telematics
(F Series w/o Nav)
1
84 10 2 447 928
COMBOX for
Telematics (F Series
w/ Nav)
1
01 29 0 050 579
SOS/E-Call Switch
overlay Sticker
N/A
Note: When applicable, request and invoice the COMBOX “Next Generation” part number
specified and listed in this Service Information bulletin only. Performing a part number lookup in ETK by VIN or model will result with the wrong part being invoiced.
WARRANTY INFORMATION
Reimbursement for this Service Action will be via normal claim entry utilizing the following
information:
Please submit your claims for completed repairs promptly!
Please ensure that the correct flat rate labor operation that corresponds to
the option the customer selected or that applies to the vehicle is chosen, invoiced
and submitted. This is critically important because the “labor operation”
submitted and credited on the claim is what determines which action will occur.
Further, since Service Plans are expiring and periodic Pre-Paid Visa card mailings
are also occurring, this will strictly limit or even prevent your center from
appealing a claim that was incorrectly entered and credited.
If an expired “Safety Plan” contract on an Affected Vehicle has not been addressed by one
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of the options provided above, through the submission of a claim as outlined, the “open” campaign
will be closed and removed 30-days after the date of the contract expiration.
z
If you have claim pending submission for this campaign, please make sure your
dealer “reserves” it. This will help ensure your claim will qualify for submission.
Defect Code:
0084510100
ConnectedDrive Services/
GSM Combox Deactivation/10 Year
Plan
A. Deactivating the Vehicle’s COMBOX/Service Plan
Customer Selects to receive a $300 BMW Accessories Voucher
Labor Operation:
00 64 192
Labor Allowance:
Description:
Refer to KSD2
Provide the customer with a $300.00
BMW Accessories Voucher with
deactivating the COMBOX/service plan
(Customer signs the required waiver
form) and install the "button" sticker (Main
work)
And:
Sublet Code “4”
$300.00
Reimbursement for the $300.00 BMW
Accessories Voucher
Or:
Customer Selects to receive a $200.00 Pre-Paid Visa® Card (Delivered by
Mail)
Labor Operation:
00 64 193
Labor Allowance:
Description:
Refer to KSD2
Customer receives a $200.00 Pre-Paid
Visa® card delivered by mail with
deactivating the COMBOX/service plan
(Customer signs the required waiver
form) and install the "button" sticker and
the (Main work)
Or:
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Vehicle is a Lease Return/Loaner/CPO/Used Car (Do not replace the
COMBOX)
Labor Operation:
00 64 165
Labor Allowance:
Description:
Refer to KSD2
BMW vehicle lease return/loaner/CPO/used
car (Do not replace the COMBOX),
deactivate the COMBOX/service plan (your
center fills out required waiver form) and
install the "button" sticker (In-service and/or
pre-owned vehicles In-dealer inventory*)
(Main work)
New inventory/Unsold (no in-service date) current model year E89 (Z4) and E84 (X1)
Vehicles: Replace/Retrofit the COMBOX Next Generation before the first delivery and
submit a claim according to the procedure performed (B, C or D) as outlined below;
B. Replace/retrofit COMBOX (Without Programming and Encoding)
Labor Operation:
00 64 163
Labor Allowance:
Description:
Refer to KSD2
Replace/retrofit COMBOX,
programming and encoding control
units was performed in conjunction with
another campaign or repair during the
same workshop visit” (Main work)
Refer to KSD2
Replace/ retrofit COMBOX,
programming and encoding control
units was performed in conjunction with
another campaign or repair during the
same workshop visit” (Plus work –
Vehicle already in the workshop)
Or:
00 64 678
Or:
C. Replace/retrofit COMBOX (With Programming and Encoding)
Labor Operation:
00 64 164
Labor Allowance:
Description:
Refer to KSD2
Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x without CAS)
(includes connecting an approved
battery charger/power supply and
performing a vehicle test) (Main work)
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Or:
00 64 679
Refer to KSD2
Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x without CAS)
(includes connecting an approved
battery charger/power supply and
performing a vehicle test) (Plus work –
Vehicle already in the workshop)
Or:
D. Replace/retrofit COMBOX (With Programming and Encoding including the CAS for E7x,
E8x and E9x Vehicles when Applicable)
Labor Operation:
00 64 166
Labor Allowance:
Description:
Refer to KSD2
Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x only with
CAS) (includes connecting an
approved battery charger/power supply
and performing a vehicle test) (Main
work)
Refer to KSD2
Replace/retrofit COMBOX with
programming and encoding control
units (E7x, E8x and E9x only with
CAS) (includes connecting an
approved battery charger/power supply
and performing a vehicle test) (Plus
work – Vehicle already in the
workshop)
Or:
00 64 680
Refer to KSD2 for the corresponding flat rate unit (FRU) allowances.
Vehicle Programming and Coding
When ISTA/P or ISTA 4 automatically reprograms and codes all the vehicle’s control modules that
“currently do not have” the latest software and if one or more control module failures occur “during”
this programming procedure:
z
Please claim this “consequential” control module-related repair work under the defect code
listed in this bulletin with the applicable KSD2/AIR labor operations.
Other Repairs
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Control module failures that occurred “prior” to performing this programming procedure:
z
When “covered” under an applicable limited warranty, claim this control module-related
repair work using the applicable defect code and labor operations in KSD2/AIR.
ATTACHMENTS
View PDF attachment Pre_Owned_Sales_Bulletin_2.
View PDF attachment B840816_Bulletin_Voucher and Debit Card.
View PDF attachment B840816_FAQ.
View PDF attachment B840816_Incar_message.
View PDF attachment BMW_Marketing_Mailer_2.
View PDF attachment KISU_Attachment B84 08 16.
[ Copyright ©2017 BMW of North America, Inc. ]
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