JTB00552NAS7

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JTB00552NAS7
TECHNICAL BULLETIN
02 JAN 2019
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01:
SUBJECT/CONCERN:
InControl® Touch Pro™ Features May Not Function As Expected
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2017
VIN:
046944-899840
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APPLICABILITY:
Vehicles With: InControl Touch Pro
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MODEL:
MODEL YEAR:
VIN:
APPLICABILITY:
XE (X760)
2017
921222-995971
Vehicles With: InControl Touch Pro
XE (X760)
2017
P10187-P16863
Vehicles With: InControl Touch Pro
XF (X260)
2016-2017
Y00124-Y53221
Vehicles With: InControl Touch Pro
XJ Range (X351)
2016-2018
V90866 Onwards
Vehicles With: InControl Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
A major part of this update is to the of the single-screen InControl® Touch Pro™ system, which
will change to match that of the InControl® Touch Pro Duo™ system. The customer must be
aware that after this software update is finished, they will be required to sign back in to any
vehicle applications that were being used prior to the software update.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar Land
Rover has developed a software upgrade designed to enhance the robustness of a range of system
features and functions.
CAUSE:
These may be caused by a software issue.
ACTION:
Should a Customer express any of the concerns listed in the software tab of the TOPIx vehicle summary
pop-up, accessible from TOPIx after entering the VIN, follow the Diagnostic Procedure below.
PARTS:
No Parts Required
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TOOLS:


Jaguar Land Roverapproved battery
power supply

Jaguar Land Roverapproved
diagnostic tool with
latest SDD
Software
Management Pack
and InControl©
Touch Pro™
Software
DTSE9G2
/32GB
Jaguar Land Roverapproved Universal
Serial Bus (USB)
memory device
WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL PART
Infotainment Master Controller (IMC) - Update
ECU
85.87.20
0.5
42
T2H22097
Infotainment Slave Controller (ISC) - Update ECU
85.87.21
1.0
42
T2H22097
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NOTE:
Normal Warranty procedures apply.
SERVICE INFORMATION - VEHICLES (EXCEPT XJ) WITH SINGLE-SCREEN SYSTEM:
CAUTION:
Single screen system only. Due to this important and irreversible change to the way the
customer directly interacts with their vehicle, retailers must inform the customer of this
change before performing this update. Perform the update ONLY after the customer is
informed and in agreement.
NOTE:
The look and feel of the single-screen InControl® Touch Pro™ system will, if not already
updated with Phase 4 '18B' software, change to match that of the InControl® Touch Pro
Duo™ system. When this software update is finished, it CANNOT be reversed. Refer to the
latest InControl Touch Pro Release Notes on TOPIx for more information.
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
Vehicles with Single-Screen System current 4-tile home screen:
A - Media
B - Climate
C - Phone
D - Navigation
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
Vehicles with Single-Screen System updated 3-tile home screen:
A - Navigation
B - Media
C - Phone
DIAGNOSTIC PROCEDURE:
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected to the
internet every 24 hours.
This software update is split into 2 separate procedures and, depending on the software level, it
may first require an update to the Gateway Control Module (GWM).
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Battery support unit: it is extremely critical to use a battery support unit and have a vehicle with a
battery that has a good state of health to start. The battery support unit must also be in proper
working condition to be able to supply 13v consistently. If the voltage is compromised during the
installation of software, the Infotainment Master Controller (IMC) may switch off.
The software transfer process can take some time, please be patient. The vehicle ignition will
switch OFF during this transfer which is normal -- do not touch the engine START/STOP button
unless instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen with the
ignition switched ON. If not (the display screens show the Jaguar logo or the front screen is
blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the ignition ON
and view the Infotainment screens again.
It is extremely critical NOT to disturb the Data Link Connector (DLC) connection. Any interruption
in connection between Vehicle Communication Interface (VCI) and the DLC connection will result
in a failure and may not be recoverable.
Remove all customer Universal Serial Bus (USB) devices from any of the vehicle front and rear
USB ports (as applicable) before connecting the Jaguar Land Rover-approved diagnostic
equipment and commencing with the software update. After successfully performing the update
and after disconnecting the Jaguar Land Rover-approved diagnostic equipment, connect the
customer USB devices back to their original location.
NOTES:
After the Gateway Control Module (GWM) programming occurs, a functional CAN reset is sent to
the vehicle. The very next step in the process then begins to run Variant Configuration to the
Infotainment Master Controller (IMC). If the Technician is too fast and is pressing green ‘tick’ (✓)
boxes to push the process along, the Variant Configuration process will fail as the IMC is not fully
booted. Each time the Technician is instructed to turn the ignition ON they should follow the
diagnostic system prompts. The IMC in general takes 90 seconds for full operation. A good point
is pressing the 'Audio' button and then pressing the 'Source' button. When the IMC is booted, all
available sources will be displayed on the Source Selection screen. At this time the 'continue'
button can now be pressed.
If a failure occurs when the retry is attempted, the technician must switch the ignition back ON
and wait a minimum 90 seconds until the Infotainment Master Controller (IMC) is booted up.
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This action will result in the navigation ETA share contacts being deleted from the system. Inform
customers that any contacts previously stored in the navigation system (not phone contacts) will
need to be re-entered upon completion.
This software update enables a new InControl Touch Pro feature - Voice control of the navigation
system. In order to utilize this feature, the vehicle owner will need to update their navigation
maps to the latest version. Specific information on how to do this can be found in the Owner's
Handbook. If the maps are already at the latest level the customer will have to wait until the next
map update is available to activate this feature.
1
2
Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.
CAUTION:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with SDD155.03
Software Management Pack v308, InControl Touch Pro Software 005.07 [or later], and the
Vehicle Communication Interface (VCI) must be on the latest level as per VCI Update
Instructions (available on TOPIx). If a DA VCI device is used for the update, it MUST be on a
firmware level of 63 or later.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
Follow all on-screen instructions.
XF (X260) VIN Y24769-Y42791 ONLY
4
If the hyperlink is not available:
1 Select the Service Functions session type.
2 From Car configuration management - Session active Car configuration selection,
update the vehicle CCF (Car Configuration File) using ASBUILT data.
5
CAUTIONS:
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At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory device.
These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen; however, this software does require
updating; select the green ‘tick’ (✓) to continue the download.
NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the application
and go to Step 11.
The infotainment screen display will go blank or change color during this update. This is
normal behavior and is to be expected when the InControl® Touch Pro™ control module
software is being updated.
If the hyperlink is not available:
1 Select the Diagnosis Session Type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - InControl Touch Pro
application.
6
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition and then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.
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When the Jaguar Land Rover-approved diagnostic equipment is formatting the Jaguar
Land Rover-approved Universal Serial Bus (USB) memory device and copying over the
software update package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s
socket. The vehicle’s ignition must be ON, and the Infotainment Master Controller (IMC)
must be ON and fully booted this process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device into the Jaguar Land Rover-approved diagnostic
equipment. Do as instructed before proceeding.
7
NOTE:
Make sure the vehicle ignition is ON. Press the engine START/STOP button to switch it ON
if necessary.
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
8
Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.
9
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to finish the update.
10
NOTE:
Make sure the vehicle ignition is ON. Press the engine START/STOP button to switch it ON
if necessary.
Follow all on-screen instructions until the application finishes successfully.
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CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device. These will then be transferred to the vehicle.
NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the application
and go to Step 18.
The touchscreen will go blank or change color during this update. This is normal
behavior and is to be expected when the InControl® Touch Pro™ control module software
is being updated.
If the hyperlink is not available:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
12
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition, then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.
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When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and copying
over the software package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
port. The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC)
must be ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.
13
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.
14
Follow all on-screen instructions until the application prompts 'Remove the USB memory device
from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.
15
NOTE:
Smartphone Pack Activation - The Smartphone pack is an additional feature that is
not part of any warranty repair, unless purchased separately by the customer. If the
Smartphone Pack has not been purchased by the customer, go to the next Step.
Select Service Functions session type.
1 Run the Entertainment system - InControl Touch Pro - Activation of Smartphone
Pack - Market X application.
Market 'X' = 1, 2, 3, or 4 (depending on Market).
2 Follow all on-screen instructions until the application finishes successfully.
16
Select the Settings icon on the vehicle touchscreen.
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1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
17
If the vehicle has navigation ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
18
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
If necessary, set the vehicle to 'Transit mode'.
19
Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.
TROUBLESHOOTING:
In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover-approved diagnostic equipment can identify an error if the InControl® Touch Pro™
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is unable to perform the required process.
If an error is displayed, refer to the table below and perform the appropriate Action Required.
ERROR CODE
21 Communication
error
CONCERN
Busy or no response from
the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again.
06 - Media not
found
USB memory device not
found in the vehicle.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the application
using the adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
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ERROR CODE
02 - File not
found
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CONCERN
File required by the module
has not been found on the
USB memory device due to
file transfer issue.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the application
using the adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '02 - File not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
01 - General
Failure
Module concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a TA (Technical Assistance) request titled '01 General
Failure Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
0A - Invalid
signature
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CONCERN
Corrupt InControl® Touch
Pro™ software files on the
Jaguar Land Roverapproved diagnostic
equipment or USB memory
device.
ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Perform the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved
diagnostic equipment and use a different Jaguar Land Roverapproved USB memory device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic equipment has a corrupt file
installed and the Jaguar Land Rover-approved diagnostic equipment
would require F2 recovery procedure and another Jaguar Land
Rover-approved diagnostic equipment should be used to perform the
update.
Module
recovery in
progress (30minute
process)
Software download fails and
the module is recovering to
a previous level.
Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to finish fully.
3. Follow all on-screen instructions to exit the application.
4. Perform the 'Configure existing module - InControl Touch Pro'
application again.
NGI_0EO8
Software download fails with
‘No response from ECU’
during update process when
Erase CCF (0E08 routine)
attempted.
NGI_0EO8
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.
NGI_09
F121 software download fails
(Radio/Volume control not
working).
NGI_09
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
NGI_F121
1
CONCERN
F121 software download
does not complete (pass or
fail) and continues to
download for an extended
time period (hours). User has
to force close SDD to exit
the application.
ACTION REQUIRED
NGI_F121
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.
NOTE:
In the event that an error is displayed which is not listed in the above table, select the
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a TA request if:
The software update fails due to an error which is listed in the TROUBLESHOOTING
table and the recommended actions do not resolve the concern; or
The software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical
Bulletin/Service Action number related to the software update. State the error
and actions finished and attach the relevant session file to the TA.
2
Submit a Diagnostic Product Quality Report if assistance is required to perform the F2 Recovery
procedure to the Jaguar Land Rover-approved diagnostic equipment.
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