TSB 18-2373

TECHNICAL SERVICE BULLETIN
HV Battery Does Not Charge Using Second Generation 120-Volt Charge
Cord (EVSE)
18-2373
11 December
2018
This bulletin supersedes 18-2216. Reason for update: Replace Awareness/Interim Message
Model:
Ford
2012-2018 Focus Electric
2013-2017 C-MAX Energi
2013-2019 Fusion Energi
Summary
This article supersedes TSB 18-2216 to update the vehicle model years affected.
Issue: Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid
electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second
Generation 120-volt electric vehicle service equipment (EVSE) charge cord.
Action: Follow the Service Procedure steps to correct the condition.
Warranty Status: Information Only.
Repair/Claim Coding
Causal Part:
IN
Condition Code: 12
Service Procedure
1. Does the EVSE charge cord fail to charge the HV battery?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 414-03B for normal diagnostics.
2. Does the vehicle utilize a second generation EVSE charge cord; identified by a black vehicle side plug handle?
(Figure 1)
(1). Yes - proceed to Step 3.
(2). No - this article does not apply.
Figure 1
3. The second generation EVSE charge cord requires a ground. The first generation charge cord, identified by a
white section on the vehicle side plug, did not. The ground and power polarity can be verified using an analog 120volt receptacle tester obtained locally. (Figure 2) The customer/dealership can verify the home power receptacle is
wired correctly using the tester and observing the lights on the tester. On the EVSE charge cord, if the power LED
is off and the fault indicator is on steady, the wall outlet is not grounded properly. This is a non-warrantable repair.
Figure 2
4. WSM Section 414-03B has been updated to reflect both versions of EVSE charge cord diagnostics.
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NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and
equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information
that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition
described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy
and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede
this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.