TSB 18-2378
Service Bulletin Details
Public Details for: TSB 18-2378
Some 2015-2019 edge, 2016-2018 mkx, and 2019 nautilus vehicles equipped with all wheel drive (awd) may exhibit a fuel slosh noise primarily when the fuel tank is over 3/4 full and when driving at low speeds. This may be due to the fuel movi
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Models from 2019
2019 FORD EDGE |
2019 LINCOLN MKX |
Models from 2018
2018 FORD EDGE |
2018 LINCOLN MKX |
Models from 2017
2017 FORD EDGE |
2017 LINCOLN MKX |
Models from 2016
2016 FORD EDGE |
2016 LINCOLN MKX |
Models from 2015
2015 FORD EDGE |
TECHNICAL SERVICE BULLETIN Fuel Slosh Noise - All Wheel Drive (AWD) 18-2378 14 December 2018 This bulletin supersedes 17-2046. Reason for update: Concern Carryover to New Model Model: Ford 2015-2019 Edge Lincoln 2016-2018 MKX 2019 Nautilus Summary This article supersedes TSB 17-2046 to update the vehicles affected. Issue: Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a fuel slosh noise primarily when the fuel tank is over 3/4 full and when driving at low speeds. This may be due to the fuel moving around in the fuel tank. Action: Follow the Service Procedure steps to correct the condition. Parts Part Number Description H2GZ-9054-A Fuel Tank Strap W718813-S442 Fuel Tank Bolt Quantity 2 4 Warranty Status: Eligible Under Provisions Of New Vehicle Limited Warranty Coverage Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times Operation Time No. Description 2015-2019 Edge AWD, 2016-2018 MKX AWD, 2019 Nautilus AWD: Replace The Fuel Tank Straps (Do Not Use With Any Other Labor Operations) 182378A 0.4 Hrs. Repair/Claim Coding Causal Part: 9054 Condition Code: 01 Service Procedure 1. Is the customer concern a fuel slosh noise coming from underneath the vehicle that occurs primarily when the fuel tank is around 3/4 full and when driving at low speeds? (1). Yes - go to Step 2. (2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 100-04 for normal diagnostics. 2. Raise the vehicle on a hoist. Refer to WSM, Section 310-01. 3. Support the fuel tank using a powertrain lift. 4. Remove and discard the fuel tank straps and fasteners. 5. Install new fuel tank straps and fasteners. (1). Tighten bolts to 25 +/- 3.8 Nm (18 +/- 2.8 lb-ft.). © 2018 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.