Sprinter Septemb

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: September 22, 2017
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission.
PART NUMBER
A 906 545 21 00
PART DESCRIPTION
TS Trailer Socket
QTY RCVD
9/12-9/19
3
BACKORDER RECOVERY
October 2017
SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission.
Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement
case for additional CVP slot allocations.
PAC SERVICE REQUEST VOLUME
For the week of September 11th, the PAC received 62 Sprinter service requests; 2 unnecessary calls (3%).
*The above chart does not include emails or faxes.
ETA REQUEST VOLUME
For the week of September 11th, the PAC processed 957 ETA requests - 818 emails/ 139 calls.
1 | Sprinter Weekly Parts Update –September 22, 2017
PROGRAMS AND PRODUCT UPDATES
Literature Brochures
Listed below are MY18 brochure part numbers.
Digital versions will soon be available on the Mercedes Marketing asset website under “Campaigns & Programs” →
“MB Vans” tab → “MY18 Mercedes-Benz Vans Family”. You may also click this link to download directly:
https://www.dropbox.com/sh/my4utrpspp4948k/AADWAPTVxN7PJdgjoWV6lAjKa?dl=0
Digital versions of these materials will soon be available on the Freightliner Sprinter Marketing asset website under
“Campaigns & Programs” → “MY18 Freightliner Sprinter”. You may also click this link to download directly:
https://www.dropbox.com/sh/vrsn2owpg0w5sm2/AAAhzRwoDi3EBM2hOTFXONYSa?dl=0
The MY18 Full-Length Brochure is expected to be in dealerships in mid-December. In the meantime, please utilize the
Event Brochure (condensed version). More information to follow in the coming months. Please contact Lindsey
Sweetnich at [email protected] with any questions related to printed collateral.
2 | Sprinter Weekly Parts Update –September 22, 2017