SC-2019040001

News Channel Update |
TO: Mercedes‐Benz Dealer Principals, General Managers, Sales Managers,
Service Managers, Parts Managers
RE: Service Campaign 2019040001
Launch Notification
Update Engine ECU Software
MY12‐14 Various Models
Vehicle Compliance & Analysis
FROM: Gregory Gunther, Department Manager, Vehicle Compliance and
Analysis, Engineering Services
DATE: April 12, 2019
IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign Launch Notification
Campaign No. :
Campaign Desc. :
2019040001
1712P54D28
April 12, 2019
Update Engine ECU SW
This is to notify you of the Service Campaign LAUNCH for certain Model Year 2012‐2014 Mercedes‐Benz vehicles of various platforms. The
vehicles will be visible and flagged in VMI as “OPEN” on April 12, 2019.
Background
Daimler AG (“DAG”), the manufacturer of Mercedes‐Benz vehicles, has determined that on
certain Model Year (“MY”) 2012 ‐ 2014 Mercedes‐Benz vehicles of various models (117, 166,
172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463 platforms) the software of the Engine
Electronics Control Unit (“ECU”) may not meet production specifications, which could result in
a Malfunction Indicator Light being displayed while no fault is present in the control unit. An
authorized Mercedes‐Benz dealer will update the Engine ECU software for the affected vehicles.
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the
Engine ECU software on the affected vehicles.
Issue
What We’re Doing
Parts
Parts are not required as the repair is software-based.
Vehicles Affected
Vehicle Model Year(s)
2012-2014
Vehicle Model
Various (117, 166, 172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463 platforms)
Vehicle Populations
Total Campaign Population
212,237
Next Steps/Notes
AOMs – This campaign may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
AOMS/SOMS
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Daimler Company
Sandy Springs, GA 30328
770.705.0600
Campaign No. 2019040001, April 2019
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT: Various Models (117, 166, 172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463
platforms)
Model Year 2012-2014
Update engine electronics (ME-SFI) control unit software
Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model
Year (“MY”) 2012-2014 Mercedes-Benz vehicles of various models (117, 166, 172, 204, 207, 212, 216,
218, 221, 222, 231, 251, and 463 platforms) the software of the Engine Electronics Control Unit (“ECU”)
may not meet production specifications, which could result in a Malfunction Indicator Light being
displayed while no fault is present in the control unit. An authorized Mercedes-Benz dealer will update
the engine ECU software for the affected vehicles.
Prior to performing this Service Campaign:
•
Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.
•
Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 212,237 vehicles are affected.
Order No. P-SC-2019040001
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
Note:
•
Use Xentry 12/18 with all associated patches or higher.
•
Follow the steps exactly as described in Xentry.
•
Connect battery charger (battery voltage
•
Ensure all electrical consumers are switched-off.
•
In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the
>12.5V).
“pre-call” check list before contacting UHD
•
Refer to Star Diagnosis System (SDS) Best Practices Guide.
Work procedure
1. Connect XENTRY Diagnosis.
2. Update engine electronics (ME-SFI) control unit software.
To do so, select menu item "Quick test view
N3/10 engine electronics (ME-SFI)
Control unit update
Update of control unit software".
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update engine electronics (ME-SFI) control unit software (02-9334)
Damage Code
54 961 13 8
Operation Number
02-5058
02-4762
02-9334
Note
Operation Number labor times are subject to change
P-SC-2019040001
Labor Time (hrs.)
0.1
0.1
0.1
Adaptations