SC-2019040001
Service Bulletin Details
Public Details for: SC-2019040001
Update engine electronics (me-sfi) control unit software
Models from 2014
Models from 2013
Models from 2012
News Channel Update | TO: Mercedes‐Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers RE: Service Campaign 2019040001 Launch Notification Update Engine ECU Software MY12‐14 Various Models Vehicle Compliance & Analysis FROM: Gregory Gunther, Department Manager, Vehicle Compliance and Analysis, Engineering Services DATE: April 12, 2019 IMPORTANT SERVICE CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above. Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES. Sincerely, Gregory Gunther Department Manager, Vehicle Compliance & Analysis Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Daimler Company Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vehicle Compliance & Analysis Service Campaign Launch Notification Campaign No. : Campaign Desc. : 2019040001 1712P54D28 April 12, 2019 Update Engine ECU SW This is to notify you of the Service Campaign LAUNCH for certain Model Year 2012‐2014 Mercedes‐Benz vehicles of various platforms. The vehicles will be visible and flagged in VMI as “OPEN” on April 12, 2019. Background Daimler AG (“DAG”), the manufacturer of Mercedes‐Benz vehicles, has determined that on certain Model Year (“MY”) 2012 ‐ 2014 Mercedes‐Benz vehicles of various models (117, 166, 172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463 platforms) the software of the Engine Electronics Control Unit (“ECU”) may not meet production specifications, which could result in a Malfunction Indicator Light being displayed while no fault is present in the control unit. An authorized Mercedes‐Benz dealer will update the Engine ECU software for the affected vehicles. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the Engine ECU software on the affected vehicles. Issue What We’re Doing Parts Parts are not required as the repair is software-based. Vehicles Affected Vehicle Model Year(s) 2012-2014 Vehicle Model Various (117, 166, 172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463 platforms) Vehicle Populations Total Campaign Population 212,237 Next Steps/Notes AOMs – This campaign may generate questions from your dealers. Please forward this notice to your dealers ASAP. AOMS/SOMS While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Mercedes-Benz USA, LLC One Mercedes-Benz Drive A Daimler Company Sandy Springs, GA 30328 770.705.0600 Campaign No. 2019040001, April 2019 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Various Models (117, 166, 172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463 platforms) Model Year 2012-2014 Update engine electronics (ME-SFI) control unit software Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2012-2014 Mercedes-Benz vehicles of various models (117, 166, 172, 204, 207, 212, 216, 218, 221, 222, 231, 251, and 463 platforms) the software of the Engine Electronics Control Unit (“ECU”) may not meet production specifications, which could result in a Malfunction Indicator Light being displayed while no fault is present in the control unit. An authorized Mercedes-Benz dealer will update the engine ECU software for the affected vehicles. Prior to performing this Service Campaign: • Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. • Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described. Approximately 212,237 vehicles are affected. Order No. P-SC-2019040001 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 Note: • Use Xentry 12/18 with all associated patches or higher. • Follow the steps exactly as described in Xentry. • Connect battery charger (battery voltage • Ensure all electrical consumers are switched-off. • In the event of software/SCN update issues, contact Star Diagnosis User Help Desk. Please refer to the >12.5V). “pre-call” check list before contacting UHD • Refer to Star Diagnosis System (SDS) Best Practices Guide. Work procedure 1. Connect XENTRY Diagnosis. 2. Update engine electronics (ME-SFI) control unit software. To do so, select menu item "Quick test view N3/10 engine electronics (ME-SFI) Control unit update Update of control unit software". Then follow the user guidance in XENTRY Diagnosis. Warranty Information Operation: Connect/disconnect battery charger (02-5058) Star Diagnosis System (SDS), Connect/disconnect (02-4762) Update engine electronics (ME-SFI) control unit software (02-9334) Damage Code 54 961 13 8 Operation Number 02-5058 02-4762 02-9334 Note Operation Number labor times are subject to change P-SC-2019040001 Labor Time (hrs.) 0.1 0.1 0.1 Adaptations