Mercedes-benz S550 2014

• Recall 256270 [USA]: A detached roof panel can become a road hazard, increasing the risk of a crash.
  Mercedes-benz usa, llc (mbusa) is recalling certain 2014-2020 c-class, cla, gla, s-class, glc, and gle vehicles. Please refer to mbusa's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
  dealers will replace the front panel, free of charge. Owner notification letters were mailed march 22, 2023. Owners may contact mbusa customer service at 1-800-367-6372. This recall is an expansion of nhtsa recall number 21v-197.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 187848 [USA]: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
  Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2020 c300 coupe, c43 coupe amg, c43 amg, 2015-2020 c300, gla250, 2016-2018 C350E, cla45 coupe amg, 2015 c400, s65 amg, 2015-2019 c63 amg, 2016 c450, 2015-2016 gla45 amg, s600, 2016-2020 glc300, 2017-2019 glc43 amg, gle43 coupe amg, 2014-2019 cla250 coupe, 2014-2015 cla45 amg, 2018 glc63 amg, 2014-2017 s550, 2018-2020 s450, 2016-2019 gle63 coupe amg, 2016 gle450 coupe, 2014-2020 s63 amg, 2018-2019 s560, and 2019 glC350E vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
  mercedes-benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on september 3, 2021 and october 26, 2021. Owners may contact mbusa customer service at 1-800-367-6372.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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• Recall 151070 [USA]: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
  Mercedes-benz usa, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.Nhtsa.Gov/odi/rcl/2019/rmisc-19v787-4620.Pdf
  mbusa has initiated an over the air (ota) remote update. Mbusa will also notify owners, and dealers will check software for a successful ota or update the communication module software as needed, free of charge. The recall began december 23, 2019. Owners may contact mbusa customer service at 1-800-367-6372. Mbusa's number for this recall is 2019120008.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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• Recall 120719 [USA]: If the control unit pins lose connection, there would be a loss of electric power steering assist, increasing the risk of a crash. the increase in pin contact resistance can also increase the risk of a fire, even while the vehicle is parked and ignition is off.
  Mercedes-benz usa, llc. (mbusa) is recalling certain model year 2013-2015 sl550, 2013-2014 sl63 amg, 2014-2016 e350, 2014 e350 cabriolet, e350 coupe, 2014-2015 s550, 2015 e350 bluetec, 2015-2016 e400, 2016 e550 coupe, and maybach s600 vehicles manufactured august 23, 2012, to august 14, 2015. The affected vehicles use an electric power steering system that may have improperly soldered contacts inside the control unit, potentially resulting in the power steering system deactivating while driving.
  mbusa will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began october 13, 2017. Owners may contact mbusa customer service at 1-800-367-6372.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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• Recall 99789 [USA]: If the seat belt anchor comes loose, in the event of a crash, the occupant may not be properly secured, increasing the risk of injury.
  Mercedes-benz usa, llc (mercedes-benz) is recalling certain model year 2014 s550 vehicles manufactured april 11, 2013, through october 14, 2013. In the affected vehicles, the front seat belt anchor might not be installed correctly allowing it to come loose in a crash.
  mercedes-benz will notify owners, and dealers will inspect and correct the front seat belt anchor fitting, as necessary, free of charge. The recall began on december 20, 2013. Owners may contact mercedes-benz at 1-800-367-6372. Mercedes-benz's recall number is 2013110008.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

• Front roof panel detachment investigation # PE21001

  On january 8, 2021, after ongoing review with mercedes benz, the national highway traffic safety administration (nhtsa) office of defects investigation (odi) opened pe21-001 to assess allegations of front roof panel detachments while driving at highway speeds in certain 2015 mercedes-benz (mercedes) c-class vehicles.The subject front roof panel is a stationary panel composed of polycarbonate and is attached to the vehicle via adhesive at the time of manufacture. The panel is found on subject vehicles equipped with panoramic sunroofs. Over time, the subject panels may exhibit cosmetic degradation leading to replacement of the panel, a procedure which entails: removal of the old panel and adhesive, site preparation, and installation of a replacement panel with new adhesive.The consumer complaints that prompted the opening of pe21-001 all described detachments of front roof panels that had been replaced after the vehicle was put into service.Mercedes internal investigation identified a broader scope of affected vehicles (2014-2020 cla, gla, c, s, glc, and gle class) and found the following potential service procedure- related causes of front roof panel detachments:- improper surface pretreatments such as the use of the wrong primer or cleaner or scoring of the surface; or - use of the incorrect adhesive.These conditions lead to a front roof panel bond that, even if sound at the time of repair, cannot maintain its strength over time and environmental exposure.Mercedes updated its service and parts ordering systems to reinforce the proper use of specified kits and procedures via webinars, shop foreman meetings, and explicit reference to the risks incurred by diverging from the repair procedures. Mercedes is also furnishing parts ordering assistance, and will hold dealerships accountable for improper repairs.Odis analysis of the ten complaints it has received from the public (voqs) and mbusas complaint data submitted in response to the information request letter for pe21-001 identified a total of 57 non-duplicative reports alleging incidents in which the front roof panel detached from the vehicle while in motion. Included within the 57 reports are incidents where consumers state the panel detached "...And flew off into traffic."on march 19, 2021, mercedes notified nhtsa that it would recall subject vehicles with front roof panels known to have been replaced after the original sale of the vehicle. In total, the recall (designated as recall 21v197) covers 15,099 vehicles that were ever registered in the united states. Based on recall 21v197 and the remedy implemented by mercedes, further investigation does not appear to be warranted at this time.Accordingly, this investigation is closed.The odi complaints cited above can be viewed at www.Nhtsa.Gov under the following odi identification numbers: 11376425, 11352686, 11351629, 11349158, 11341541, 11337594, 11324100, 11311591, 11222127, 11404183
  

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At approximately 0030 friday august 07, i was travelling 65 mph north bound on the ca215/60 freeway, there was little traffic. I heard what sounded like a gunshot, then a crincling glass sound and finally a whooshing of air i would soon see was a gaping hole where my closed panoramic sunroof use to be. I exited the freeway at the next exit and pulled into a gas station, got out of the car and upon inspecting the car found a huge hole where my panaramic sunroof use to be. I also made a video available at request.

At approximately 0030 friday august 07, i was travelling 65 mph north bound on the ca215/60 freeway, there was little traffic. I heard what sounded like a gunshot, then a crincling glass sound and finally a whooshing of air i would soon see was a gaping hole where my closed panoramic sunroof use to be. I exited the freeway at the next exit and pulled into a gas station, got out of the car and upon inspecting the car found a huge hole where my panaramic sunroof use to be. I also made a video available at request.

Tl* the contact owns a 2014 mercedes-benz s550. The contact stated that the doors failed to lock manually or with keys. The contact called mercedes-benz of cutler bay (10701 sw 211 st, cutler bay, fl 33189, (786) 232-0364) to inform the dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure but offered no additional assistance. The approximate failure mileage was 55,000.

Tl* the contact owns a 2014 mercedes-benz s550. The contact stated that the doors failed to lock manually or with keys. The contact called mercedes-benz of cutler bay (10701 sw 211 st, cutler bay, fl 33189, (786) 232-0364) to inform the dealer of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure but offered no additional assistance. The approximate failure mileage was 55,000.

Tl* the contact owned a 2014 mercedes-benz s550. While the contact's vehicle was idling at a red light, another vehicle ran a stop sign and t-boned his vehicle. None of the frontal air bags deployed. The police was present and filed report number: 190911002273. The fire department was also present. There were no injuries; however, medical attention was sought later. The vehicle was towed to a body shop. The dealer was not contacted. The manufacturer was notified of the failure. The insurance company deemed the vehicle destroyed. The vehicle was not diagnosed. The approximate failure mileage was 50,000. *dt *as

This past thursday evening (december 13, 2018) around 10:00 pm, i was driving (with my wife in the passenger seat) down a curvy stretch of road on sunset boulevard in beverly hills, when i suddenly heard a loud thumping sound and immediately felt violent vibrations through the steering wheel. Since we were traveling at a relatively low speed of 30 mph, i was immediately able to re-gain the control of my vehicle and was able to pull over safely. Once i got out of my vehicle, i immediately noticed that the front right wheel rim had completely broken into two halves. I was shocked and very surprised because nothing could have possibly explained why this wheel completely broke in the manner that it did. We were extremely fortunate that there were no other vehicles around us at the time the wheel broke, or that we were not on the highway traveling at much higher speeds, otherwise the results would have been fatal with even a possibility of significant injury or even loss of life. A complete report with pictures and cause of rapid fracture of the rim as a complaint was provided to mercedes dealership and corporate, they are refusing to admit to any material defect and liability.

According to the recall nhtsa campaign id number: 16v899000 and the vehicle inspection report from the local mercedes dealership show as an identical issue. However, my vehicle is not identified as apart of the recall. The recall states the issue is due to the steering control unit not being soldered properly. Difficult to think this falls under normal wear and tear. I will get the repair done begrudgingly, though it would be nice if mercedes would have stood behind its recall.

Tl* the contact owns a 2014 mercedes-benz s550. While driving 50 mph merging on the interstate, the sun roof shattered without warning. The vehicle was taken to the local dealer (mercedes-benz of mobile, 3060 dauphin st, mobile, al, 36606) where it was confirmed that the sun roof failed. Due to the failure, the vehicle also sustained body damage to the hood and trunk. The manufacturer was stated that they would give the contact a call back and send an investigator. The contact was referred to the dealer. The vehicle was not repaired. The contact also sustained a cut on the right side of the face due to the shattered glass. The contact did not receive medical attention. The failure mileage was approximately 70,000.

Tl* the contact owns a 2014 mercedes-benz s550. While driving various speeds, the headlights failed to illuminate the roadway. The vehicle was taken to mercedes-benz of north palm beach (9275 fl a1aalt, north palm beach, fl 33403) where it was diagnosed that the headlight assembly and control module needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired, but the failure recurred. The manufacturer was made aware of the failure and stated that the issue needed to be handled between the contact and the dealer. The failure mileage was approximately 18,497. The vin was not available.

Common OBD-II Error Codes

• C350E [1] C350E