Launch NCU - 202

TO: Mercedes-Benz Dealer Principals, General Managers, Sales Managers,
Service Managers, Parts Managers
RE: Service Campaign 2020110018 Launch Notification
Update PASS Control Unit Software
MY13-17 117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222,
231, 242, 253, 292, 463 (B-Class, C-Class, CLA-Class, CLS-Class, EClass, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class,
GLS-Class, GT-Class, M-Class, S-Class, SL-Class, SLK-Class)
FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
Date: January 8, 2021
IMPORTANT NEW SERVICE CAMPAIGN LAUNCH INFORMATION
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Campaign No. :
Campaign Desc. :
2020110018
20P5490430
Update PASS Control Unit Software
This is to notify you of a Service Campaign launch to update the PASS control unit software on 31,707 Model Year ("MY") 2013-2017 B-Class,
C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, SClass, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform) vehicles.
Affected VINs will be flagged in VMI as "OPEN" on January 8, 2021.
Background
Issue
What We’re Doing
Parts
Vehicle Model Year(s)
Vehicle Model
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain
Model Year (“MY”) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class,
GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and
SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and
463 platform), the software for the PASS control unit does not meet current series production
configuration and therefore the possibility exists that a correct GPS position cannot be determined
in the control unit for location based services, and an incorrect vehicle position may be displayed.
Please note the E-call feature is not impacted by this issue.
MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the
PASS control unit software.
Parts are not necessary for this Service Campaign.
2013-2017
B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLEClass, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, SLK-Class
Vehicle Populations
Total Campaign Population
31,707
Next Steps/Notes
AOMS/SOMS
AOMs – This Service Campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Campaign No. 2020110018, December 2020
TO:
ALL MERCEDES-BENZ CENTERS
SUBJECT: Models Various
Model Years 2013-2017
Update Pass Control Unit Software
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain
Model Year (“MY”) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class,
GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and
SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463
platform), the software for the PASS control unit does not meet current series production configuration
and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for
location based services, and an incorrect vehicle position may be displayed. Please note the E-call
feature is not impacted by this issue. An authorized Mercedes-Benz dealer will update the control unit
software on the affected vehicles.
Prior to performing this Campaign:
• VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Campaign bulletin and follow the repair procedure exactly as described.
Approximately 31,707 vehicle is affected.
Order No. P-SC-2020110018
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
Code 348 corresponds to "EMERGENCY CALL / ASSISTANCE SYSTEM"
Code 124K corresponds to "CONTROL CODE TELEAID SERVICE PROVIDER"
•
•
Note:
Use Xentry 9/20 with all associated patches or higher.
Follow the steps exactly as described in Xentry.
•
•
•
•
Connect battery charger (battery voltage
>12.5V).
Ensure all electrical consumers are switched-off.
In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
Refer to Star Diagnosis System (SDS) Best Practices Guide.
Procedure
1. Connect XENTRY Diagnosis.
2. Update PASS control unit software.
To do this, select menu item "Quick test view
update
Update of control unit software".
N123/4 mbrace
Adaptations
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update PASS control unit software (02-9334)
Damage Code
54 904 30 8
Operation Number
Labor Time (hrs.)
02-5058*
0.1
02-4762*
0.1
02-9334
0.1
* Operation item may be invoiced only once for each workshop order
Note
Operation Number labor times are subject to change
P-SC-2020110017
Control unit