A0019212052680_1
Service Bulletin Details
Public Details for: A0019212052680_1
This bulletin contains instructions for additional reporting requirements for safety related inquiries (airbag/seatbelts, accidents, fire and overheat damage). 2008-2021a3, 2015-2021a3 cabrio, 2005-2016 a3 sportback, 1999-2021 a4, 2010-2
- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 - 2006 - 2005 - 2004 - 2003 - 2002 - 2001 - 2000 - 1999 -
Models from 2021
2021 AUDI A3 |
2021 AUDI A4 |
2021 AUDI A5 |
2021 AUDI A6 |
2021 AUDI A7 |
2021 AUDI A8 |
2021 AUDI Q3 |
2021 AUDI Q5 |
2021 AUDI Q7 |
2021 AUDI Q8 |
2021 AUDI R8 |
2021 AUDI TT |
Models from 2020
2020 AUDI A3 |
2020 AUDI A3 ETRON |
2020 AUDI A4 |
2020 AUDI A5 |
2020 AUDI A6 |
2020 AUDI A7 |
2020 AUDI A8 |
2020 AUDI Q3 |
2020 AUDI Q5 |
2020 AUDI Q7 |
2020 AUDI Q8 |
2020 AUDI R8 |
2020 AUDI R8 SPYDER |
2020 AUDI TT |
Models from 2019
Models from 2018
Models from 2017
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Models from 2012
Models from 2011
Models from 2010
2010 AUDI A3 |
2010 AUDI A3 ETRON |
2010 AUDI A4 |
2010 AUDI A5 |
2010 AUDI A6 |
2010 AUDI A7 |
2010 AUDI A8 |
2010 AUDI Q3 |
2010 AUDI Q5 |
2010 AUDI Q7 |
2010 AUDI R8 |
2010 AUDI TT |
Models from 2009
2009 AUDI A3 |
2009 AUDI A3 ETRON |
2009 AUDI A4 |
2009 AUDI A4 CABRIOLET |
2009 AUDI A5 |
2009 AUDI A6 |
2009 AUDI A7 |
2009 AUDI A8 |
2009 AUDI Q3 |
2009 AUDI Q5 |
2009 AUDI Q7 |
2009 AUDI R8 |
2009 AUDI TT |
Models from 2008
2008 AUDI A3 |
2008 AUDI A3 ETRON |
2008 AUDI A4 |
2008 AUDI A4 CABRIOLET |
2008 AUDI A5 |
2008 AUDI A6 |
2008 AUDI A8 |
2008 AUDI Q3 |
2008 AUDI Q5 |
2008 AUDI Q7 |
2008 AUDI R8 |
2008 AUDI TT |
Models from 2007
2007 AUDI A3 |
2007 AUDI A4 |
2007 AUDI A4 CABRIOLET |
2007 AUDI A6 |
2007 AUDI A8 |
2007 AUDI Q7 |
2007 AUDI R8 |
2007 AUDI TT |
Models from 2006
2006 AUDI A3 |
2006 AUDI A4 |
2006 AUDI A4 CABRIOLET |
2006 AUDI A6 |
2006 AUDI A8 |
2006 AUDI Q7 |
2006 AUDI R8 |
2006 AUDI TT |
Models from 2005
2005 AUDI A3 |
2005 AUDI A4 |
2005 AUDI A6 |
2005 AUDI A8 |
2005 AUDI TT |
Models from 2004
2004 AUDI A4 |
2004 AUDI A6 |
2004 AUDI A8 |
2004 AUDI TT |
Models from 2003
2003 AUDI A4 |
2003 AUDI A6 |
2003 AUDI A8 |
2003 AUDI TT |
Models from 2002
2002 AUDI A4 |
2002 AUDI A6 |
2002 AUDI A8 |
2002 AUDI TT |
Models from 2001
2001 AUDI A4 |
2001 AUDI A6 |
2001 AUDI A8 |
2001 AUDI TT |
Models from 2000
2000 AUDI A4 |
2000 AUDI A6 |
2000 AUDI A8 |
2000 AUDI TT |
Models from 1999
1999 AUDI A4 |
1999 AUDI A6 |
1999 AUDI A8 |
1999 AUDI TT |
00 Additional Reporting Requirements - Safety Related Inquiry 00 19 21 2052680/1 June 7, 2019. Model(s) Year VIN Range Vehicle-Specific Equipment All 1999 - 2021 All Not Applicable Condition Additional Reporting Requirements – Safety Related Inquiries There is a reporting obligation in the following cases: Airbag/seatbelt deployed/not deployed. General accident. Fire and overheat damage. Note: All Audi vehicles – every model year. Technical Background As the importer, Audi of America is required to monitor the vehicle and parts in the market so that safety risks can be discovered at an early stage. Please report the following accidents/incidents: Accidents with personal injury or property damage and the customer or owner wants to sue against the manufacturer. Accident damage for which the customer/owner does not want to sue, but threatens to get in touch with the media. The report enables the company to investigate the incident and to prepare for a publication. Accidents and "near miss accidents" where you as workshop personnel feel that there might be a fault in the system. Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in accidents. Vehicle fire damage with either open flames, smoldering or overheating fires. Do not make a pre-analysis so that the experts of the manufacturer can conduct an unbiased analysis. Every form of airbag/belt tensioner deployed/not deployed, which the customer regards as faulty or for which compensation is claimed (by the customer). Tip: This information MUST be reported before the repair! Page 1 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution Not applicable. Service Report all allegations/incidents through the Audi Technical Assistance Center (TAC) system by creating a WEB ticket. Creating a WEB ticket will direct the case to the investigation team (Figure 1). Note: After two hours if the WEB ticket has not been responded to proceed with repairing the vehicle as needed. In this scenario ensure the case is updated with precise details regarding the exact repair performed, before closing the case. Figure 1. Web contact options. Select Safety Related Inquiry per TSB 2052680 in the Concern Type field as shown (Figure 2). Figure 2. Safety Related Repair Inquiry. Apart from the description of the customer allegation/incident and the information on demands against the manufacturer, please send us your first damage assessment. For the inquiry, use the online functions for attachments and diagnosis protocols for a precise description of the concern. Page 2 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. When documenting the damage include photos of the overall view of the damage (vehicle from all sides and close-ups of the damaged or failed component) with front airbag deployment photos of the cross member and side member (Figure 3). Tip: Include all photos and extra documentation with the Repair Order. Figure 3. Please attach pictures of the area, at several zoom levels, when applicable. Data Protection: The display of people/persons and personal data, for an example license plate, vehicle identification number, and billing data are to be prevented in issuing of pictures/photographs and videos. It is very important to have a detailed accident description. Parts handling: So that the damage can be established precisely as part of the product observation obligation, every case is investigated individually by a team. As a result, the damaged parts are needed for laboratory tests. These parts are handled separately. Please retain all removed parts together as a package and by no means should an individual part be separated. The parts will be requested through normal part procurement methods. A shipping request will be made through the Warranty Parts Portal. The request may be made before a claim is filed as the immediate analysis is required in these instances. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All part and service references provided in this TSB (2052680) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may Page 3 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.