19N05

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
June 24, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
PROGRAM TERMS
This is a one-time service program. This program will be in effect through July 31, 2022. There is no
mileage limit for this program.
NOTE: This program replaces 17N03.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Explorer
2011-2017
Chicago
Build Dates
2011 Job 1 through 2017 Job Last
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING THIS SERVICE
Ford is aware that some 2011-2017 Explorer owners have concerns about exhaust or carbon
monoxide. These vehicles are safe. However, for our customers’ peace of mind, Ford is offering this
no charge service that reduces the potential for exhaust to enter the vehicle. Customers can take their
vehicles, regardless of mileage or warranty status, to a Ford dealer to have this service performed.
NOTE: This program does not apply to Police Interceptor units.
SERVICE ACTION
At the request of the customer, dealers are to reprogram the climate control module (using IDS
release 107.04 or higher), and replace the lift gate drain valves. This service must be performed at no
charge to the vehicle owner.
NOTE: Climate control module reprogramming brings fresh air into the vehicle cabin during rapid
acceleration. Some customers in extremely hot and humid climates may notice a momentary change
in max air conditioning output.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 1, 2019. Dealers should apply this service
at the request of the customer, whether or not they have received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Dealer Q & A
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
 Copyright 2019 Ford Motor Company
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
OASIS ACTIVATION
OASIS will be activated on June 24, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•
Owners that have concerns about exhaust or carbon monoxide will be directed to dealers for
this service.
Dealers are to prioritize servicing of customer vehicles over servicing of new and used vehicle
inventory.
STOCK VEHICLES
•
Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the Related Damage
radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
CLAIMS PREPARATION AND SUBMISSION
• This is a one-time service program and also applies to vehicles that are within the New Vehicle
Limited Warranty coverage period. When a vehicle is determined to exhibit this concern,
repairs should be claimed against Program Code 19N05.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19N05 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Provision for Locally Obtained Supplies: Includes isopropyl alcohol and TA-19-C Instant
Gel Adhesive or equivalent.
o Program Code: 19N05
o Misc Expense: OTHER
o Amount: Actual cost up to $5.00
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
• Program Terms: This program will be in effect through July 31, 2022. There is no mileage
limit for this program.
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 19N05
Certain 2011-2017 Model Year Explorer Vehicles
Carbon Monoxide Concern
LABOR ALLOWANCES – All Vehicles
Description
• Liftgate Drain Valve Replacement
• Climate Control Module Reprogramming (using IDS
release 107.04 or higher)
Labor Operation
Labor Time
19N05B
0.4 Hours
Order Quantity
Claim Quantity
2 (2011-2015)
3 (2016-2017)
2 (2011-2015)
3 (2016-2017)
As Required
MISC. OTHER
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
4M8Z-78280B62-A
Liftgate Drain Valve
TA-19-C
Motorcraft Instant Gel Adhesive (or
equivalent, including but not limited to
Loctite 414 or 495)
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1
CERTAIN 2011-2013 MODEL YEAR F-150 AND 2012-2013 MODEL YEAR
EXPEDITION/NAVIGATOR VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION —
TRANSMISSION MOLDED LEADFRAME EXTENDED COVERAGE
OVERVIEW
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes
(DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM). The PCM
software updates in FSA 19S07, 19S19 or 19B05 should be performed and/or closed before proceeding:
•
•

•

19S07 - Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
19S19 - Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A
6R80 Transmission
19B05 - Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the
instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the
PCM, dealers are to replace the molded leadframe. This service must be performed at no charge to the
vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, this program does not apply; follow standard workshop
manual (WSM) diagnostics.
SERVICE PROCEDURE
Special Tool List:
Special Tools
307-717 - Kostal Sleeve Remover
307-570 - Transmission Fluid Fill Tube
307-D465 - Fluid Evacuator/Injector
416-D002 - Vacuum Pump Kit
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
ATTACHMENT III
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1
1. Is the MIL and/or Wrench Light illuminated in the instrument cluster with DTCs P0720, P0722, P0731
and/or P1500 stored in the PCM?
YES – Replace the molded leadframe. Proceed to Step 2.
NO – This program does not apply.
NOTE: Do not proceed with this procedure until parts are ordered and received. This will prevent
excessive transmission fluid loss while the main control assembly is removed.
NOTE: The component being removed in step 2 will be referred to as a main control, main control valve
body or a mechatronic assembly in the Workshop Manual (WSM).
2. Remove the main control assembly. Please follow the WSM procedures in Section 307-01, In-Vehicle
Repair.
3. Remove the six long bolts from the molded leadframe. See Figure 1.
LONG BOLTS
LONG BOLTS
LONG BOLTS
1223A
FIGURE 1
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
ATTACHMENT III
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1
4. Carefully separate the molded leadframe from the main control assembly. See Figure 2.
MOLDED
LEADFRAME
MAIN
CONTROL
ASSEMBLY
1223B1
FIGURE 2
5. Install the new molded leadframe on the main control assembly. See Figure 3.
NOTE: The transmission range (TR) sensor pin must be aligned with the manual control valve during
installation.
TR SENSOR PIN
MOLDED
LEADFRAME
MANUAL
CONTROL VALVE
MAIN
CONTROL
ASSEMBLY
1223E
FIGURE 3
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
ATTACHMENT III
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1
6. Install the six long bolts to the new molded leadframe. See Figure 4.
LONG BOLTS
LONG BOLTS
LONG BOLTS
1223A
FIGURE 4
7. Tighten the long bolts to 53 lb.in (6 Nm) in the sequence shown. See Figure 5.
3
1
2
6
5
4
1223D
FIGURE 5
8. Install the main control assembly and reassemble the vehicle. Please follow the WSM procedures in
Section 307-01, In-Vehicle Repair.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
STUD FOR
MISSING NUT
David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
June 25, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator
Vehicles Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
REF :
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD - Safety Recall 19S07 Supplement #2
Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
6R80 Sudden Transmission Downshift - Powertrain Control Module Reprogramming
REF :
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 19S19
Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines,
And A 6R80 Transmission
6R80 Sudden Transmission Downshift – Powertrain Control Module Programming
Customer Satisfaction Program 19B05
Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
Sudden Transmission Downshift - Powertrain Control Module Reprogramming
REF :
New! REASON FOR THIS SUPPLEMENT
• The service action and technical instructions have been updated to clarify DTCs P0720, P0722, P0731
and/or P1500 must be stored in the PCM to replace the molded leadframe.
PROGRAM TERMS
This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This is a one-time repair program.
If a vehicle has already exceeded either the time or the mileage limits, this extended warranty coverage will
last through October 31, 2019.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Assembly
Vehicle
Model Year
Plant
F-150
Expedition/Navigator
Build Dates
Dearborn
April 28, 2010 through October 28, 2013
Kansas City
May 18, 2010 through November 18, 2013
Kentucky
Truck
April 11, 2011 through August 19, 2013
2011-2013
2012-2013
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes
(DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).
 Copyright 2019 Ford Motor Company
SERVICE ACTION
The PCM software updates in FSA 19S07, 19S19 or 19B05 should be performed and/or closed before
proceeding:
• 19S07 - Certain 2011 - 2013 Model Year F-150 Vehicles Equipped With A 6R80 Transmission
• 19S19 - Certain 2013 Model Year F-150 Vehicles Equipped With 5.0L And 6.2L Engines, And A 6R80
Transmission
• 19B05 - Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80
Transmission
If an affected vehicle exhibits an illuminated malfunction indicator light (MIL) and/or wrench light in the
instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the
PCM, dealers are to replace the molded leadframe.
This service must be performed at no charge to the vehicle owner.
NOTE: If an affected vehicle has other transmission-related concerns and DTCs P0720, P0722, P0731 and/or
P1500 are not stored in the PCM, this program does not apply; follow standard workshop manual (WSM)
diagnostics.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters were mailed the week of May 6, 2019. Dealers should repair any affected vehicles that have
that one or more of the DTCs listed, and/or if the vehicle exhibits an unintended downshift into first gear event,
whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact
Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS)
website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
OASIS ACTIVATION
OASIS will be activated on April 4, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair
was performed before the date of the Owner Notification Letter. This refund offer expires November 30,
2019.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from
an authorized servicing dealer after the date of the Owner Notification Letter. Non-covered repairs, or
those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with 6R80 molded leadframe replacement, with
DTCs P0720, P0722, P0731 and/or P1500 stored in the PCM, and present in an IDS session file and/or
similar (such as a computer scan from Auto Zone, etc.). Refunds without the proper documentation
should not be approved.
• If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731 and/or P1500
are not stored in the PCM, 19N01 does not apply and a refund will not be approved; follow standard
workshop manual (WSM) diagnostics.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6
– Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related
Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required,
although related damage must be on a separate repair line with the Related Damage radio button
checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, dealers are pre-approved to
claim up to $50.00 in related damage.
o For claims exceeding the pre-approved amount, submit an Approval Request to the SSSC Web
Contact Site prior to completing the repair.
o If an affected vehicle has transmission-related concerns and DTCs P0720, P0722, P0731
and/or P1500 are not stored in the PCM, 19N01 does not apply; follow standard workshop
manual (WSM) diagnostics. Dealers may be requested to upload IDS session files with existing
DTCs and PCM part number before SSSC approval is provided for claims more than $50.00 in
related damage.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number (19N01) is
the sub code.
o For additional claims preparation and submission information, refer to the Recall and Customer
Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate
repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19N01
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• Provision for Misc. Expense: MERCON® LV Automatic Transmission Fluid, Transmission Filter, and
Transmission Pan Gasket as needed.
o Program Code: 19N01
o Misc. Expense: OTHER
o Amount: Actual cost up to $230.00
ATTACHMENT II
 Copyright 2019 Ford Motor Company
Page 1 of 1
Coverage Customer Satisfaction Program 19N01 - Supplement #1
Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition, Navigator Vehicles
Equipped With A 6R80 Transmission
Transmission Molded Leadframe Extended Coverage
LABOR ALLOWANCES
Vehicles
Description
F-150
Labor
Operation
Labor
Time
Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe
19N01B
2.2 Hours
Expedition/Navigator Check for DTCs P0720, P0722, P0731 and/or P1500 stored
in the PCM and if present replace the molded leadframe
19N01C
2.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
AL3Z-7G276-D
XT-10-QLVC,
XT-10-5Q3LV,
XT-10-DLV,
XT-10-6GLV
Vehicle Line
Description
All
Molded Leadframe
All
MERCON® LV Automatic
Transmission Fluid
Order Quantity
Quantity
Needed
1
1
As Needed
Claim as Misc.
Other
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND
RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 19N01-S1
CERTAIN 2011-2013 MODEL YEAR F-150 AND 2012-2013 MODEL YEAR
EXPEDITION/NAVIGATOR VEHICLES EQUIPPED WITH A 6R80 TRANSMISSION —
TRANSMISSION MOLDED LEADFRAME EXTENDED COVERAGE
OVERVIEW
In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated
malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes
(DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM). The PCM
software updates in FSA 19S07, 19S19 or 19B05 should be performed and/or closed before proceeding:
•
•

•