V911902_2056014

Technical Service Bulletin
91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions
Transaction No:
2056014/1
Release date:
8/30/2019
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range
From
VIN Range
To
PR Code
Atlas, Golf,
GTI, Golf R,
Golf
Sportwagen,
Tiguan LWB
2017-2018
All
All
All
All
I8F
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2056014/1
8/30/19
91-19-02
Original publication.
Note:
This bulletin applies only to vehicles equipped with PR code I8F.
In addition to the symptoms listed below, this programming update proactively improves other infotainment
system characteristics.
The customer may report one or more of the following symptoms:
 Infotainment system freezes and/or reboots
 Infotainment system fails to boot up
 Display is blank or goes blank/black
 Loss of sound output
 Settings in the “Sound” menu may be unavailable
 Navigation system malfunctions
 Display image flickers
Technical Background
This procedure resolves the concern(s) specified above by updating the MIB2 Infotainment System
software to the latest level 0757.
Production Solution
NA.
Page 1 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions
Transaction No:
2056014/1
Release date:
8/30/2019
Service
Note:
This technical bulletin must be read in its entirety before attempting the software update.
Software Update Procedure
 Connect Midtronics InCharge 940 (INC 940) or GRX3000VAS Tester/Charger to the vehicle’s 12 volt
battery
 Switch the ignition to the ON position.
 Switch ON the Infotainment System.
 Check the Software Version by pressing the “Menu” button.
 Page over in the Infotainment menu and select “Setup” from the touchscreen menu.
 In “System Settings”, scroll down to select “System information” from the touchscreen menu.
 If the current software level is
lower than 0757, proceed with
this Technical Bulletin.
 If the current software level is
greater than or equal to 0757,
this work procedure does not
apply.
Create the SD card with the SD Creator:
 Refer to Technical Bulletin 00-19-04 Set Up SD Creator to Obtain Software Updates (2054866).
 Use SD card part number 3G0.919.360.BH.
Update Programming:
 Connect the ODIS tester to the vehicle’s Data Link Connector (DLC).
 Initiate Guided Fault Finding (GFF) and allow the tester to complete interrogation of all modules.
Page 2 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions
Transaction No:
2056014/1
Release date:
8/30/2019
 Once interrogation is complete,
click on the “Special Functions”
tab.
 Under “005F – Information
electronics control module 1
J794”, select “Adapting software”.
 From the SVM menu screen,
select option 2 “Software update
via measure code”.
 When prompted, enter
measure code P631.
 When prompted, select option 2 for “SD 1” or option 3 for “SD 2”.
 Insert SD card 3G0.919.360.BH into the applicable SD card reader.
 Confirm all additional prompts on the ODIS tester whenever prompted.
 Once the update is complete, exit GFF and remove the SD card.
Page 3 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions
Transaction No:
2056014/1
Release date:
8/30/2019
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range
From
VIN Range To
Atlas, Golf, GTI,
Golf R, Golf
Sportwagen,
Tiguan
2017-2018
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type 1)
HST
Damage Location
(Depends on Service
No.)
--
--
Damage
Service Number:
Code
9196
0039
GRO 2)
Parts Manufacturer
Labor Operation 3) : Update Programming
91961999 = see GFF Time expenditure
Labor Operation 3) : Charge Battery
27068950 = See Elsa for latest time units.
Causal Part: Select Labor Operation
91961999
Diagnostic Time 4)
GFF Time expenditure
01500000 = 70 TU max.
Road Test
01210002 = 00 TU
YES
NO
01210004 = 00 TU
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2056014” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
Page 4 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
91-19-02 - MIB2 MQB Composition & Discover Media Infotainment
System Malfunctions
4)
Transaction No:
2056014/1
Release date:
8/30/2019
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
No special parts required.
Tool Description
Tool No:
Midtronics Battery Tester/Charger
InCharge 940 (INC-940)
or
GRX3000VAS
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates
SD Card:
3G0.919.360.BH
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 5
© 2019 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.