15B22-S3

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
TO:
SUBJECT:
REF:
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
August 14, 2019
All U.S. Ford and Lincoln Dealers
Customer Satisfaction Program 15B22 – Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Reprogramming for Overt TCM Failure Warning
Customer Satisfaction Program 14M02
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2015 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
Technical Service Bulletin (TSB) 16-0129 – DPS6 - No Start and/or Transmission
Engagement Loss of Power with DTCS U0100, U0101, U1013 and/or P0606
Customer Satisfaction Program 19N07
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
Published August 14, 2019
New! REASON FOR THIS SUPPLEMENT
Program Terms: All VINs that were previously expired under this program, and have not yet
been repaired, have been reopened. This program will be in effect through August 31, 2020.
Owner Notification: Owners of affected vehicles included in this program extension will be
notified the week of September 2, 2019.
New! PROGRAM TERMS
This program will be in effect through August 31, 2020. There is no mileage limit for this
program.
New! EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of August 31, 2020 to encourage
dealers and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists name and address (available after all owner
letters are mailed) to contact customers with affected vehicles. This will help minimize the
number of vehicles that may experience a Transmission Control Module (TCM) failure.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Fiesta
2011-2015
Cuautitlan
November 3, 2009 through October 15, 2014
Focus
2012-2014
Michigan
August 1, 2010 through October 26, 2014
Affected vehicles are identified in OASIS.
 Copyright 2019 Ford Motor Company
AFFECTED VEHICLES (Continued)
NOTE: Some vehicles covered by 15B22 may also be eligible for coverage by 14M01 (DPS6
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or
14M02 (Transmission Control Module Extended Warranty Coverage). Always consult OASIS to
determine repairs and coverage that may apply.
NOTE: The following Field Service Action and Technical Service Bulletin include
reprogramming the TCM/PCM and clutch adaptive learn strategy updates that are performed in
this FSA:
• FSA 14M02
• TSB 16-0129
Therefore, it is not necessary to perform 15B22 separately, and 15B22 will be closed
automatically when repairs for either of these programs are performed.
REASON FOR THIS PROGRAM
This customer satisfaction program updates the TCM software in affected vehicles to provide
improved detection and overt warning of electrical circuit failures in the TCM.
As communicated in a previous Customer Satisfaction Program (14M02), electrical circuit
failures within the TCM may develop and result in intermittent symptoms of loss of transmission
engagement while driving, no-start, or a lack of power. Updating the TCM software will help
ensure the vehicle operator is alerted to potential issues with the TCM prior to failure.
SERVICE ACTION
Dealers are to reprogram the TCM using IDS release 114.04 or higher. This service must be
performed on all affected vehicles at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles included in this program extension will be notified the week of
September 2, 2019. Dealers should repair any affected vehicles that arrive at their dealerships,
whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 15B22 – Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus
Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Reprogramming for Overt TCM Failure Warning
New! OASIS ACTIVATION
OASIS was originally activated on August 16, 2015. OASIS will be reactivated for vehicles in the
program extension on August 14, 2019.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists were originally available through https://web.fsavinlists.dealerconnection.com by
August 17, 2015. FSA VIN Lists will be reactivated for vehicles in the program extension on
August 14, 2019. Owner names and addresses will be available after all owner letters are
mailed.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor
vehicle registration records. The use of such motor vehicle registration data for any purpose
other than in connection with this program is a violation of law in several states, provinces, and
countries. Accordingly, you must limit the use of this listing to the follow-up necessary to
complete this service action.
STOCK VEHICLES
Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
•
•
•
Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN
list but are identified in OASIS. Give the customer a copy of the Owner Notification
Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing
warranty and policy guidelines for related damage claims. No SSSC approval is
required for these vehicles:
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 15B22 – Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus
Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Reprogramming for Overt TCM Failure Warning
New! CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service
Action. The FSA number (15B22) is the sub code.
• Additional labor and/or parts must be claimed as related damage on a separate repair
line from the FSA.
• PROGRAM TERMS: This program will be in effect through August 31, 2020. There is
no mileage limit for this program.
NOTE: The following Field Service Action and Technical Service Bulletin include
reprogramming the TCM/PCM and clutch adaptive learn strategy updates that are performed in
this FSA:
• FSA 14M02
• TSB 16-0129
Therefore, it is not necessary to perform 15B22 separately, and 15B22 should not be claimed,
when repairs for either of these programs are performed.
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 15B22 – Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus
Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Reprogramming for Overt TCM Failure Warning
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
15B22B
0.6 Hours
Reprogram PCM/TCM and perform Clutch Adaptive Learn
Procedure.
NOTE: Cannot be claimed when labor operations for any of the
following programs are claimed:
• FSA 14M02
• TSB 16-0129
Claims against either of the above programs will automatically
close 15B22.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 3
CUSTOMER SATISFACTION RECALL 15B22-S3
CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH
2014 FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION
— TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM
FAILURE WARNING
OVERVIEW
This customer satisfaction program updates the transmission control module (TCM) software in affected
vehicles to provide improved detection and overt warning of electrical circuit failures in the TCM. Electrical
circuit failures within the TCM may develop and result in intermittent symptoms of loss of transmission
engagement while driving, no-start, or a lack of power. Updating the TCM software will help ensure the
vehicle operator is alerted to potential issues with the TCM prior to failure.
Before delivering any of the vehicles involved in this program, dealers are to reprogram the TCM using
IDS release 114.04 or higher.
NOTE: The following Field Service Action and Technical Service Bulletin include reprogramming the 		
		 TCM/powertrain control module (PCM) and clutch adaptive learn strategy updates that are 		
		 performed in this FSA:
			
• FSA 14M02
			
• TSB 16-0129
		 Therefore, it is not necessary to perform 15B22 separately, and 15B22 should not be claimed, 		
when repairs for either of these programs are performed.
SERVICE PROCEDURE
1. Reprogram the PCM/TCM to the latest calibration using IDS release 114.04 or later. Ignition MUST be
cycled OFF for at least 15-30 seconds following completion of the reprogramming process. See 		
"Module Reprogramming" on Page 2 for additional information.
NOTE: For 2.0L Focus models:
		 • Prior to running clutch adaptive learning but after PCM/TCM reprogramming, it may be			
		 necessary to Start the engine and hold at Wide Open Throttle (WOT) until the temperature		
		 gauge reads 1/2 up the gauge display. Once at the appropriate temperature range, Key OFF 		
then Key ON and initiate the clutch adaptive learning routine.
		 • If there is difficulty completing (passing) clutch adaptive learning, it may be necessary to turn 		
		 on the headlamps/high beams with blower on high with AC OFF to add load and smooth 		
		 out the idle.
NOTE: It is important that consistent brake pedal pressure be maintained throughout the learn procedure.
NOTE: Do not turn the steering wheel during the learn procedure.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2019
ATTACHMENT III
PAGE 2 OF 3
CUSTOMER SATISFACTION RECALL 15B22-S3
2. Perform TCM clutch adaptive learning procedure.
		
		
		
		
		
		
a. Run the engine until the instrument panel temperature gauge is reading between 1/3 and 1/2 		
of the normal range.
b. Turn off all electrical accessories including rear defrost, HVAC, etc.
c. Using the Ford approved diagnostic tool, navigate to the TCM Adaptive Learning sub menu.
d. Select Clutch.
e. Follow the instructions displayed on IDS.
3. After reprogramming and clutch adaptive learning are complete, check and adjust the vehicle clock as 		
required.
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all diagnostic
		 trouble codes (DTCs) after programming. For DTCs generated after reprogramming, follow 		
		 normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
2. Reprogram the PCM using IDS release 114.04 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery, once the reprogramming has completed.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2019
ATTACHMENT III
PAGE 3 OF 3
CUSTOMER SATISFACTION RECALL 15B22-S3
Important Information for Module Programming
NOTE:
		
		
NOTE:
		
NOTE:
Reprogram appropriate vehicle modules before performing diagnostics and clear all diagnostic
trouble codes (DTCs) after programming. For DTCs generated after reprogramming, follow 		
normal diagnostic service procedures.
Performing the service routines will clear adaptive strategy. Failure to perform all steps of the 		
IDS routines may result in erratic shifts and driveabilty concerns.
When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect vehicle communication module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.						
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during module
reprogramming (MR) or programmable module installation (PMI).
b. Disconnect the VCM from the data link connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should 		
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the 		
		 lower right of the previous session screen. This loads any deleted sessions and allows you to 		
		 look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. Near the end of programming, the IDS prompts you to select certain parameters. It is important to
make a selection for ALL parameters listed. If the correct selection is already highlighted, you must still
choose that selection before clicking the "Tick" mark to complete the configuration.
i. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
8/2019