19N07

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
August 14, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 19N07
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
Customer Satisfaction Program 15B22
Published August 14, 2019
REF :
PROGRAM TERMS
This program offers extended warranty coverage of the transmission control module (TCM) for six (6)
months from the RO date of TCM reflash under Customer Satisfaction Program 15B22.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited
Warranty, Emissions Warranty, or Customer Satisfaction Program 14M02. This is a one-time repair
program. Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Build Dates
Fiesta
2011-2015
Cuautitlan
November 3, 2009 through October 15, 2014
Focus
2012-2014
Michigan
August 1, 2010 through October 26, 2014
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
Some vehicles that are reprogrammed under Customer Satisfaction Program 15B22 may soon
thereafter alert the driver of a fault in the TCM. Notification may not occur immediately after the TCM
is reprogrammed because the fault may be intermittent. This program provides coverage to replace
the TCM for six (6) months from the RO open date of TCM reflash under Customer Satisfaction
Program 15B22 if the following conditions are met:
• The vehicle is no longer covered under New Vehicle Limited Warranty, Emissions Warranty,
or Customer Satisfaction Program 14M02.
• The repair meets the criteria contained in Attachment III.
SERVICE ACTION
If an affected vehicle exhibits this condition and is within the terms of this program, dealers are to
replace the TCM. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of September 2, 2019. Dealers should repair any
affected vehicles that require TCM replacement consistent with Attachment III and qualify for repairs
within the terms of this program, whether or not the customer has received a letter.
 Copyright 2019 Ford Motor Company
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 19N07
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
OASIS ACTIVATION
OASIS will be activated on August 14, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
•
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
August 31, 2020.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with replacing the TCM.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 19N07
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
CLAIMS PREPARATION AND SUBMISSION
• Program Terms: This program provides coverage to replace the TCM for six (6) months from
the RO open date of TCM reflash under Customer Satisfaction Program 15B22 if the following
conditions are met:
o The vehicle is no longer covered under New Vehicle Limited Warranty, Emissions
Warranty, or Customer Satisfaction Program 14M02.
o The repair meets the criteria contained in Attachment III.
NOTE: All claims will be subject to manual review and chargeback if they do not fall within
the terms of this extended coverage program.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19N07 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 19N07
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 19N07
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
LABOR ALLOWANCES
Description
All vehicles – retrieve DTCs only; TCM replacement not
required
Focus Models - Replace Transmission Control Module
(includes time to retrieve DTCs)
Fiesta Models - Replace Transmission Control Module
(includes time to retrieve DTCs)
M-Time for additional diagnosis of Powertrain DTCs
P0805, P087A, P090B, P090C, P0901, P0902, P2831,
P2832, P2835, P2836, P2837, P285C, P285D, P285E,
P2861 or P2862, only where the TCM is the causal part
(may only be claimed with either 19N07B or 19N07C)
Labor Operation
Labor Time
19N07A
0.3 Hours
19N07B
1.0 Hours
19N07C
1.1 Hours
MT19N07D
Up to 2.0 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order
Quantity
Claim
Quantity
AE8Z-7Z369-F
TCM (includes 2 new O-ring seals)
1
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 4
CUSTOMER SATISFACTION PROGRAM 19N07
CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH
2014 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC
TRANSMISSION — TRANSMISSION CONTROL MODULE EXTENDED WARRANTY
COVERAGE
OVERVIEW
Some vehicles that are reprogrammed under Customer Satisfaction Program 15B22 may soon
thereafter alert the driver of a fault in the TCM. Notification may not occur immediately after the TCM is
reprogrammed because the fault may be intermittent. This program provides coverage to replace the TCM
for six (6) months from the RO open date of TCM reflash under Customer Satisfaction Program 15B22 if
the following conditions are met:
• The vehicle is not currently covered under New Vehicle Limited Warranty, Emissions Warranty, or 		
		 Customer Satisfaction Program 14M02
• The repair meets the criteria contained in Attachment III
If an affected vehicle exhibits this condition and is within the terms of this program, dealers are to replace
the TCM.
SERVICE PROCEDURE
TCM Diagnosis
NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit 		
		 one of the Diagnostic Trouble Codes (DTCs) listed below:
TCM Customer Symptom(s)
•
•
•
•
•
•
Intermittent no-start
Intermittent vehicle loss of power
Intermittent loss of transmission engagement while driving
Message in the message center flashes "Hill Start Assist Not Available"
Message in the message center indicates "Parking Aid Malfunction/Service Required"
Transmission gear selector "PRNDL/S" indicator on the instrument cluster blinks or flashes
Diagnostic Trouble Code(s)
•
•
•
•
P0606 - TCM Internal Failure
U0100 - Lost Communication With ECM/PCM
U0101 - Lost Communication With TCM
U1013 - Invalid Internal Control Module Monitoring Data Received From TCM
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
ATTACHMENT III
PAGE 2 OF 4
CUSTOMER SATISFACTION PROGRAM 19N07
Diagnostic Procedure
NOTE: If diagnosis determines the TCM is not the cause of the concern, the cost of diagnosis and 		
		 repairs will not be covered by this extended coverage program. The customer should be notified		
		 of this before proceeding.
Review the TCM
Customer Symptom list.
Does one of the symptoms
match the customer concern?
No
Concern is not related to
or covered by this program.
Yes
Connect IDS and retrieve DTCs
Is a DTC P0606, U0100, U0101 or
U1013 retrieved?
No
Were any of the following
DTC's retrieved? P0805, P087A,
P090B, P090C, P0901, P0902,
P2831, P2832, P2835, P2836, P2837,
P285C, P285D, P285E,
P2861 or P2862.
No
Concern is not related to
or covered by this program.
Yes
Perform diagnosis for DTCs retrieved using
"MT" (actual) time, as directed using the
Workshop Manual (WSM) and/or PCED
Manual. Did WSM and or PCED Manual
diagnosis direct replacement of the TCM?
No
Yes
Replace the TCM.
Please follow WSM Section 307-01.
Notes:
- Document all DTC’s retrieved on the Repair Order.
- Download TCM information to IDS using Programmable Module Installation (PMI)
routine before TCM removal.
- Replace the TCM
- Upload the TCM info to the TCM using the PMI routine.
- Perform PCM/TCM Reprogramming procedures using IDS release 114.04 or higher.
- Perform TCM adaptive learning as directed in WSM Section 307-01.
- Clear all DTC’s after reprogramming.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
Concern is not related to
or covered by this program.
ATTACHMENT III
PAGE 3 OF 4
CUSTOMER SATISFACTION PROGRAM 19N07
Module Reprogramming - General Information
NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after 		
		 programming. For DTCs generated after reprogramming, follow normal diagnostic service 		
		procedures.
1. Connect a battery charger to the 12V battery.
							
2. Perform reprogramming using IDS release 114.04 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery, once reprogramming has completed.
Important Information for Module Programming
														
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019
ATTACHMENT III
PAGE 4 OF 4
CUSTOMER SATISFACTION PROGRAM 19N07
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
		
d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the 		
		 lower right of the previous session screen. This loads any deleted sessions and allows you to 		
		 look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019