MT-004-19
Service Bulletin Details
Public Details for: MT-004-19
Some customers may complain about: ï¿· intermittent engine no start ï¿· instrument cluster red security indicator light on ï¿· engine start/start button amber indicator light flashing ï¿· battery discharge ï¿· electrical rela
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Mazda North American Operations Irvine, CA 92618-2922 M-Tips Subject: ENGINE NO START (KEY NOT DETECTED) M-Tips No.: MT-004/19 Last Issued: 11/20/2019 BULLETIN NOTES Previous M-Tips: Date(s) Issued: MT-008/18 09/14/18 and 07/20/18 MT-024/15 2015 APPLICABLE MODEL(S)/VINS 2014-2020 Mazda3 2014-2020 Mazda6 2016-2020 CX-3 2013-2020 CX-5 2016-2020 CX-9 2016-2020 MX-5 2020 CX-30 DESCRIPTION Some customers may complain about: Intermittent engine no start Instrument cluster red security indicator light ON Engine Start/Start Button Amber indicator light flashing Battery discharge Electrical relay buzzing noise DTC B13D3:94 (Communication error with remote transmitter) stored. Page 1 of 3 An editorial board comprised of MNAO service staff members generates, collects, and verifies information for this publication. To contribute repair tip ideas, send an e-mail to [email protected]. All contributions become property of MNAO, which assumes permission to publish them without further consideration. © 2019 Mazda North American Operations, U.S.A. M-Tips No.: MT-004/19 Last Issued: 11/20/2019 Engine Start/Start Button Amber indicator light flashing Instrument cluster red security indicator light ON This may be caused by: A key in a purse near a cell phone. The cell phone radio waves may interrupt the immobilizer system. An aftermarket cell phone charger. The charger may produce electrical noise that interrupts the immobilizer system. An aftermarket GPS tracker. Some aftermarket devices that are wired to the vehicles’s wiring harness may create unusual electrical symptoms. Page 2 of 3 An editorial board comprised of MNAO service staff members generates, collects, and verifies information for this publication. To contribute repair tip ideas, send an e-mail to [email protected]. All contributions become property of MNAO, which assumes permission to publish them without further consideration. © 2019 Mazda North American Operations, U.S.A. M-Tips No.: MT-004/19 Last Issued: 11/20/2019 REPAIR PROCEDURE 1. Remove the key from the customers purse. Does the engine start? Yes - Advise customer that the key cannot be detected inside of purse. Possible out of range or an electrical devise in the purse is causing immobilizer interruption. No - Check the key battery. Is the key battery dead? Yes - Replace key battery. No - Proceed to next step. 2. Remove the customers aftermarket device from the customers vehicle. Does the engine start? Yes - Advise customer that the aftermarket device is causing an electrical malfunction. No - Refer to Workshop Manual Immobilizer System diagnosis. Page 3 of 3 An editorial board comprised of MNAO service staff members generates, collects, and verifies information for this publication. To contribute repair tip ideas, send an e-mail to [email protected]. All contributions become property of MNAO, which assumes permission to publish them without further consideration. © 2019 Mazda North American Operations, U.S.A.