A921924203815111

92 Washer solvent level warning is on
92 19 24 2038151/11 December 20, 2019. Supersedes Technical Service Bulletin Group 92 number 19-23 dated
November 12, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2012 - 2021
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
11
-
Revised Required Parts and Tools (Updated quantity)
10
11/12/2019
Revised header (Added MY 2021)
Revised Warranty (Added Q3 and Audi e-tron quattro)
Revised Service (Added alternative cleaning solution and added
alternative suggested washer solvents)
9
02/07/2019
Revised Warranty (Updated Labor Operations and added A7)
Customer states:
 The washer solvent level warning is on in the driver information system (DIS), but the washer solvent level is
correct.
Workshop findings:
 There is no functional restriction in the windshield washer system.
Technical Background
The sensitivity of the washer solvent level sensor (G33) can be affected by the type, concentration, and the
presence of additives in the washer solvent currently in the tank. The operation of the level sensor relies on the
composition of the solvent to provide an accurate message on the solvent level. Incorrect concentration and the
presence of additives can contaminate the sensor and reduce its sensitivity.
Production Solution
Not applicable.
Page 1 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
If the washer solvent reservoir is full and the low solvent warning is on, proceed as follows:
1.
Empty the reservoir and for all vehicles except A3 Sedan
and A3 Cabriolet, remove the level sensor. Clean the
sensor probes using all-purpose cleaner D 009 401 04
(Figure 1) or, as an alternative, isopropyl alcohol. Reinstall
the level sensor.
Figure 1. D 009 401 04 all-purpose cleaner.
Page 2 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2.
For Audi A3 Sedan and A3 Cabriolet where the washer
solvent level sensor is not removable the sensor probes can
be cleaned by removing the reservoir, removing the filler
neck from the reservoir and gaining access to the sensor
probes (Figure 2).
Figure 2. Windshield washer level sensor
probes as viewed through the tank opening.
Page 3 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3.
Saturate the tip of a cleaning brush with a rigid stem and
long enough to reach the probes (approximately 10”) with
all-purpose cleaner D 009 401 04 or isopropyl alcohol. A
humming bird feeder cleaning brush is shown in the
illustration but any suitable cleaning brush with a tip
constructed of the appropriate material will function well for
this purpose (Figure 3).
Figure 3. Applying all-purpose cleaner
D 009 401 04 to the tip of a humming bird
feeder cleaning brush. The cleaning brush
can alternatively be saturated with isopropyl
alcohol.
Page 4 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4.
Thoroughly clean the sensor probes (Figure 4).
Figure 4. Cleaning the sensor probes.
5.
Refill the reservoir with the correct type and concentration
of solvent. Windshield washer fluids found in the Audi Top
Service Supplies and Touch Up Paint eStore with a 35%
pre-mix are suitable for temperatures down to -30 °C (-22°
F) and contain no rain repellents. For freeze protection
below this temperature range Windshield Washer Fluid
Concentrate ZAW 096 311 B can be used and mixed
according to the table below (Figure 5). This solvent can be
adjusted for freeze protection to -32° C (-25° F), prevents
washer jet contamination particularly on the “fan” type of
washer jet, and is highly effective in removing residues and
insects from the windshield.
Figure 5. ZAW 096 311 B windshield washer
fluid concentrate.
Page 5 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Note:
Dealers in states such as California which have a restriction on windshield washer solvent VOC content can use
Audi Windshield Washer Fluid – 35% pre-mix – (55 gallon) available from the Audi Top Service Supplies &
Touch-Up Paint eStore as an alternative. This solvent contains no water repellents and has freeze protection to 22° F.
6.
The concentration and freeze point can be checked using
the T10007A refractometer (Figure 6).
Figure 6. T10007A refractometer.
7.
Put a drop of washer fluid with the pipette on the glass of
the refractometer. When viewing the refractometer, a lightdark border can be clearly recognized. Using the scale to
the right (Figure 7), adjust the concentration of the solvent
to accommodate the current weather conditions.
Figure 7. Scale in the view of the T10007A
refractometer.
8.
Concentration guidelines:
Freeze protection
Windshield Washer Fluid Concentrate
ZAW 096 311 B
Water
-16 °C (3° F)
1 part
3 parts
Page 6 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
-30 °C (-22° F)
1 part
2 parts
-32 °C (-25° F)
1 part
1.5 parts
Note:
It is not necessary to replace the windshield washer solvent level sensor when the cause of failure is
contaminated sensor probes or incorrect washer solvent solution. Warranty claims for replacement of washer
solvent level sensors that are found to not be faulty will not be reimbursed.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9258
Damage Code:
0040
Labor Operations:
Q7 (up to and including MY 2015):
Lower Windshield washer reservoir remove +
reinstall
9260 1900
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Cover (plenum) remove + reinstall
8522 1900
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
6616 1900
See SRT
Q7 (From MY 2016 on):
Q3 (From MY 2015 on):
Front wheel housing liner remove + reinstall
Page 7 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Noise dampening pan remove + reinstall
1082 1900
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Front wheel housing liner remove + reinstall
6616 1900
See SRT
Windshield washer reservoir remove + reinstall
9260 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Front wheel housing liner remove + reinstall
6616 1900
See SRT
Windshield washer reservoir remove and reinstall
9260 1950
See SRT (2012 –
2015)
S3:
A3 Sedan, A3 e-tron, and A3 Cabriolet:
TT:
See SRT (2016 –
2019)
Fluid level sensor remove + reinstall, clean fluid
level sensor and adjust solvent concentration
9258 9999
20 TU
Plenum cover remove + reinstall
8522 1900
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
8522 1900
See SRT
R8 (up to and including MY 2015):
R8 (From MY 2017 on):
Plenum cover remove + reinstall
Page 8 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
A4 (up to and including MY 2016), A4 avant (up to and including MY 2016), allroad
(up to and including MY 2016), A5, A5 Cabriolet (up to and including MY 2017),
A6, A7, A8 (up to and including MY 2018), Q5 (Model 8R, up to and including MY
2017), and Audi e-tron quattro (Model GEN MY 2019 on):
Fluid level sensor remove + reinstall
9258 1900
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
A4 (MY 2017 on), A4 avant (MY 2017 on), A4 allroad (MY 2017 on), A5, A5
Cabriolet (Model F5, MY 2018 on), and Q5 (Model FY, MY 2018 on):
Front wheel housing liner remove and reinstall
6616 1900
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Front wheel housing liner remove and reinstall
6616 1900
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
Cowl panel trim remove and reinstall
66 44 19 00
See SRT
Fluid level sensor remove + reinstall
9258 1950
See SRT
Clean fluid level sensor and adjust solvent
concentration
9258 9999
10 TU
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
A6, A7, and A8 (MY 2019 on):
Q8 (MY 2019 on):
Diagnostic Time:
Page 9 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Claim Comment:
As per TSB #2038151/11
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
T10007A
Refractometer
01
ZAW 096 311 B
(item number
128429)
Windshield Washer Fluid Concentrate
Shop Supply
(Available from the
Audi Top Service
Supplies & TouchUp Paint eStore)
Page 10 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Item # 121133 /
Customer Item #
WWFDRUM
Washer solvent alternative for states with VOC restrictions
Shop Supply
All-purpose cleaner
0.1
(Available from the
Audi Top Service
Supplies & TouchUp Paint eStore)
D00940104 or
isopropyl alcohol
Page 11 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
See ETKA
Fasteners, Bolts, Nuts and Screws as needed per the Repair Manual
See
ETKA/ELSA
Additional Information
All parts and service references provided in this TSB (2038151) are subject to change and/or removal.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 12 of 12
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.