2050542/4
Service Bulletin Details
Public Details for: 2050542/4
Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2
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Technical Service Bulletin Topic Market area Brand Transaction No. Level Status Release date Service info: body/equipment: front exterior lighting steamed up/leaks Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2050542/4 EH Released for publishing Dec 16, 2019 New customer code Object of complaint lighting, signaling -> exterior lights -> headlamps lighting, signaling -> exterior lights -> headlamps -> headlamp clear-glass lens lighting, signaling -> exterior lights -> fog lamp lighting, signaling -> exterior lights -> fog lamp -> fog lamp diffuser lens Complaint type Position leaks -> water entering component, automotive fluids -> fogged > no instruction < leaks -> water entering component, automotive fluids -> fogged Vehicle data --Sales types Type * * * * * * * * * * MY 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Brand Designation Engine code Gearbox code E * * E * * E * * E * * E * * E * * E * * E * * E * * E * * Documents Document name master.xml checkliste_2017.doc Final drive code * * * * * * * * * * Technical Service Bulletin Service info: body/equipment: front exterior lighting steamed up/leaks Transaction No.: 2050542/4 Release date: Dec 16, 2019 Condition Customer statement: 1. The lenses of the headlights (illustration 1a) /front fog lamps (illustration 1b) are steamed up/damp from the inside with minor drips. Illustration 1a (example for headlights) Important: Observe accounting instructions. Illustration 1b (example for front fog lamps) Important: Observe accounting instructions. or 2. Water is in the headlight (illustration 2a) / front fog lamp (illustration 2b), big drips. Illustration 2a (example for headlights) Illustration 2b (example for front fog lamps) Workshop findings: Customer statement for 1 (illustration 1a/1b): The lenses of the headlights/front fog lamps are steamed up/damp from the inside with minor drips. Customer statement for 2 (illustration 2a/2b): Water is in the headlights/fog lamps, big drips on the complete lens. Leak on the headlights/front fog lamp. Technical Background 1. Damp air settles on the inner lens of the headlights/fog lamps, with recognisable misting in certain weather conditions (comparable with the steaming up of spectacle lenses when entering a warm room in winter or of the bathroom mirror after a shower). 2. Leak on the headlights/front fog lamps. For example through open covers, a damaged seal of the cap or similar. Production Solution 1. Not affected. 2. Continuous fixing of detected causes. Service The following points have to be completed to prevent an unnecessary replacement of exterior lighting and another customer complaint about the front exterior lighting: 1. In case of a headlight complaint the light emission surface on the lens (illustration 3, point 2) must be clear after a journey of 5-10 minutes with sufficient ventilation (for example country road/motorway) and switched-on dipped beam . It is no problem if the remaining surfaces of the inner lens (illustration 3, point 1) are steamed-up after a journey. But the time for the clearing process depends on the outside temperature, the vehicle speed (at higher speeds the ventilation of the headlights is better) and the relative air humidity. In this case use the argumentation aid (physical situation) under Customer information. In this case a replacement of the headlights would not fix the problem and lead to a repeat repair. The above situation is shown in illustration 3: Illustration 3 1 = steaming-up in the headlight 2 = light emission surface 2. In case of an obvious water ingress/leak (a lot of drips on the inside of the lens, illustration 2) check first the cover and the seals on the headlight/front fog lamp. In case of water ingress (damaged seal, lens and so on) perform the appropriate repairs according to the repair manual/parts catalogue. Ask the customer to keep an eye on the situation. If despite the above repair the customer complains again about leaking headlights/front fog lamps and water ingress or lots of drips can still be recognised after the checks, replace the headlights/front fog lamps according to the repair manual/parts catalogue. The decision whether to replace components of the front exterior lighting is yours. A technical repair enquiry to support the warranty accounting is not effective. Even after a repair to fix a water ingress/leak components of the front exterior lighting may be steamed-up. The physical steaming-up must not be equated with renewed water ingress (drips in the headlight) and does not justify the replacement of components. Warranty • Components of the front exterior lighting submitted under warranty and determined as correct according to the test instructions of the manufacturer will be redebited. As part of the check by the manufacturer a pressure of 30 mbar is applied to the affected component of the front exterior lighting and a leakage check performed with a water bath. • A simultaneous complaint on both front headlights because of a leak is very unlikely, as the fitted headlights were not installed at the same time, on the same production line or produced at the same location. A parts replacement on both sides would not be effective. In this case please use the customer information below. • The completed checklist (in the attachment) and photos of the complaint must be attached to the sent-in components of the front exterior lighting. • If a warranty claim is made, the complaint must be documented (including photos and vehicle identification number). • Relevant photos of the complaint must be attached to every vehicle report. Additional Information Argumentation with LED lights: When switched on, lights with LED technology do not warm up the lens, as there are no infrared segments in the emitted light. Here only the pressure difference on the vents caused by the driving provides a through-flow and thus a clearing-up. The vents are arranged in such a way that the lens is cleared after driving a few kilometres. Argumentation with conventional headlights/front fog lamps: There are often complaints about steamed-up lenses on headlights/front fog lamps. Air from outside circulates in ventilated headlights/front fog lamps. The open, splash water protected ventilation system (necessary for pressure compensation) leads to different "climate zones" in the headlight/front fog lamp. For example very hot sections where the lens is warmed up by the light and relatively cool ones where the lens is cooled down by the air stream. High air humidity and temperature differences between headlight interior and surrounding area (sometimes when driving) can lead to condensation on the inside of the lenses, mainly in winter or in wet weather. The steaming-up of the headlights/front fog lamps can be compared with a steamed-up windscreen but which can be kept clear by the defroster vent. This can for example occur particularly after driving through a car wash, steam jets of the engine or the front end or overnight temperature changes and so on. Particularly in the after-heating phase when the hot engine heats up the back of the headlight/front fog lamp while the lens is cooled down by fresh air, the slightest humidity settles straight away on the inside of the lens. On lenses with clear glass optics this phenomenon is more recognisable. The physical steaming-up of the headlights/front fog lamps is an optical phenomenon which does not affect the function of the headlights (light output). Because of the materials used the steaming-up cannot lead to corrosion in the headlights/front fog lamps. If the headlights/front fog lamps are steamed up, the light emission surface on the lens (illustration 3, point 2) must be clear after a journey of 510 minutes with sufficient ventilation (for example country road/motorway) and switched-on dipped beam . It is no problem if the remaining surfaces of the inner lens are steamed-up after a journey. This phenomenon can occur on every headlight/fog lamp, as it is physically related. A replacement of the headlights/front fog lamps with physically related steaming-up is not permitted, as this is not a technical fault in the sense of warranty.