A5120132009967_1

51 Vehicle inspection, protection removal, and detailing
51 20 13 2009967/16 March 12, 2020. Supersedes Technical Service Bulletin Group 51 number 18-12 dated
August 6, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2012 – 2023
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
16
-
Revised header (Corrected Elsa display issue)
15
08/06/2018
Revised header (Added model years)
Revised Service (Revised products and product numbers)
Revised Required Parts and Tools (Revised products and product numbers)
14
09/15/2017
Revised header (Added model years)
Revised Service (Updated instructions)
Instructions for vehicle inspection, protection removal, and detailing.
Technical Background
Not applicable.
Production Solution
Not applicable.
Page 1 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
INDEX OF INFORMATION
 The detailer’s role
 Inspecting vehicle cover for damage (to be completed within 48 hours of delivery to dealership)
 Shipping damage
 Spin-woven covers, removal, and disposal
 Rapguard® removal and disposal, vehicle inspection, and residue removal
 Exterior body, wheels, and tires
 Paint finish, inspecting for swirl marks
 Exterior glass, cleaning
 Interior, cleaning
 Additional information
Tip: Part numbers listed in this bulletin are for reference only. Always check with your Parts Department
and/or ETKA for the latest information and parts bulletins.
The detailer’s role
The impact you have on the Audi customer is immense. You play a vital role in delivering a perfect Audi to your
customers. The delivery process is exciting for our customers. Your attention to detail will give an Audi customer a
positive experience about his or her new car far beyond the first day of delivery. By preparing a perfectly-detailed
vehicle for your customer, you are not only meeting or exceeding your customer’s expectations, you are also
helping to eliminate any buyer’s remorse (the feeling of anxiety people experience after making a large or
important purchase).
To help you with your detailing role in the perfect delivery process, refer to the Audi Vehicle Detail Report. This
form can be found on ServiceNet.
Forms for the Perfect Delivery procedure can be viewed on ServiceNet and in the PDI chapter of the Audi Top
Service Process Guide in → AccessAudi.com
Unless otherwise instructed, the completed and signed checklist should be left in the glove box of the vehicle for
easy access by the Audi Brand Specialist (ABS).
Please know that you have a team behind you with excellent products and support to enable you to make a
perfect delivery each and every time!
By utilizing the following procedures, you will be able to exceed the customer’s expectations and deliver the finest
vehicle possible.
Page 2 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Inspecting vehicle cover for damage
1. When the vehicle arrives at the dealership, the spin-woven cover should be inspected for damage. If the cover
is damaged or if obvious damage is seen due to the cover having come loose during transportation remove the
cover and inspect the vehicle for damage. Note any damage on the shipping invoice and have the driver sign
the invoice.
2. Within 48 hours after arrival at dealership, inspect the complete spin-woven cover for damage.
If the spin-woven cover is damaged (torn, cut, etc.), remove the cover using appropriate steps to allow for
inspection of damage. If any shipping damage is found, see Shipping Damage.
Shipping damage
You must note the damage on the Carrier Delivery Receipt, including damage type, extent, and location. Failure
to note damage on the Carrier Delivery Receipt will result in non-payment of the repair.
Tip: For all transportation issues, refer to Chapter 5 of the Warranty Policies and Procedures Manual.
Spin-woven covers, removal and disposal
1. Unzip and fold cover toward center (Figure 1).
Figure 1. Unzip and fold cover.
Page 3 of 26
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America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Roll cover upward (Figure 2).
Figure 2. Roll cover upward.
Page 4 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Insert fabric strip into tab provided to retain cover
(if applicable) (Figure 3).
Figure 3. Inserting fabric strip.
The door can be now be opened, making it possible to move the vehicle if necessary.
Note:
After it has been opened to allow driver access to move the vehicle, close the cover immediately to ensure
continued protection against contamination from industrial materials.
Page 5 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4. With cover access door unzipped, folded, and
retained, open the driver’s door and remove cover
from sill (rocker panel) (Figure 4).
Figure 4. Remove cover from sill.
Page 6 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
5. Remove tape from area adjacent to B-pillar
(Figure 5).
Figure 5. Remove tape.
Page 7 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
6. Close vehicle door and zip up access door in
cover (Figure 6).
Figure 6. Zipped-up door cover.
Page 8 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
7. Remove tape from area around windshield (Figure
7).
Tip: Tape removal should be performed
slowly and indoors after surface temperatures
have been allowed to stabilize within the given
range. The ideal body surface temperature for
tape removal is 60°F (15.5° C) to 80°F (26.6° C).
Figure 7. Remove tape from windshield.
Page 9 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
8. Fold out molded sections from within
wheelhousings. Shake out any debris that may
have accumulated under the molded wheelhouse
sections before removing (Figure 8).
Figure 8. Shake out debris.
Page 10 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
9. Remove rubber (bungee) straps and their plastic
hooks from sills (rocker panels) (Figure 9).
If equipped: Remove 2 Kevlar bands and 4
plastic clips at underbody section.
Figure 9. Remove rubber straps and hooks from sill.
Page 11 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
10. With the aid of an assistant, lift cover from left and
right sides of rear bumper (Figure 10).
If equipped: Remove hooks from underside.
Unzip cover at trunk lid, remove inner bracket,
and close zipper.
Figure 10. Lift cover.
Page 12 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
11. Fold up cover as shown (fold to roof center)
(Figure 11).
Figure 11. Fold up cover.
Page 13 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
12. With the aid of an assistant, lift cover from front
bumper as shown (Figure 12).
If equipped: Remove hooks from underside.
Figure 12. Lift cover from front bummer.
Page 14 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
13. Fold cover upward, as previously completed at
rear of vehicle (Figure 13).
Figure 13. Fold cover upward.
Page 15 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
14. Allow cover to rest on roof of vehicle while folding
sides up (Figure 14).
Figure 14. Allow cover to rest on roof.
15. Remove shipping cover with the aid of an assistant.
Note:
To avoid the potential for surface damage, do not remove cover without the aid of an assistant.
16. Dispose of the cover (preferably by recycling, to allow material recovery). Do not reuse the cover.
Rapguard® removal and disposal, vehicle inspection, and residue removal
Vehicles are shipped with Rapguard. This self-adhering plastic product is applied in certain areas of the vehicle
and is designed to provide protection from all types of possible damages.
Note:
Rapgard must be removed from the vehicle no later than six months after application. See sticker (location on
vehicle body varies) for detailed information.
1. Ensure that the vehicle is at room temperature. The ideal body surface temperature for Rapgard removal is
60°F (15.5°C) to 80°F (26.6° C).
If body surface temperatures are below 60°F (15.5°C) or above 80°F (26.6° C), then removal procedure should
be performed indoors after surface temperatures have been allowed to stabilize within the given range.
Page 16 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Rinse the vehicle thoroughly with water to remove surface dirt or dust and to help stabilize body surface
temperatures.
3. Starting at the corners of each panel, carefully remove Rapgard from vehicle.
4. Dispose of Rapgard as normal plastic waste. If unsure about proper disposal procedures in your area, check
local regulations.
Vehicle inspection after Rapgard removal
Inspect painted surfaces either indoors under fluorescent lighting or outdoors under bright sunlight.
 If any scratches, dings, or dents are identified:
Important: If any defects (scratches, dings, dents and other types of body damage) on the exterior are
identified, contact your supervisor and arrange to repair defects immediately. Repairs must be completed prior
to delivery.
 If paint discoloration is identified:
After removal of Rapgard, some vehicles may exhibit temporary paint discoloration or paint swelling caused by
moisture trapped under the Rapgard. The discoloration looks like shaded or dark magic marker lines. This
swelling will disappear with exposure to the sun or heat lamps within 2 – 3 hours. Severe paint swelling may
require 2 – 3 days to recover.
Tip: Do not buff or refinish paint for this condition.
Remove paint discoloration with a heat gun using the following procedure:
a. Hold heat gun approximately 3 inches away from affected paint surfaces and apply heat using slow
oscillating motions until discoloration is gone.
b. If discoloration remains, wipe the heated area with isopropyl alcohol and repeat procedure to increase
surface drying.
c. If this process is not successful and discoloration remains, refer to TSB 2014055: 55 Paint spotting on top
surfaces.
After discoloration is removed, or if no discoloration was detected, inspect and remove any adhesive residue.
Rapgard adhesive residue removal
1. Remove light lines of adhesive residue with Perfect-It™ non-abrasive polishing products for light- or darkcolored vehicles.
2. Remove thick lines of adhesive residue with 3M™ Specialty Adhesive Remover.
Note:
The 3M™ Specialty Adhesive Remover is to be used solely for this purpose.
3M™ Perfect-It™ Foam Polishing Pad Glaze Swirl Mark Remover (for dark colored vehicles)
Part Number
05996
Container Size
32 oz.
Page 17 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Order from:
Audi Top Service Supplies & Touch Up Paint
eStore
3M™ Specialty Adhesive Remover
Part Number
38987
Container Size
15 oz.
Order from:
Audi Top Service Supplies & Touch Up Paint
eStore
Exterior body, wheels and tires
Body, cleaning
1. Wash and dry vehicle exterior.
Tip: Do not wash or dry vehicle in direct sunlight. Rapid water/soap solution evaporation may form
water spots on the paint surface.
Page 18 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Inspect interior floors and glass for water leaks.
3. Inspect paint surface, moldings, and glass.
Important: If any defects on the exterior have been identified (scratches, dings, dents, and other types of body
damage), contact your supervisor and arrange to repair defects immediately.
Audi Detailing Car Shampoo Concentrate
Part Number
122254
Container Size
5 Gallon
Order from:
Audi Top Service Supplies & Touch Up
Paint eStore
Wheels and tires, cleaning
1. Remove protective cover from wheels (if applicable).
2. Clean alloy wheels and tires. Alloy wheels can be cleaned with ease without damaging the finish.
3. Remove thick lines of adhesive residue with 3M™ Specialty Adhesive Remover.
Note:
The 3M™ Specialty Adhesive Remover is to be used solely for this purpose.
3M™ Specialty Adhesive Remover
Part Number
38987
Container Size
15 oz.
Page 19 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Order from:
Audi Top Service Supplies & Touch Up Paint
eStore
Exterior finish, applying wax
Wax each vehicle prior to delivery to the customer.
Finish can be significantly improved without the use of harsh polishing compounds and high speed buffing. Either
3M™ Premium Liquid Wax or 3M™ Perfect-It™ Show Car Paste Wax may be used to wax the vehicle.
 To wax with 3M™ Premium Liquid Wax:
a. Gently apply a thin, uniform film to the paint surface using a terry cloth wax applicator, terry cloth towel or a
3M™ 05738 Foam Polishing Pad.
b. Allow to dry to a hazy finish.
c. Remove residue and buff to a high gloss.
 To wax with 3MTM Perfect-It™ Show Car Paste Wax:
a. Apply wax to panel-sized area (door, fender, etc.) using a firm circular motion.
b. Allow wax to dry to a hazy finish.
c. Use 3M™ Microfiber Detail Cloth to polish the finish by hand.
3M™ Perfect-It™ Foam Polishing Pad
Part Number
05738
Container Size
1
Page 20 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Order from:
Audi Top Service Supplies &
Touch Up Paint eStore
3M™ Premium Liquid Wax
Part Number
06005
Container Size
32 oz.
Order from:
Audi Top Service Supplies & Touch Up
Paint eStore
3M™ Perfect-It™ Show Car Paste Wax
Part Number
39526
Container Size
10.5 oz.
Page 21 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Order from:
Audi Top Service Supplies & Touch
Up Paint eStore
3M™ Microfiber Detail Cloth:
Part Number
39016
Container Size
1
Order from:
Audi Top Service Supplies & Touch Up
Paint eStore
Paint finish, inspecting for swirl marks
Inspect vehicle paint finish for swirl marks.
 If swirl marks are not found, go to TSB 2020552: Exterior glass, cleaning.
 If swirl marks are found, contact your supervisor.
Exterior glass, cleaning
Follow these directions to address residue, a rough surface, a snakeskin appearance, or streaking on both the
front and rear windshields.
Note:
Page 22 of 26
© 2020 Audi of America, Inc.
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America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
This cleaning procedure is to be performed on both the front and rear windshields.
1.
Shake bottle of 3M™ Glass Polishing Compound to mix product evenly.
2.
Apply cleaner directly to outside of windshield on
both driver and passenger sides (Figure 16).
Figure 16. Cleaner applied to windshield.
3.
Using a clean, dry microfiber cloth (Such as 3M™
Microfiber Detail Cloth), vigorously clean
windshield with long, horizontal strokes (Figure
17).
Try to avoid applying product to window trim.
Figure 17. Cleaning windshield.
4.
Allow to dry until a fine film layer (haze) forms.
Tip: Drying time is based on ambient temperatures. Temperatures of 15°C or lower can extend
drying time.
5.
Use a garden hose to rinse the windshield. Also
rinse any product that was inadvertently applied
to the trim (Figure 18).
Figure 18. Rinse and wipe windshield.
Page 23 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
6.
With a clean, dry, microfiber detail cloth, dry and
buff glass to a clean shine (Figure 19).
Figure 19. Dry and buff windshield.
7.
With warm water, wet and ring out microfiber detail cloth. Wipe off any residue that made contact with trim
or rubber.
8.
Install permanent wiper blades or remove temporary wiper blades (as necessary).
3MTM Glass Polishing Compound
Part Number
60150
Container Size
1 Liter
Order from:
Audi Top Service Supplies & Touch Up Paint eStore
Engine compartment, cleaning
Wipe down engine compartment.
Tip: Do not use chemicals containing silicone.
Interior, cleaning
1. Clean all interior mirrors and glass (including sunroof if applicable).
Page 24 of 26
© 2020 Audi of America, Inc.
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America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Remove all trim protection, coverings, and decals.
3. Remove decals, stickers, and shipping labels.
Tip: Do not remove Air Bag Warning Triangle or Warning Labels.
4. Inspect all interior surfaces and compartments (including upholstery, sun visors, and headliner). Clean as
required (see below):
 On leather upholstery, see TSB 2004327: 74 Leather upholstery, cleaning tips.
5. Check for excessive grease on seat tracks and clean as necessary.
6. Vacuum carpet.
7. Check luggage compartment. Vacuum if necessary.
8. Check color match of front/rear floor mats.
9. Install mats, including locking clips/tabs if applicable.
10. Perform final inspection in daylight or under fluorescent light to ensure that the vehicle is free from visual
defects, and that it is completely clean.
11. Complete and sign the Detailers Inspection Checklist.
12. Place the completed checklist in the vehicle glove compartment.
13. Deliver the vehicle to the Sales Department.
Audi Detailing Carpet Cleaner
Part Number
123122
Container Size
16 oz.
Order from:
Audi Top Service Supplies & Touch Up Paint
eStore
Page 25 of 26
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional information
 3M™, Perfect-It™ and Scotch-Brite™ are registered trademarks of 3M™.
 Some 3M™ products are available in larger bulk quantities.
 3M™ products are available through 3M™ direct or the Audi Top Service Supplies & Touch Up Paint eStore.
Consult your parts department for ordering.
Warning:
Always read and follow manufacturer Cautions and Warnings regarding use of products listed in this Technical
Service Bulletin.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Required Parts and Tools
See body of this TSB for materials.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2014055, 55 Paint spotting on top surfaces.
 TSB 2020552, Exterior glass cleaning.
 TSB 2004327, 74 Leather upholstery, cleaning tips.
All parts and service references provided in this TSB (2009967) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
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© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.