A6420722047061_2

64 Faint images appear on the windshield
64 20 72 2047061/2 April 9, 2020. Supersedes Technical Service Bulletin Group 64 number 17-40 dated March 2,
2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2013 - 2021
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added MY 2020 and 2021)
1
03/02/2017
Initial publication
Customer states:
 At certain sunlight entry angles or with fog on the inside of the windshield faint images can be seen. The
images vary from production sticker afterimage or an image of the suction cups used to install the windshield
in production.
Technical Background
Residue from suction cups or labels can transfer
to the glass and, while not visible under normal
conditions, can be seen under certain lighting or
moisture conditions (Figure 1).
Figure 1. Faint images on the window.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
This residue can be removed using the cleaning cloth
(Figure 2) from the window seal set D 096 330
A2. Apply moderate pressure while cleaning.
Figure 2. Cleaning cloth from the D 096 330 A2
window seal set.
Note:
Only use the cleaning cloth. Do not use the applicator that is included in this kit for this purpose.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6414
Damage Code:
0030
Labor Operations:
Clean residue from inside of the glass
6414 9999
30 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2047061/2
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
D 096330A2
01
Window Seal Set
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual
See
ETKA/ELSA
Additional Information
All parts and service references provided in this TSB (2047061) are subject to change and/or removal.
©2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.