S1908000212

Service Bulletin Details

Public Details for: S1908000212

High beams are inop, shutter door on high beams open and then close in cold ambient temperatures. Dtc B1632-11 and B1636-11 set


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STAR ONLINE PUBLICATION
Case Number: S1908000212
Release Date:
3/17/2020
Symptom/Vehicle Issue: High Beams Are Inop, Shutter Door On High Beams Open
And Then Close In Cold Ambient Temperatures. DTC B1632-11 And B1636-11 Set
Discussion: The customer may complain that the high beams do not operate. This is
most prevalent in colder ambient temperatures, typically below 0°F. DTC B1632-11
and B1636-11 for the Left or Right “High Beam Control Circuit Short To Ground” will be
set in the BCM.
The BCM detects a short to ground due to the extra force and amperage that is
required to move the high beam shutter in lower ambient temperatures.
Repair: Replacement of the Headlights, BCM, or any other components will not
resolve the customer concern. A service resolution is currently being developed. 20112019 Model Year vehicles will require a jumper wiring kit. While 2020 Model Year
vehicles will be provided a BCM software update. Both of these resolution are
expected near the end of Q2 2020.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
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