DCT Dealer Best

DCT Brochure Dealer Best Practice
Date: May 15, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: DCT Brochure - 2015-2017 model year Sonata Eco vehicles, 2016-2017 model year Tucson vehicles, and 2016-2017 model
year Veloster vehicles equipped with a Dual Clutch Transmission
Description
An informational brochure about the Dual Clutch Transmission was sent to Class Members of 2015-2017 model year Sonata Eco
vehicles, 2016-2017 model year Tucson vehicles, and 2016-2017 model year Veloster vehicles equipped with a Dual Clutch
Transmission.
Class Members may be bringing in this brochure due to a note advising them to come in to the dealership for a “Free Software Upgrade”.
The majority of Class Members may have already had the software update performed. If a Class Member presents this brochure and
requests an update, follow the service procedures as outlined in this dealer best practices.
You can view a copy of the brochure in the Appendix section and/or get a copy of the brochure at HyundaiDealer.com under
Service>Campaign Central>Class Actions>Class Action –DCT.
Service Action
Reservation – Class Members are able to make an appointment with an authorized Hyundai Dealer for an
inspection of their class vehicle.
Readiness – For information on the DCT Class Action Settlement, please refer to the DCT Class Action Dealer Best
Practice found under Campaign Central on HyundaiDealer.com. You can also go to DCTSettlement.HyundaiUSA.com to
review the settlement.
Reception –Provide SRC or an alternative vehicle, as needed.
Repair – If a customer is experiencing a concern related to the DCT brochure, review the following based on the campaign
status of the vehicle.
1. Check the customers VIN number for any open campaigns
a. If vehicle has an open campaign:
• Inform the customer that their vehicle is eligible for a software update.
• Make an appointment to have the campaign completed
• Follow the applicable TSB to perform the update procedure and use corresponding OP code for
payment.
b. If all campaigns have been complete on the vehicle:
• Inform the customer that their vehicle has already been updated \ (on the campaign completion date)
with the latest software and there is no need to make an appointment to visit the dealer.
• Inform the customer to check the box on the brochure stating the software has been updated.
c. If the vehicle is not eligible for a campaign:
• Inform the customer that their vehicle has the latest software from the factory and there is no need to
make an appointment to visit the dealer.
• Inform the customer to check the box on the brochure stating the software has been updated.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Customer Support
Key Contact Information
Contact Information
Description
DCT Class Action Settlement
1‐866-944-7620
Customer questions or concerns related to the DCT
Class Action
DCT Class Action Settlement
Website
DCTSettlement.HyundaiUSA.com
Updated information related to the DCT Class Action
Hyundai Customer Care
Center (General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Appendix
DCT Brochure