2055036/3
Service Bulletin Details
Public Details for: 2055036/3
My bentley - connected services. Customer statement / workshop findings: complaints relating to my bentley connected services. Technical background: most queries and complaints regarding my bentley connected services can be resolved by
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Technical product information Topic Market area Brand Transaction No. Level Status Release date My Bentley - Connected services Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2055036/3 EH Released for publishing 02-Jul-2020 New customer code Object of complaint Complaint type Position information, navigation, communication, entertainment -> online services functionality Vehicle data Bentayga series Sales types Type 4V1* 4V1* 4V1* 4V1* 4V1* MY 2017 2018 2019 2020 2021 Brand Designation Engine code E * E * E * E * E * Gearbox code * * * * * Final drive code * * * * * New Continental GTC Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S4* 2019 E * * * 3S4* 2020 E * * * Mulsanne Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3Y2* 3Y2* 3Y2* 3Y2* 3Y6* 3Y6* 3Y6* 3Y6* 2017 2018 2019 2020 2017 2018 2019 2020 E E E E E E E E * * * * * * * * * * * * * * * * * * * * * * * * New Continental GT Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S3* 2018 E 3S3* 2019 E 3S3* 2020 E * * * * * * * * * New Flying Spur Sales types Type MY Brand Designation Engine code Gearbox code Final drive code ZG2* 2020 E * * * Documents Document name master.xml Technical product information My Bentley - Connected services Transaction No.: 2055036/3 Release date: 02-Jul-2020 Customer statement / workshop findings Complaints relating to My Bentley connected services. Technical background Most queries and complaints regarding My Bentley connected services can be resolved by contacting My Bentley Support rather than raising a DISS technical query. Production change Not applicable. Measure The first point of contact for any issues regarding My Bentley connected services must be as follows: My Bentley Support for retailers: Retailers should remain a main point of contact for customers regarding their use of My Bentley Connected Car. My Bentley Support is available to support both you and your customers. Retail support for My Bentley is provided by the Bentley Connected Car Contact Centre. BENTLEY CALL CENTRE Retailers can call the relevant number below for support with My Bentley: UK, EU, RUSSIA & CHINA: +44 ( 0) 203 100 9494 NORTH AMERICA: +1 307 203 1002 The contact centre can help retailers with any app registration or Connected Car technical support queries. These details are also available on Retailer Marketing News: https://retailer.bentley.co.uk//content/dmn/en/digital-enablers/my-bentley-connected-car.html#my-bentley-support My Bentley Support for customers: Customer support for the My Bentley app is provided by the Bentley Connected Car Contact Centre. MY BENTLEY CUSTOMER SUPPORT From UK/Europe, Tel: +44 ( 0) 1270 444 474 From North America, Tel: +1 800 353 7311 ( toll free) From China, Tel: 400 119 8880 The contact centre can help customers with any app registrations and technical support queries. These details are also available on the support website: https://support.bentleymotors.com/en/support-bentley.html If following advice from My Bentley Support there is a requirement for technical vehicle support then a DISS technical enquiry should be raised. Provide as much detail as possible regarding the customer complaint and any advice offered from My Bentley Support.