2048616/8
Service Bulletin Details
Public Details for: 2048616/8
Creaking noise from the front suspension when manoeuvring. Customer statement / workshop findings: creaking noise from the front suspension when manoeuvring technical background: verify that the customer complaint matches the sound fi
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Technical product information Topic Market area Brand Transaction No. Level Status Release date Creaking noise from the front suspension when manoeuvring Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2048616/8 EH Released for publishing 03-Jul-2020 New customer code Object of complaint Complaint type Position running gear -> shock absorber/suspension control -> jounce noise, vibration -> creak front New workshop code Object of complaint Complaint type Position running gear -> running gear, springs, shock absorbers -> axle member mount noise, vibration -> noise left running gear -> running gear, springs, shock absorbers -> axle member mount noise, vibration -> noise right Vehicle data Bentayga series Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 4V1* 4V1* 4V1* 4V1* 2017 2018 2019 2020 2021 E E E E E * * * * * Documents Document name master.xml creaklowersuspensionleverbush.docx kovomoanddiesel.docx lowersuspensionleverw12only.docx transmissionmountsfront.docx * * * * * * * * * * Technical product information Creaking noise from the front suspension when manoeuvring Transaction No.: 2048616/8 Release date: 03-Jul-2020 Customer statement / workshop findings Creaking noise from the front suspension when manoeuvring Technical background Verify that the customer complaint matches the sound file within the Bentley Hub – Reference TPI Transaction number 2048616/TIP: When listening to the sound file the noise can be heard from between 0 and 3 seconds The noise present in the sound file is caused by defective Lower suspension lever - Rear - Hydraulic mounts. In order to reproduce the noise this bush must be twisted, therefore the noise can appear in the following circumstances • When performing parking manoeuvers with the brake applied • When steering from lock to lock with the vehicle in motion and the brake applied • When the vehicle is moved with steering input over uneven surfaces (for e.g. a ramp or speed bump) If the customer complaint occurs in any of the above circumstances and the noise can be clearly assigned to the noise within the sound file – Refer to the instructions within the Measure section of this TPI Production change * Measure 1) Replace the right hand front and left hand front rearmost lower suspension lever inner hydraulic mounts - Refer to Repair manual Rep.Gr.40 front suspension, lower suspension lever bushes – to remove and fit NOTE: Should the remove and refit instructions not be visible within the Repair manual please refer to the attached documents, please ensure the correct document is followed as the remove and refit procedures for the front rearmost lower suspension levers removal is different depending on type of engine which is fitted NOTE: The lubricant quoted within the procedure should be sourced locally or use a suitable alternative of the same specification Figure 1 shows for example the left hand front rearmost lower suspension lever (A) the hydraulic mount which must be changed is located at (B) NOTE: Ensure the right and left hand side hydraulic mounts are replaced Within the Repair manual procedure there are single use items which must be replaced and not reused. Ensure that new replacements are available prior to starting this procedure – Refer to Elsa pro and ETKA parts catalogue Figure 1 Warranty accounting instructions Warranty type 110 or 910 Damage Service Number 40 20 Damage Code 00 20 Bentayga W12 Labour Operation Code 40 20 56 00 Time 590 TU Bentayga Kovomo V8 Labour Operation Code 40 20 56 20 Time 260 TU Bentayga Diesel Labour Operation Code 40 20 56 40 Time 270 TU Parts information Part number Description Quantity Refer to ETKA parts catalogue Hydraulic mounts 2 Lower front suspension lever (rear) bush - To replace General Information Bush — Lower suspension lever rear — To remove and fit – Removing and installing bonded rubber bush for guide link Special tools and workshop equipment required Thrust plate — VW 402 Press tool — VW 412 Removal sleeve Workshop press VAS 6654 Assembly lubricant -G 294 421 A1- Removal – – Remove rear lower suspension lever. Refer to "Lower suspension lever — Rear — To remove and fit".→ Rep.-Gr.40 Mark installation depth on bonded rubber bush using a waterproof felt-tip pen or similar. – Set up special tools as shown in illustration -1- Workshop press -VAS 6654 -2- Press tool guide -3- Suitable spacer -4- Press tool T40048/7 -5- Bonded rubber bush -6- Suspension arm -7- Separating device VAS 251413 Note Hold the suspension arm when pressing the bonded rubber bush in or out. – Press bonded rubber bush out of guide link. Installation Installation is the reverse of removal procedure, noting the following. – – Transfer marking for installation depth from old bonded rubber bush to new bush. Lightly lubricate new bush with assembly lubricant. Installation position of bonded rubber bush – Notch -1- should be parallel with guide link and should point inwards towards guide link. – Arrow -2- points inwards towards guide link. Fit bonded rubber bush into guide link using previous setup of – special tools. Press bonded rubber bush into guide link, taking care to keep – it straight. – Use marking made before removal -arrow- as a guide. – Check installation depth -a- of bonded rubber bush in guide link. Note l Dimension -a- = 23 mm – – Press bonded rubber bush in further if specification is not met. Refit rear lower suspension lever. Kovomo and Diesel Lower suspension lever - Rear - To remove and fit General Information The following procedure is for the LH lower rear lever. The procedure for the RH lever is the same except where stated. Special tools and workshop equipment required Ball joint puller -T10444- Vehicle tester 21 mm Ring insert -VAG 1332/7- Torque tightening values Unless otherwise shown, standard torque values apply. → Rep.-Gr.00 Single use items Within this procedure there are single use items which must be replaced and not reused. Ensure that new replacements are available prior to starting this procedure. Removal Set the car in "Jack" mode and position on a ramp. – Refer to "Raising and supporting the car". → Rep.Gr.99 Discharge the air from the air spring dampers. – Refer to "Air suspension system - To discharge and charge".→ Rep.-Gr.43 Caution Ensure the air is evacuated from the suspension strut prior to carrying out this procedure. The air is under high pressure and must only be discharged via the Vehicle tester. Once the air has been discharged from the air suspension struts, the car must NEVER be lowered and allowed to rest on its wheels and compressing the discharged air suspension struts. Failure to comply may result in internal damage of the air bellows leading to catastrophic failure of the air suspension strut. – Remove the foremost under sheet. Refer to "Front undersheets - To remove and fit". → Rep.-Gr.66 Remove the foremost transmission mount – assembly. Refer to "Automatic transmission mounts - Front - To remove and fit ". → Rep.-Gr.37 – Remove the fixings -arrows- (10 Nm) and detach the heatshield -2-. Note The LH side has an additional coolant pipe stay bracket -1-. Remove this fixing also where applicable -arrow(10 Nm). On the outer section of the lower lever and using 21 – mm Ring insert -VAG 1332/7-, release the nut arrow- (140 Nm) until it is flush with the end of the thread of the ball joint. – – – – Using Ball joint puller -T10444-, "break" the taper pin of the ball joint. Remove the Ball joint puller -T10444- , remove and DISCARD the nut -arrow-. Remove and DISCARD the fixings -2 and 3- (70 Nm + 180°. Manoeuvre the lower lever -1- out from the sub frame and wheel bearing housing. Installation Installation is the reverse of removal procedure, noting the following. Note The lower lever -1- MUST be fitted into the wheel bearing housing first. Secure the outer section of the lower lever -1- to the – wheel bearing housing with a NEW fixing -arrowbut do NOT yet torque tighten. Secure the inner section of the lower lever -1- to the – sub frame with NEW fixings -2 and 3- but do NOT yet torque tighten. Caution There is a requirement that any suspension component with bonded rubber bushes, all levers and the bearing housing MUST be set at standard ride height before tightening the fixings. Bonded rubber bushes can only be turned to a limited extent. The suspension mountings must therefore only be tightened when the suspension is in the unladen position or normal level. Failure to comply will result in the lever bushes undertaking excessive torsional twist, resulting in rupture and complete failure of the rubber inserts. The suspension must be set to a specific angle prior to torque tightening the fixings. Position the Hydraulic support stand ASE40611000000 or VAG 1383-A- beneath the – wheel bearing housing and jack until the suspension levers are at the correct ride height level. Refer to "Raising the wheel bearing housing To tighten bolts".→ Rep.-Gr.40 With the wheel bearing housing in the raised – position, torque tighten the fixing -3- to 70 Nm + 180 ° using a suitable "crow ring" spanner. – Remove the Hydraulic support -ASE40611000000 or VAG 1383-A-. Using 21 mm Ring insert -VAG 1332/7- , torque – tighten the nut -arrow- securing the ball joint on the outer section of the lower lever -1- to the wheel bearing housing to 140 Nm. – – Take the car out of "Jack" mode.→ Rep.-Gr.99 Charge the air suspension. Refer to "Air suspension system - To discharge and charge".→ Rep.-Gr.43 Lower suspension lever (W12) - Rear - To remove and fit General Information The following procedure is for the LH lower rear lever. The procedure for the RH lever is the same except where stated. Access is only possible after the removal of the front subframe. Special tools and workshop equipment required Ball joint puller -T10444- Vehicle tester 21 mm Ring insert -VAG 1332/7- Torque tightening values Unless otherwise shown, standard torque values apply. → Rep.-Gr.00 Single use items Within this procedure there are single use items which must be replaced and not reused. Ensure that new replacements are available prior to starting this procedure. Removal – Remove the front subframe. Refer to "Front subframe - To remove and fit". → Rep.-Gr.40 – Remove the two fixings -arrows- and the heatshield -1-. On the outer section of the lower lever and using 21 – mm Ring insert -VAG 1332/7-, release the nut arrow- (140 Nm) until it is flush with the end of the thread of the ball joint. – – Using Ball joint puller -T10444-, "break" the taper pin of the ball joint. Remove the Ball joint puller -T10444- , remove and DISCARD the nut -arrow-. – – Remove and DISCARD the fixings -2 and 3- (70 Nm + 180°. Manoeuvre the lower lever -1- out from the sub frame. Installation Installation is the reverse of removal procedure, noting the following. Secure the outer section of the lower lever -1- to the – wheel bearing housing with a NEW fixing -arrowbut do NOT yet torque tighten. Secure the inner section of the lower lever -1- to the – sub frame with NEW fixings -2 and 3- but do NOT yet torque tighten. Caution There is a requirement that any suspension component with bonded rubber bushes, all levers and the bearing housing MUST be set at standard ride height before tightening the fixings. Bonded rubber bushes can only be turned to a limited extent. The suspension mountings must therefore only be tightened when the suspension is in the unladen position or normal level. Failure to comply will result in the lever bushes undertaking excessive torsional twist, resulting in rupture and complete failure of the rubber inserts. The suspension must be set to a specific angle prior to torque tightening the fixings and after the subframe has been refitted. – Refit the front subframe. Refer to "Front subframe To remove and fit". → Rep.-Gr.40 Position the Hydraulic support stand ASE40611000000 or VAG 1383-A- beneath the – wheel bearing housing and jack until the suspension levers are at the correct ride height level. Refer to "Raising the wheel bearing housing To tighten bolts".→ Rep.-Gr.40 With the wheel bearing housing in the raised – position, torque tighten the inner fixings -2 and 3- to 70 Nm + 180°. – Remove the Hydraulic support -ASE40611000000 or VAG 1383-A-. Using 21 mm Ring insert -VAG 1332/7- , torque – tighten the nut -arrow- securing the ball joint on the outer section of the lower lever -1- to the wheel bearing housing to 140 Nm. – – Take the car out of "Jack" mode.→ Rep.-Gr.99 Charge the air suspension. Refer to "Air suspension system - To discharge and charge".→ Rep.-Gr.43 Automatic transmission mounts - Front - To remove and fit General Information This procedure is for removing the front transmission mounts Gearbox mounting valve 1 -N262- and Gearbox mounting valve 2 -N263-. The procedure for the LH side is different to the RH side. Refer to the appropriate section below. Special tools and workshop equipment required None Torque tightening values Unless otherwise shown, standard torque values apply.→ Rep.-Gr.00 Single use items Within this procedure there are single use items which must be replaced and not reused. Ensure that new replacements are available prior to starting this procedure. Removal — LH side – Remove the front road wheels. Refer to "Road wheel - To remove and fit".→ Rep.-Gr.44 – Remove the front undersheets -2 & 3-. Remove the front subframe brace. Refer to – "Brace front subframe - To remove and fit". → Rep.-Gr.40 – – Disconnect the electrical connection -arrow- to the transmission mount assembly. Remove the three fixings -1- (10 Nm) and the upper heatshield -2-. Carefully bend the lower heatshield -1- downwards – and remove the three fixings -2- (10 Nm) and the heatshield -3- from the mounting bracket. – – Detach the coolant hose at the clipping point arrow-. Remove the M12 "Multispline" fixing -arrow- (55 Nm) from the mount. Remove the three fixings -arrows- (20 Nm) and – detach the inner transmission mount bracket -1and remove from the vehicle. Caution Prior to removing ANY of the fixings -arrows-, mark the position of the transmission mounting bracket -1against the automatic transmission housing in order to retain the correct height settings of the bracket -1. Failure to do so will result in premature mount failure! Carefully bend the heatshield -1- back into the – upright position and remove the outermost mount fixing -2- (55 Nm). – Manoeuvre the mount and outer bracket assembly out from the vehicle. Replacement of the transmission mount – Using a soft-faced mallet, carefully tap the lower bracket -1- from the transmission mount -2-. Installation – LH side Installation is the reverse of removal procedure, noting the following. Caution When refitting the transmission mounting bracket -1, the mounting bracket MUST be positioned to the corresponding markings previously made prior to tightening the fixings -arrows-. – Refit all previously removed components. – Torque tighten all remaining fixings.→ Rep.-Gr.00 Removal — RH side Remove the front road wheels. Refer to – "Road wheel - To remove and fit". → Rep.-Gr.44 – Remove the front undersheets -2 & 3-. Remove the front subframe brace. Refer to – "Brace front subframe - To remove and fit".→ Rep.-Gr.40 For vehicles equipped with "EAWS", remove the – two fixings -arrows- (10 Nm), detach the 48 volt steering connector block -1- from the body and move to one side. – Remove the three fixings -arrows- (10 Nm) and the upper heatshield -1-. – Remove the fixing -1- from lower steering coupling (20 + 90). Detach the steering column -2- – from the rack -3- and push upwards to gain access to the transmission mount fixings. Detach the electrical connection arrow- to the transmission mount. Caution Prior to removing ANY of the fixings -arrows-, mark the position of the transmission mounting bracket -1- against the automatic transmission housing in order to retain the correct height settings of the bracket -1-. Failure to do so will result in premature mount failure! From the underside of the vehicle, remove the – rearmost fixing -arrow- (20 Nm) from the transmission mount -1-. – – – Remove the two fixings -1- (20 Nm) securing the transmission mount -2-. Remove the outer fixing -3- (55 Nm) securing the transmission mount -2- to the body. Carefully manoeuvre the transmission mount assembly out from beneath vehicle. Note Access is tight. Replacement of the transmission mount – Remove the three fixings -arrows- (10 Nm) and the heatshield -1-. – – Remove the "Multispline" fixing -arrow- (55 Nm) and detach the top bracket. Using a soft-faced mallet, carefully tap the lower bracket from the transmission mount. Installation – RH side Installation is the reverse of removal procedure, noting the following. Caution When refitting the transmission mounting bracket, the mounting bracket MUST be positioned to the corresponding markings previously made prior to tightening the fixings -arrows-. – Refit all previously removed components. – Torque tighten all remaining fixings.→ Rep.-Gr.00