2057981/2
Service Bulletin Details
Public Details for: 2057981/2
Slow front window motor operation. Customer statement/workshop findings: slow operation of the left and/or right hand front window lift motor technical background: refer to the checks within the measure section before replacing a front
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Technical product information Topic Market area Brand Transaction No. Level Status Release date Slow front window motor operation Bentley: worldwide (2WBE),Hongkong-Macau (5HK) Bentley 2057981/2 EH Released for publishing 03-Jul-2020 New customer code Object of complaint Complaint type Position body fixtures and fittings -> glazing, window lifters -> side window component / consumables -> wrong front left body fixtures and fittings -> glazing, window lifters -> side window component / consumables -> wrong front right Vehicle data Bentayga series Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 4V1* 4V1* 4V1* 4V1* 2017 2018 2019 2020 2021 E E E E E Documents Document name master.xml * * * * * * * * * * * * * * * Technical product information Slow front window motor operation Transaction No.: 2057981/2 Release date: 03-Jul-2020 Customer statement / workshop findings Slow operation of the left and/or right hand front window lift motor Technical background Refer to the checks within the Measure section before replacing a front window lift motor The checks within the Measure section are imperative as some motors which have been returned to Bentley Motors exhibit no fau lts, therefore the issue may not be the motor. Production change Not applicable Measure If the operation appears slow compared to the opposing window please check/confirm the following prior to replacing any motors: • Conduct a battery test – Rep.Gr 27 – Conduct any recommended next steps and retest the operation of the affected front window(s) • Check and confirm the window channels are free of dirt and/or debris • Check and confirm correct window seal fitment • Check and confirm the window channels are adjusted correctly • Check and confirm security of the window channels and motor • Check and confirm the window mechanism is operating smoothly • If all previous checks prove there are no other issues, consider fitting a known good window lift motor and retest, should the motor be proven to be at fault it should be replaced – Refer to Repair Gr 64 NOTE: A groundless replacement of a front window lift motor under warranty could be redebited in the event that no fault is found with any returned front window lift motor(s)