20R001 Toytoa Cu

●●PROTECTED 関係者外秘
INTEROFFICE MEMORANDUM
Original Publication Date: July 15, 2020
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Gary Ross
Vice-President, Product Quality and Service Support
SAFETY RECALL RENOTIFICATION
CUSTOMER RENOTIFICATION CAMPAIGN 20R001
Toyota plans to conduct Safety Recall follow-up notifications to owners whose vehicles have not yet had the
following Safety Recall repairs completed. Please note the following information for Regional and PD associates.
Campaigns Covered in the Renotification
Campaign
Model and Model Year
Approximate
Renotification
UIO
Approximate
Renotification
PR UIO
Renotification Schedule
F0S
2009-2012 RAV4
2012-2014 RAV4 EV
85,000
50
Mid July 2020
J0U
2011-2016 Scion tC
2008-2015 Scion xB
50,000
1,000
Late July 2020
K0F
2015-2017 Yaris
28,000
5,000
Late July 2020
J05
2008-2019 Landcruiser
19,000
100
Early July 2020-Late September
2020
Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification(s) will begin in late July 2020. Owner notifications will be mailed over a
period of several weeks consistent with parts availability.
Customer Handling and Dealership Follow-Up
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to complete this
Safety Recall. A word track has been provided in the dealer letter for this purpose. To assure a consistent and
accurate description of the campaign is communicated to the customer, dealership associates are requested to refer
to the specific campaign Q&A (available in TIS) to answer any specific customer questions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Owner Renotification of Non-Completed Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC
© 2020 Toyota Motor Sales, USA