20R001 Toyota Cu

Toyota Motor Sales, USA,
Inc. 6565 Headquarters
Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: July 15, 2020
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL
RENOTIFICATION
Safety Recall completion is an important part of our commitment to customer satisfaction of Toyota products. Toyota
will be conducting follow-up notifications to remind owners whose vehicles have not yet had Safety Recall repairs
completed in the campaign(s) listed below.
We request your assistance in completing the applicable campaign repairs as owners receive follow-up notifications
and contact your dealership. Please note the follow-up activity may cause an increase in owner appointments.
Toyota plans to conduct these follow-up activities in the months to come. Please take this into consideration when
analyzing your manpower requirements.
Campaigns Covered in the Renotification:
Approximate
Renotificatio
n UIO
Approximate
Renotificatio
n PR UIO
Renotification Schedule
2009-2012 RAV4
2012-2014 RAV4 EV
85,000
50
Mid July 2020
J0U
2011-2016 Scion tC
2008-2015 Scion xB
50,000
1,00
0
Late July 2020
K0F
2015-2017 Yaris
28,000
5,00
0
Late July 2020
J05
2008-2019 Landcruiser
19,000
100
Late July – Late
September 2020
Campaig
n
Model and Model Year
F0S
Follow-Up Owner Notification Date
The Campaign Follow-Up Owner Notification(s) will begin in late July 2020. Owner notifications will be mailed over a
period of several weeks consistent with parts availability.
© 2020 Toyota Motor Sales, USA
Dealer Inventory Procedures
Pre-Owned Vehicles in Dealer Inventory
To ensure customer satisfaction, Toyota requests that dealers complete Safety Recalls on any used vehicles
currently in dealer inventory prior to customer delivery. However, if the campaign cannot be completed (for example,
due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the
vehicle is involved in a Safety Recall.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer
information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ for that
campaign, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to [email protected]. In the subject
line of the email state, “Disclosure Form “F0S, J05, J0U and K0F,” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory
Summary available in Dealer Daily (https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take up to 4
hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a
TCUV until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been
completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a
Safety Recall unless the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Technical Instructions
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls on the vehicle during the
time of appointment.
Parts Ordering
The applicable parts ordering information can be found in the Dealer Letter and Technical Instructions of the specific
campaign. As a general practice, please utilize the following guidelines to determine your parts order for this
renotification activity:
• Check current stock levels.
• Subsequent orders should be based on customer appointments.
• Replenishment orders of parts should be based on a "sell one, buy one" basis.
© 2020 Toyota Motor Sales, USA
Customer Handling and Dealership Follow-Up
Please consider this follow-up notice a great opportunity to focus on assuring customers that their safety remains a
top priority at Toyota. Customers who receive a Safety Recall Follow-Up Notice may contact your dealership with
questions regarding the notice and/or remedy. Please ensure that all customer contact personnel are aware of this
Safety Recall and know how to accurately answer a customer’s questions or how to direct the customer to someone
that can. Please welcome them to your dealership and answer any questions that they may have.
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to complete this
Safety Recall. The following word track has been provided for this purpose. To assure a consistent and accurate
description of the Safety Recall is communicated to the customer, dealership associates are requested to refer to
the specific Safety Recall Q&A (available in TIS) to answer any specific customer questions.
Hello [Mr./Ms.]
_ [Customer Name],
Our dealership
[Dealership Name] is following up with you regarding Safety Recall
Safety Recall No. which involves
_ Safety Recall Title. Our records indicate that your
vehicle falls within the parameters of this Safety Recall. As a customer convenience, I would like to
answer any questions that you may have. [Answer any questions using the Safety Recall Q&A for the
applicable recall]
May I schedule an appointment for your vehicle to complete this [Important Safety Recall]?
What date and time will be convenient for you to bring your vehicle into our service department which
is located at [dealership address]. If you have any further questions or concerns, please contact me
at
[contact name and telephone no.]
NOTE: Additional guidelines regarding dealership follow-up for non-completed recalls and other campaigns can be
found in Warranty Policy 5.21.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by- step
procedures required to implement this Owner Renotification of Non-Completed Safety Recall.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A.
© 2020 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, USA,
Inc. 6565 Headquarters
Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for new vehicles in dealership inventory and TCUV units.
This vehicle is involved in a Safety Recall. At this time, remedy parts are not available and the remedy has NOT been
performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to have the remedy
performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
VIN
Campaign Code
Model
Model Year
Customer Information
Customer Name
Customer Email
Customer Address
Home Phone #
Mobile Phone #
Date
Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address
Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2020 Toyota Motor Sales, USA
© 2019 Toyota Motor Sales, USA – Version 3a