ICI20-022R

ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Detroit Diesel Distributors – U.S. and Canada
REF #:
ICI20-022R
Effective:
08/11/2020
Release:
08/0112020
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
SUBJECT: Dealer Travel for Campaign Performance
This letter is to announce a reimbursement available to dealers for travel to a customer’s location to
perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers
and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
Beginning with repair dates of 08/03/2020 and later, travel expenses may be included on recall and
field service claims. Guidelines:
•
For actual travel expenses within the location’s AOR,
•
Expenses are subject to audit and charge back for travel outside the AOR,
•
For repairs that may be done away from the dealership only
(repairs that must be done physically at the dealership are not eligible for travel reimbursement),
•
Claim as two items in the “Other Charges” section of the claim as:
1) “Road Call” with the mileage and the description of “Campaign road call” and
2) “Labor” with any hours claimed and the description of “Campaign road call.”
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
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