09-030-20-3740

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA
CONNECT INFOTAINMENT SYSTEM (6TH GENERATION)
Bulletin No.: 09-030/20
Last Issued: 09/15/2020
BULLETIN NOTES
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a
copy of this bulletin.
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previously Issued TSBs:
Date(s) Issued
09-022/19
12/19/19 and 06/06/19
09-010/18
12/05/18, 06/06/18 and 03/19/18
09-017/17
08/23/17, 07/12/17, 06/05/17 and 05/16/17
09-024/16
11/16/16, 07/05/16, 05/03/16 and 04/19/16
09-022/15
08/10/15, 06/02/15, 06/10/15 and 07/01/15
09-006/14
01/24/14, 03/25/14, 03/28/14, 04/23/14, 05/01/14, 06/05/14 and 09/16/14
09-034/13 (MSP41)
12/4/13
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3 2016-2020Mazda6 2016-2020 MX-5
2016-2020 CX-5
2016-2020 CX-3
2016-2020 CX-9
DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software
update (Version 70.00.367 or later).
NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed
from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce
driver distraction. Please explain this to the customer before updating the software. If the customer
agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before
performing the update.
Page 1 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
Last Issued: 09/15/2020
NOTE: If the customer has customized MAZDA CONNECT with something like a different background
using unauthorized software, make sure they know the following information before updating MAZDA
CONNECT to avoid any issues later on.
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Updating MAZDA CONNECT to the latest version will erase any customization created by
unauthorized software.
Unauthorized customization software will not work on the latest version of MAZDA CONNECT
software.
The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version.
Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the
possibility of unexpected problems. Any issues related to this will not be covered under Mazda
warranty policy.
The system performance has been improved as follows:
(From V70.00.367 and later)
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[Except English] The translation of the message for the back camera is not correct.
The Maintenance notification function (except when using Flexible setting) may stop counting after
replacing the instrument cluster. It resumes counting after a factory reset operation.
The speed limit for the other direction may appear in the navigation screen. To correct, the map
version must be 18Q4 or later in addition to a CMU update.
A phone number (including pause symbols) registered as a favorite may not be dialed and the
“Loading” message continues.
The "Display Off" function does not work if activated while a road name etc. is displayed at the top
of the screen.
The information (artist, title, album etc.) for a track on a USB audio device may not appear.
[Ver. 70.00.110 or later] Certain USB audio devices (SONY NW-A45 and NW-A35 etc.) may not be
recognized.
Certain Android smartphones (HUAWEI P20, P30 Pro and Mate 20 Pro etc.) may not work as a
USB audio device.
Country information (such as alcohol limit etc.) in the navigation screen may not be correct. To
correct, the country information has been removed in the latest version.
The information (artist, title, album etc.) for an ogg format file in a USB audio device does not
appear correctly.
The play list may not work for a USB audio device with Android 9 or later OS.
SiriusXM radio does not work properly. (SiriusXM cannot be selected; only certain channels appear
in the list; the sound turns off and/or the center display shows an error message such as “Check
SiriusXM Tuner” or “Unable to Connect to SiriusXM Radio”.
The play list may not work for certain USB audio devices (HUAWEI P20 Pro with Android OS 8.1
etc.) when used as a USB audio device.
The CMU may reboot when playing a CD/DVD.
The CMU may reboot while driving.
Page 2 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
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Last Issued: 09/15/2020
Changes for sound setting (Bass, Treble, Fade, Balance) may not be kept after going into sleep
mode.
[With Traffic Sign Recognition System (TSR)] While in ACC-ON mode, improper setting items
(Speeding, Speed Limit) appear in the navigation setting.
While playing tracks from a USB memory, artist and album names may appear as “unknown”.
While playing tracks from a USB memory, certain mp3 file will not start showing “Loading”
message.
Some of the favorite destinations appear duplicated and may not allow editing or deleting.
Right after starting the engine when trying to see the 360° view monitor screen, the black screen
may continue for 20 seconds.
When the transmission is shifted into Reverse, the rear view does not appear.
(From V70.00.352 and later)
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[Mazda6 (US 2018-2019MY) (Mexico 2019-2020MY)] The center display turns to a black screen
due to the back light of the display turning off. (Further improved)
[Mazda6 (US 2018-2020MY)], [CX5 (US 2019-2020MY)], [CX9 (US 2019-2020MY)], [MX-5 (US
2019-2020MY) starting with JM1ND******308517 (built after Apr. 11, 2019)] When listening to
SiriusXM radio, the sound turns off and the audio source changes to one of the others by itself, and
the center display shows an error message such as “Sirius Channel Unavailable” or “Unable to
Connect to SiriusXM Radio”.
(From V70.00.335 and later)
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In the CMU update package, the latest Gracenote® database has been included.
The System Update screen menu shows “Update package” instead of “Reinstallation Package”.
The Fail-Safe Package” has been removed.
The brand icon on CarPlay screen has been updated.
Font and location of texts like i-stop, i-ELOOP and average data on Fuel Economy Monitor screen
have been improved.
When using SiriusXM Travel Link, block letters of direction are greyed out on the Fuel Prices and
Parking screens.
On the Home screen, white stains appear in the status bar.
[MX-5 RF] When talking on BT hands-free, the person on the other end hears strange voices (like
an echo).
[Mazda6 (US 2018-2019MY) (Mexico 2019-2020MY)] Center display turns to a black screen
because the back light of the display turns off.
In LAS and LDWS setting menu, “Rumble” appears as “Rumbl.”.
The Display OFF setting is not kept when the ignition is turned off and on before the CMU goes into
sleep mode.
When using SiriusXM Travel Link, the subscription status for each service should appear
(subscription Information screen has been added).
When using SiriusXM Travel Link, the business hours should appear for parking lots (business
hours screen has been added).
Page 3 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
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Last Issued: 09/15/2020
If a “subscription suspended” event occurs when listening to Sirius XM, an incorrect dialog screen
appears instead of changing the channel to Ch 1.
When radio is selected for audio source and a hands free call is finished, the radio sounds for a
very short period of time even when it is muted.
After engine start, trhe screen freezes at the loading status.
If the gear is shifted to reverse to display the rearview monitor while loading data from a USB
device (when USB is selected for audio source), the screen changes to the Home screen instead of
the USB audio screen when shifting to drive or a forward gear.
When an artist is selected using voice command for USB audio, the wrong artist’s album may be
selected.
After parking, the current location on the navigation screen may not move until turning the ignition
off and on.
[Android Auto used at the south latitude or the west longitude (CarPlay is not applicable)] When
ACC is on or engine is running in a location where the GPS signal is unavailable, a wrong current
location (Ex. China) appears on applications such as navigation, weather forecast etc. When the
GPS signal becomes available, cthe orrect current location appears.
(From V70.00.100 and later)
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Even if the vehicle is not equipped with SiriusXM, it appears in the source list.
When playing audio files on a USB memory device, it may take a long time to start playing.
When playing certain BT audio devices, “Unknown” is displayed for track, artist and album names.
During a call, another call will not be displayed on the screen if it comes in within 30 seconds of the
start of the current call.
On certain vehicles equipped with a Multi-Information Display (MID) in the speedometer, inactive
customization item ”Sync Average and Trip A” is not grayed out and looks active.
When using certain mobile devices, the sender name for a SMS message appears differently (i.e.,
first and last names appear in reverse order)from the contact list (phonebook).
When playing music with a play list on a USB memory device, the play list does not appear if the
play list consists of more than 50 tracks and includes a title longer than 128 characters.
When pressing the volume knob to mute, an audio source will not pause. With the improved
software, CD, USB memory device or BT audio will now pause.
When returning to the Fuel Economy Monitor, it does not remember the previously displayed page,
Control Status or Fuel Consumption.
When playing audio using an Android device via USB connection, it suddenly skips to another
track.
When playing audio files on a USB memory device, it stops playing and will not go to the next track.
When playing mp4 audio files in an Android device via USB connection, they are not displayed nor
played. With the improved software, mp4 audio files can be displayed and played, but mp4 video
files are still not applicable.
When playing a play list for mp4 audio files on a USB memory device, they are not displayed nor
played.
Play list shuffle play for a USB memory device will not resume correctly and repeats playing the first
track several times.
Page 4 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
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Last Issued: 09/15/2020
In the Fuel Economy Monitor, Average Fuel Economy History shows data in wrong order.
When receiving another call during a call via BT hands-free, selecting “Hold + Answer” results in a
black screen. The call is still active but the screen will not recover until turning the ignition switch to
off.
After using voice recognition on an iPhone via BT connection, the center display continues showing
own phone number and will not return to the previous screen.
While driving, the screen freezes and reboots or continues rebooting.
[Canada] If there is a failure to reset the oil maintenance monitor using the trip meter switch on the
instrument cluster after the oil maintenance monitor reset operation on the center display, the
following can happen.
 The wrench mark (Oil Change Due message) will not clear using the reset menu.
 The wrench mark (Oil Change Due message) will be displayed even if it is before the oil
change due time.
Shuffle play for a USB memory device will not play all tracks.
Album art may not appear correctly.
A play list on a USB memory device will not show all of the tracks if the data with an invalid file path
in it exceeds 100 tracks.
When playing audio files on a USB memory device, it plays the same track twice with a slight delay
in between.
The home screen is shown and will not move to another screen.
After updating the CMU, the contact list (phonebook) and the call history for an iPhone will not
appear.
A BT connected iPhone shows the pop up screen prompting download of the “Navibridge”
application.
(From 59.00.546)
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Rear view monitor brightness settings have been disabled for compliance requirement.
(From 59.00.545)
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[Only vehicles with V59.00.544, except 2017-2018 Mazda3 (Mexico built)] When using Driving
Position Memory, a beep sound may not be heard when the driving position adjustment is
completed. Display settings for navigation guidance on Active Driving Display may not be kept for
the seat position memory.
(From 59.00.544)
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When playing a BT audio device, album art is now available when it is found in the Gracenote®
database in the CMU.
Speed limit is displayed on the navigation screen.
Android 8.0 device is not recognized via USB connection.
[Only vehicles without Active Driving Display] Traffic Sign Recognition System (TSR) does not keep
the alert threshold setting value when performing Factory Reset.
Wrong caller name is displayed for incoming calls.
Page 5 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
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Last Issued: 09/15/2020
Fuel Economy Monitor may display wrong unit and/or draw bars multiple times instead of once a
minute.
Cell phone screen flickers when connected via USB.
Traffic Sign Recognition System (TSR) does not alert at the the correct speed limit alert setting. It
may alert at +6 mile for +10 mile setting.
[Version 59.00.540 only] House number not found error pop-up displayed when trying to enter a
new address.
(From 59.00.540)
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When Pandora® is connecting to the vehicle, the screen color and the logo have been changed.
Warning Guidance “i-ELOOP Charging” in the center display has been removed.
i-Pod nano 5th gen will not play.
[Only vehicles equipped with the Forward Sensing Camera] Warning Guidance message to clear
foggy windshiled is shown even if it is not foggy. (The message has been changed.)
Fuel Economy Monitor may draw bars twice a minute instead of once a minute.
[Canada and Mexico] Some vehicles in Fixed engine oil maintenance mode may experience that
the remaining mileage does not decrease.
[USA] Some vehicles in Flexible engine oil maintenance mode may experience that the remaining
mileage returns to 620 miles (1000 km) from less than 620 miles (1000 km).
[CX-9 with Active Driving Display] Speed limit display in the MAZDA CONNECT screen has been
disabled.
The setting tab works as if the ignition is in ACC instead of ON.
(From 59.00.502)
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USB Auto run vulnerability described in Forbes article.
System stability and response of the CMU.
- Minimize unexpected reboots and blank or frozen screens.
- Faster start up.
- Faster operational response.
Connectivity and stability for BT devices.
- Improved stability of connection.
- Reduced connection error with internet radio applications.
Stability for USB audio device.
- Faster response when hundreds of songs are being read out of USB audio devices.
Connection stability and functionality with iPhone.
- Device name can be displayed not only via BT connection but also via USB connection.
- Improved stability when iPhone is connected via both BT and USB.
(From 59.00.441)
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With ignition ON, “SCBS Unavailable” or “LDWS Unavailable” message may be displayed due to
false error detection by CMU, but the systems actually do work. No DTC is stored in memory and
Page 6 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
Last Issued: 09/15/2020
no message appears in the multi-information display. (2014-2015 Mazda3 equipped with SCBS,
LDWS and CMU version 59.00.441/443/445)
(From 59.00.330)
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DTC U0100:00 [CONNECTIVITY MASTER UNIT] (communication error with PCM) is stored.
Warning guidances displayed both for LDWS and HBC (CX-3 with LDWS / without HBC only).
Improper OFF selection in the Setting Interval menu under Oil Change (CX-9 only).
Resetting with “Fixed” data will not reset “Flexible” data. (CX-9 only).
(From 55.00.760)
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Navigation or other screens freeze or reboot.
Issues with Pandora Radio.
USB device fails to start playing, resume or display music information. BT audio device fails when
starting to play, resume or connect.
Paired BT device will not connect. Removing the paired BT device from the vehicle (but not the
vehicle from the phone) results in an endless “Deleting” message.
(From previous)
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Some street names in Canada are not displayed.
Navigation does not allow to set certain cities as destination.
Navigation does not announce voice guidance for street names.
Navigation turns to a black screen, but the menu bar remains.
Turn -by-turn navigation guidance does not display on the active driving display (for vehicles with
55.00.750).
Every time the navigation is turned on, the vehicle position starts from the location (dealer) where
the CMU was updated from version 55.00.650 to 55.00.750.
Navigation or other screen turn black, freeze or reboot.
System does not recognize USB/SD card.
Some menu of music source selection is grayed out.
When using the call button on the cell phone to make a call, the call sound is short.
Favorites disappear.
Vehicle current position is not accurate enough.
Rear view monitor does not show up on screen.
Text information of HD radio is not displayed when switching music source.
When asking for current location with voice command “Where am I?”, the system responds with
“Your location is comma.”
Contact information cannot be loaded correctly from phones other than iPhone.
NOTE: Mazda is working to make further improvements to the Mazda Connect Infotainment System
software, and may issue future software updates to improve system operation and performance. Software
version updates can be found on MGSS under IDS/Infotainment.
Page 7 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc
Bulletin No.: 09-030/20
Last Issued: 09/15/2020
Customers having any of these concerns should have their vehicle repaired using the following repair
procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Update MAZDA CONNECT with software version 70.00.367 or later using the MAZDA CONNECT
Update Instructions on MGSS.
CAUTION: More than one software version can be placed on a memory stick, but Mazda recommends
placing only one version on a memory stick to avoid updating the system with the wrong version.
3. Verify repair.
WARRANTY INFORMATION
NOTE:
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If SSP98 is OPEN, submit the claim using SSP98 warranty information.
If SSP98 is CLOSED, submit the claim using this TSB warranty information.
If vehicle is NOT SUBJECT to SSP98, submit the claim using this TSB warranty information.
This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
For Mazda3, check the SSP98 status first.
Warranty Type
A
Symptom Code
62
Damage Code
9W
Part Number Main Cause
5555-RP-CMU
Quantity
0
Operation Number / Labor Hours:
XX703FFX / 0.3 Hrs.
TSB can be performed by D329 Mazda Certified Lube Technicians:
Yes
Page 8 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
09/23/2020 3:35 PM tlawrenc