20PBE

20PBE Watson Chalin Axle Pivot Bolts
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Federal Recall Information
20PBE
Supplier
Watson and Chalin
Description
Watson Chalin Lift Axle Pivot Bolts - NHTSA: 20V506 / TC: 2020-399
Release Date
9/16/2020
Introduction
Peterbilt has decided that a condition could exist in certain model 348, 365, 367, 389, 520, and 567 vehicles built between
11/19/2019 and 4/09/2020. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower rear pivot bolts that are not
long enough to sufficiently engage the locking feature of the corresponding nuts. In some cases, this condition may cause a loss of
clamp load of the pivot joint (arm to axle). Extended use of the lift axle in this condition can result in foreign object debris on the
roadway, increasing the risk of a crash and/or injury.
Resolution
Safety Recall
Service all affected chassis that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for “Complete” or "In Process" next to the “20PBE”
campaign code prior to performing this repair.
3. Follow the procedures below to inspect the lower rear pivot bolt and replace with longer bolts if necessary.
It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been
corrected.
Warranty
There is no time or mileage limit for this recall. Peterbilt will pay for parts at dealer net plus applicable mark up and labor:
1.0 hour to inspect the thread engagement of the Pivot Bolts.
This labor is for inspection only. It is not applicable for trucks that require Pivot Bolt replacement.
1.5 hours to inspect the thread engagement of the Pivot Bolts and replace with the hardware kit that includes longer bolts.
File a long form claim.
For Field...
Enter...
Failure Location
016-014-000
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20PBE Watson Chalin Axle Pivot Bolts
Failure Type
705
Claim Type
C
Campaign
Number
20PBE
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016-358
Labor
1.0 hour to inspect both lift axle
pivot bolts for thread
engagement.
016-359
0.5 hours to replace both lift axle
pivot bolts using the hardware
kit.
Take off parts disposition: Destroy parts 30 days after the claim has been paid.
Parts
Parts are available from PACCAR Parts through DSP.
Place DSP orders for this campaign on an individual PO for freight pre-paid. Freight cannot be submitted in your warranty claim.
Quantity
Part Number
SRK2065WAR-001
1
Description
Hardware kit – Bolts, Washers,
Locknuts required for both sides of
the lift axle.
Procedure
1. Review the attached Pivot Bolt Inspection Procedure.
2. If the thread engagement of the pivot bolts does not meet the requirements as described in the Pivot Bolt Inspection
Procedure, follow the procedure in the attached Pivot Bolt Replacement Procedure.
3. It is required that the following are attached to the claim:
A clear photo showing the bolt and the nut with insufficient thread engagement.
The model of the truck.
The serial number for the axle – see serial number location in Figure 1.
Figure 1
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20PBE Watson Chalin Axle Pivot Bolts
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Attachments
Pivot Bolt Inspection Procedure
Pivot Bolt Replacement Procedure
Chassis List
US Customer Letter
Canada Customer Letter – English
Canada Customer Letter – French
Revision History
10/01/2020 - Added details to the Parts section involving freight.
09/18/2020 - Updated the procedure links to link directly to the Watson and Chalin website.
Authored by: PR
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Select the date.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall: 20PBE - Watson & Chalin Lift Axle Pivot Bolt
NHTSA: 20V506
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt has decided that a defect which relates to motor vehicle safety may exist in certain Model 348, 365, 367, 389, 520
and 567 vehicles manufactured between November 19, 2019 and April 9, 2020. Vehicles equipped with Watson &Chalin
SL2065 lift axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the
corresponding nuts. In some cases, this condition may cause a loss of clamp load of the pivot joint (arm to axle). Extended
use of the lift axle in this condition can result in foreign object debris on the roadway and increase the risk of a crash or injury.
What is the problem?
The lower rear pivot bolts on the lift axle could lose clamp load.
What will your dealer do?
Your dealer will inspect the bolts for proper thread engagement and, if necessary,
replace the hardware with longer bolts.
What should you do?
Contact your dealer immediately to schedule an appointment.
Peterbilt Motors Company has initiated this recall to remedy the issue at no charge to you. Please contact your Peterbilt
dealer to schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at
www.Peterbilt.com or scan the QR code. When contacting your Peterbilt dealer, reference the Safety Recall number and the
NHTSA number. This repair may take up to 2 hours of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of
obtaining a pre-notification remedy of the problem associated with this recall. Receipts for parts or labor are required for
consideration of reimbursement. Contact your local Peterbilt dealership for details.
If you require further information about this recall, or experience any difficulty in making arrangements for this repair, please
contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone
940-591-4220.
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may
submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E.,
Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee
within ten days. If you no longer own this vehicle, we would appreciate you advising us of the new owner’s name.
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping
Peterbilt provide the highest levels of customer satisfaction and service expertise. We value your business and appreciate
your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of
Peterbilt products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company