SA-070-20

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
Service Alert No.: SA-070/20
APPLE CARPLAY™ / ANDROID AUTO™ FREQUENTLY ASKED
QUESTIONS (FAQ)
Last Issued: 10/15/2020
BULLETIN NOTES
This Service Alert supersedes the previously issued SAs listed below. The changes are noted below in Red.
Previously Issued SAs:
Date(s) Issued
SA-001/19
04/05/19, 3/27/19, 01/24/19,01/04/19
SA-046/18
11/6/18 and 10/24/18
APPLICABLE MODEL(S)/VINS
2014-2021 Mazda3
2016-2021 Mazda6
2016-2021 CX-3
2020-2021 CX-30
2016-2021 CX-5
2016-2021 CX-9
2016-2021 MX-5
NOTE: The following vehicles are not equipped with Apple CarPlay™ / Android Auto™, but it can be
activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates
- Apple Carplay / Android Auto MDARS Activation Instructions


2019-2020 Mazda3, 4 Door Sedan, Standard (base model)
2020 CX-30 Standard (base model)
Page 1 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
DESCRIPTION
Frequently Asked Questions (FAQ)
FAQ
Answer
Click the model below for the Installation instructions:
The installation instructions are
missing from the Smart phone
Screen Mirroring Kit (Apple
CarPlay™/Android Auto™ retrofit
installation kit)
1.
2.
3.
4.
5.
6.
7.
8.
9.
2014-2018 Mazda3
2019-2021 Mazda3
2016-2021 Mazda6
2016-2021 MX-5
2016-2021 CX-3
2020-2021 CX-30
2016 CX-5
2017-2021 CX-5
2016-2021 CX-9
Cannot operate Apple CarPlay™
Refer to MGSS online CANNOT OPERATE Apple CarPlayTM
[ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]
Cannot operate Android Auto™
Refer to MGSS online CANNOT OPERATE Android AutoTM
[ENTERTAINMENT SYSTEM [WITH CENTER DISPLAY]]
During Android Auto set up, all permissions and requests may have
not been accepted by the customer.
Do the following:
Cannot operate Android Auto™ or 1. Delete Android Auto from the customers phone.
some functions do not work.
2. Unpair the customers phone from the vehicle.
3. Connect the customers phone to the smartphone Un pair port.
NOTE: Use a high-quality, certified smart phone cable.
4. During Android Auto set up, accept all permissions and requests.
Where do I find support for Apple
Go to Apple Support
CarPlay™
Where do I find support for
Android Auto™
Go to Android Auto Help
What phone do I need to operate
Apple CarPlay™
1.
2.
3.
4.
iPhone 5 or above
For best performance, update iPhone to the latest iOS version
Siri® must be enabled to use Apple CarPlay
Apple Lightning® to USB smart phone cable or a high-quality,
certified smart phone cable
Page 2 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
Good:Lightning to USB
NG: Lightning to USB-C
NG:USB-C Female to USB Male
Adapter
For additional information, go to Mazdausa.com - OWNERS - HOW
TO USE - OWNER'S MANUALS - APPLE CARPLAY QUICK START GUIDE
What phone do I need to operate
Android Auto™
1. Android phone running 5.0 (Lollipop) or higher
2. Android 6.0 (Marshmallow) or higher is recommended
3. High-quality, certified smart phone cable
For additional information, go to Mazdausa.com - OWNERS - HOW
TO USE - OWNER'S MANUALS - ANDROID AUTO QUICK START GUIDE
1. Confirm that the smart phone cable is connected to the port
labeled with a smartphone icon.
Cannot operate Apple CarPlay™ or
NOTE: On the 2019 Mazda3, there is no USB port labeled with a
Android Auto™
smartphone icon. Both USB ports will accept the Apple CarPlay™ or
Android Auto™ cable.
Page 3 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
2. Confirm that a high-quality certified smart phone cable is used.
Apple CarPlay™: The Waze app or
Waze Requirement: iPhone iOS 12.0 or higher and Waze version
the Google Maps app is not
4.43.4 or higher.
displayed in the menu.
Google Maps Requirement: iPhone iOS 12.0 or higher.
This may be caused by smart phone Cable Set Kit (P/N C922-V6-605)
installation error. The hardware was installed before CMU software
Cannot update CMU software after update by smart phone flash drive.
smart phone Cable Set Kit (P/N
Failure: In some cases, the CMU will not recognize the new HUB unit,
C922-V6-605) installation.
so CMU software update by smart phone flash drive is not possible.
Recovery: Proceed to Repair Procedure.
Confirm that the Navigation SD Card was transferred from the old
smart phone HUB unit to the new smart phone HUB unit.
MAZDA CONNECT Navigation
system is inoperative after smart
phone Cable Set Kit (P/N C922-V6605) installation.
Page 4 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
When driving, Apple CarPlay™/Android Auto™ limits some functions
such as scrolling. Apple/Google expects drivers to keep their eyes on
the road and use Siri/Google Assistant instead of scrolling.
Apple CarPlay™ scrolling message while driving
Apple CarPlay™
Android Auto™
1. Cannot scroll song list when
driving.
2. Cannot find songs when using
Apple CarPlay™/Android
Auto™
Android Auto™ scrolling message while driving
This is an Apple CarPlay™/Android Auto™ function. Vehicle
infotainment system is functioning correctly.
Page 5 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
When using the steering wheel Voice Command button, the
navigation system defaults to the Apple Maps app.
Waze app: Voice command is possible when selecting the Waze
Apple CarPlay™: The Waze app or voice icon.
the Google Maps app does not
open when using the steering
wheel Voice Command button to
set a navigation destination.
Google Maps app: Voice command is possible when selecting the
Google Maps voice icon.
Page 6 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
When using the steering wheel Voice Command button to set a
navigation destination, Android Auto™ defaults to the last navigation
app that was used. Select the "Maps and Navigation" icon to set your
default navigation app.
Android Auto™: The wrong
navigation app opens when using
the steering wheel Voice
Command button.
Page 7 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
This may be caused by Apple iPhone IOS 12.0 update. The customer
sets a navigation destination on Google Maps, then sets a navigation
destination on MAZDA CONNECT, double voice navigation is heard
through the vehicle speakers.
Example:
Apple CarPlay™: Double voice
navigation is heard through the
vehicle speakers.
Apple iPhone software IOS 12.0 update
NG
Google Maps destination set -- MAZDA
CONNECT destination set
MAZDA CONNECT destination set -- Google
Maps destination set
(double
voice)
Good
Repair: This is an Apple IOS 12.0 issue. No vehicle repair is necessary.
Page 8 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
REPAIR PROCEDURE
(Cannot install CMU software after smart phone Cable Set Kit (P/N C922-V6-605) installation)
1. Disconnect the new smart phone HUB unit and the new smart phone cables from the CMU.
Page 9 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc
Service Alert No.: SA-070/20
Last Issued: 10/15/2020
2. Connect the old smart phone HUB unit and the old smart phone cable to the CMU.
3. Update the CMU to software version 70.00.021B or later by smart phone flash drive.
4. Remove the old smart phone HUB unit and disconnect the old smart phone cable from the CMU.
5. Re-connect the new smart phone HUB unit and the new smart phone cables to the CMU.
Page 10 of 10
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
10/19/2020 9:04 AM tlawrenc