TSBELE100R2
Service Bulletin Details
Public Details for: TSBELE100R2
Tsb - combination tsb / service action: uvo system upgrade (sa222) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin prov
GROUP Electrical MODEL 2014~2016MY Soul (PS) 2014~2016MY Sorento (XMa) 2014~2016MY Optima (TF/QF) 2014~2016MY Forte (YD) 2014~2016MY Sportage (SL) NUMBER DATE 100 (REV 2, 04/21/2016) March 2016 TECHNICAL SERVICE BULLETIN SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) NOTICE This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure for upgrading the UVO system on some 2014~2016MY Soul (PS), Sorento (XMa), Optima (TF/QF), Forte (YD) and Sportage (SL) vehicles to address “Incoming ring volume too loud” complaints when using certain smartphones (non-iPhone). Additionally, in 2014MY vehicles the upgrade will also improve Bluetooth connectivity and voice recognition. For vehicles not on the Affected Vehicles list, but with a customer concern as described above, perform the following procedure outlined in this bulletin and submit a warranty claim per "customer concern" (Standard TSB) claim information on page 10. NOTICE A Service Action is a repair program without customer notification that is performed during the warranty period. Any dealer requesting to perform this repair outside the warranty period will require DPSM approval. Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage> Warranty Coverage Inquiry> Campaign Information). Not completed Recall / Service Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall> Recall VIN> Select Report), which includes a list of affected vehicles. This issue number is SA 222. File Under:Circulate To: x General Manager x Service Advisors x Technicians x Service Manager x Parts Manager x Body Shop Manager Fleet Repair Page 2 of 10 SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) NOTICE Delete all paired phones from the UVO system; delete UVO from all phones. If you do not delete phones, the phone(s) will still show and act as paired, but performance or functional issues may occur. Anytime a software update is performed to either a paired phone or the UVO system, the pairing should be deleted from both phone and UVO system and then pair again after update. A fully charged battery is necessary before audio head unit upgrade can take place. It is recommended that the Midtronics GR8-1299 system be used, in ECM mode, during charging. Do NOT connect any other battery charger to the vehicle during audio head unit upgrade. Updating UVO system may require 10-15 minutes. Service Procedure: 1. Start the vehicle or connect the Midtronics GR8-1299 charger. 2. Record the customer’s radio presets before performing the upgrade. 3. Press SETUP > System > System Information and check to ensure the software version is at or above the level shown in the table below. Original Software Version 1.MP.1.001 1.MP.1.001 (or higher) TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 3 of 10 SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) 4. If performing the update using the GDS AUM, refer to TSB SST 032 or click on User’s Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen instructions. 5. If performing the update using a USB stick, obtain the 14MY VDS AUD/UVO (3.3V or 8V) upgrade USB stick (shown to the right) from your Service Manager and insert it in the vehicle’s USB port. NOTICE Either USB stick can be used for this UVO upgrade regardless of the microphone voltage (3.3v or 8v). 6. Allow the music files to play and then press the POWER button to turn the head unit OFF. NOTICE Do NOT turn the vehicle OFF while the update is in progress. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 4 of 10 SUBJECT: 7. COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) Once the AUM initialization process is complete, or after having inserted the USB upgrade stick, PRESS and HOLD the, CD Eject, FM/AM and the eServices buttons, then, insert a ball point pen in the RESET button. NOTICE RESET Images shown are for reference purposes ONLY and may vary by model. NOTICE On Soul (PS) vehicles, PRESS and HOLD the, FM/AM and the eServices buttons, then, insert a ball point pen in the RESET button. RESET 8. The head unit will enter the UVO USB Downloader mode and begin downloading the upgrade from the USB stick or AUM. NOTICE If the USB Downloader fails to download the upgrade, press the Reset button and restart the procedure from step 3 or 4. If the upgrade download continues to fail, refer to the Troubleshooting Matrix on Page 8. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 5 of 10 SUBJECT: 9. COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) When the download shows 100% complete, press the RESET button, using a ball point pen to restart the system. RESET 10. The UVO system will automatically restart and the update will proceed. NOTICE Do NOT turn the vehicle OFF while the update is in progress. 11. After update is complete, the display shown on the right will appear for a few moments; then the UVO system will be restarted again. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 6 of 10 SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) 12. After the system has restarted, press the SETUP button on the head unit. 13. Touch System icon on the screen. 14. Touch System Information button on the screen. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 7 of 10 SUBJECT: 15. COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) Check to ensure the new software version matches the information in the table below. Original Software Version 1.MP.1.018 1.MP.1.018 16. Restore the customer’s radio presets as recorded in step 2. 17. Verify proper system operation by obtaining the customer’s phone(s) and pairing it(them) with the system. If the customer’s phone is not available for pairing, inform the customer that the phone must be paired to the head unit. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 8 of 10 SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) Troubleshooting Matrix Action Concern Figure Solution User may not have performed the Eject + FM/AM + eServices+ Reset button procedure correctly, resulting in normal system reboot. Restart the procedure from step 6. System reboots but goes to UVO screen. (never shows UVO Update screen “UVO USB Downloader) Pressed reset while holding CD Eject + FM/AM + eServices buttons System displays the UVO USB Downloader screen but shows “Program download failed” Perform the Eject + FM/AM + eServices + Reset procedure again. Verify that the USB drive contains files and is NOT blank. If the USB is blank, order a replacement through Snap on Business Solutions at 888-542-1011 System displays the UVO USB Downloader screen but shows “USB update not found” REQUIRED PARTS: Part Name USB Upgrade Drive Desc. Figure Comments Additional USB sticks can be ordered through Snap-on Equipment Solutions at (888) 542-1011 14MY VDS UVO Upgrade AFFECTED VEHICLE PRODUCTION RANGE: Model Production Date Range Soul (PS) Sorento (XM) Optima (QF) Optima (TF) 2014~2016MY (w/minimum S/W level of 1.MP.1.001) Sportage (SL) Forte (YD) TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 9 of 10 SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) SERVICE ACTION WARRANTY CLAIM INFORMATION: Claim Type Causal P/N Qty. N Code C Code 96150 2K200 96140 1U200CA 96160 2TAA0 V 0 96160 2TAA0 96160 3W160WK 96160 A7100WK N99 C99 Repair Description Labor Op Code (SA 222) UVO Upgrade (PS) 160011R0 (SA 222) UVO Upgrade (XMa) 160A07R0 (SA 222) UVO Upgrade (QF) 160A08R0 (SA 222) UVO Upgrade (TF) 160011R2 (SA 222) UVO Upgrade (SL) 160011R1 (SA 222) UVO Upgrade (YD) 160011R3 Op Time Replacement P/N Qty. 0.3 M/H N/A 0 STANDARD WARRANTY CLAIM INFORMATION: Use this information only to file a warranty claim for vehicles for which: 1. A customer complains of the same concern, as described on Page 1. 2. The VIN does not appear on the Affected Vehicles list for Service Action 222. 3. The vehicle model year and production date range are as identified in this bulletin. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016 Page 10 of 10 SUBJECT: COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA 222) N Code: M73 C Code: ZZ3 Claim Type Causal P/N Qty. Repair Description 96150 2K200 (ELE100) UVO Upgrade (PS) 96140 1U200CA (ELE 100) UVO Upgrade (XMa) 96160 2TAA0 (ELE 100) UVO Upgrade (QF) W 0 96160 2TAA0 (ELE100) UVO Upgrade (TF) 96160 3W160WK (ELE 100) UVO Upgrade (SL) 96160 A7100WK (ELE 100) UVO Upgrade (YD) Labor Op Code Op Time Replacement P/N Qty. 28325F21 0.3 M/H N/A 0 NOTICE VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers should reference SA 222 when accessing the WebDCS system. TSB: ELE 100 / SA 222 (REV 2) Various Models March 2016