SA-004-20c
Service Bulletin Details
Public Details for: SA-004-20c
In order to ensure key code security, mnao has restricted key code access for the new auxiliary key. This service alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliar
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Mazda North American Operations Irvine, CA 92618-2922 Service Alert Subject: Service Alert No.: SA-004/20 AUXILIARY KEY BLANK CUTTING PROCEDURE Last Issued: 12/14/2020 BULLETIN NOTES This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text. Previous Service Alert Date(s) Issued: SA-004/20 07/06/20, 05/11/20 and01/19/20 SA-045/19 10/30/19 APPLICABLE MODEL(S)/VINS 2014-2021 Mazda3 2016-2021 CX-3 2013-2021 CX-5 2016-2021 MX-5 2014-2021 Mazda6 2020-2021 CX-30 2016-2021 CX-9 DESCRIPTION There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method Auxiliary Key Blank Page 1 of 4 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2020 Mazda North American Operations, U.S.A. 12/14/2020 1:47 PM tlawrenc Service Alert No.: SA-004/20 Last Issued: 12/14/2020 REPAIR PROCEDURE A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See “Mazda Approved Key Cutting Machine” table. 2. Obtain the key code. Key Type Key Code eMDCS Obtain 5-digit key number. NOTE: Key code is also availble on key tag and Drivers door key lock cylinder Obtain 10-digit key number. NOTE: 5-digit key number on key tag and Drivers door key lock cylinder cannot be used to cut an auxiliary key blank. 3. Cut the new auxiliary key blank(s). NOTE: If the drivers door key cylinder is damage due to theft/accident, the drivers door lock set is not covered by warranty policy. 1. Replace the drivers door lock set. Go to MGSS (FRONT DOOR KEY CYLINDER REMOVAL/INSTALLATION). 2. Contact Mazda Warranty by phone (800-727-6626, option #3) M-F 7am - 4pm PT or by email ([email protected]) and provide the VIN and replacement door lock cylinder KEY CODE so that the new drivers door lock set key code can be updated in the eMDCS system. Page 2 of 4 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2020 Mazda North American Operations, U.S.A. 12/14/2020 1:47 PM tlawrenc Service Alert No.: SA-004/20 Last Issued: 12/14/2020 Replacement Drivers Door Lock Set, Key Code Locations Mazda Approved Key Cutting Machine Supplier Model Available at PC + Flash Computerized Code Cutter Duplicator Mazda e-Store Item # CURC9100020 MSC BD Laser Max Computerized Code Cutter Duplicator mscdirect.com MSC # 39177209 Pro-Source Key Machine mscdirect.com MSC # 90681271 Page 3 of 4 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2020 Mazda North American Operations, U.S.A. 12/14/2020 1:47 PM tlawrenc Service Alert No.: SA-004/20 Last Issued: 12/14/2020 KEYLINE GYMKANA 994 Mazda e-Store Item # KYLGYMKANA Page 4 of 4 CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/ equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies, customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means, electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in writing. © 2020 Mazda North American Operations, U.S.A. 12/14/2020 1:47 PM tlawrenc