NTB20-080a

Classification:
Reference:
AN20-036a
Date:
NTB20-080a
January 28, 2021
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY, below.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2019-2020 Altima (L34)
2018-2020 Kicks (P15) – SV and SR
2019-2020 Murano (Z52)
2020 NV200 (M20)
2020 Versa (N18) – SV and SL
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following service procedure is to address the items below:

Stability improvements and “bug” fixes.

Android Auto skips while playing music.
Refer to steps 1 - 4 to confirm that this bulletin applies.
HINT: The update-software only needs to be downloaded once and then can then be used
on multiple vehicles until other infotainment software is loaded onto the USB drive to
overwrite the original data.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One special tool, USB drive J-52727, has been shipped to each dealer (see Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:

If the USB drive already contains an update-software ID from Table B on page 6, it
does not need to be downloaded, it can be used continuously on multiple vehicles.

The update-software must be the only file on the drive.
Figure 1
BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
[email protected]
Bulletin Number
Date
Dealer Number
Mailing Address:
Dealer Name
Address and Street
City
State
Zip Code
Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request

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Cannot download update software
NTB20-080a
SERVICE PROCEDURE
Check Software Version
1.
Push the MENU button.
Figure 2
2.
Select the Info Icon.

If the Info icon does not appear as
shown in Figure 3, this bulletin
does not apply.
Figure 3
3.
Select System Information to access
the vehicle update menu.
Figure 4
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NTB20-080a
4.
Select Software Version.
Figure 5

If the Software Version is NOT a version listed in Table A, select the back button
and continue to step 5 on the next page.

If the Software Version is a version listed in Table A, select the back button, this
bulletin does not apply.
Back Button
0912
Figure 6
Table A
MODEL
Altima
Kicks
Murano
NV200
Versa
SOFTWARE VERSION
0912
0912
0912
0910
0912
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NTB20-080a
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
5.

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727 into an ASIST Station.

If the infotainment software has already been downloaded onto special tool USB
drive J-52727 from a prior service procedure, skip to step 14 on page 8.
HINT:
 Special tool USB drive J-52727 is the only USB drive approved for use with this
procedure.
 The update-software is estimated to take 4 hours to download to the USB
drive.
 If the USB drive already contains an update-software ID from Table B on
page 6, it does not need to be downloaded, it can be used continuously on
multiple vehicles.
o The update-software must be the only file on the USB drive.
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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NTB20-080a
8.
Select the check box next to the infotainment update-software ID (Figure 8).
NOTE: Refer to Table B for the infotainment update-software ID.
Table B
MODEL
Altima
Kicks
Murano
NV200
Versa
9.
SOFTWARE VERSION
0912
0912
0912
0910
0912
UPDATE SOFTWARE ID
IVI003
IVI003
IVI003
IVI002
IVI003
Use the drop-down menu and select the location of the USB drive that was inserted in
step 5.
Version:
Check
box
D:\
USB drive
location
IVI003
Infotainment
update-software
Drop-down
menu
Figure 8
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NTB20-080a
10.
Select Download, and then wait for the download to complete.
HINT:
 The update-software is estimated to take 4 hours to download to the USB
drive.
 If, while attempting to download the software to the ASIST Station, you receive
the message shown in Figure 9:
a. First, attempt to clear space on the ASIST Station hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 9
11.
Select OK.
Figure 10
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NTB20-080a
12.
Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the
USB drive may corrupt the infotainment update-software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 11
13.
Close all ASIST Infotainment Software Update screens.
14.
Set the parking brake.
15.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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NTB20-080a
16.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (see Figure 12).

Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the updatesoftware and/or USB drive may become damaged. Only insert the USB drive in a USB
media port.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 12
17.
Figure 13
Wait approximately 10-30 seconds for
the screen in Figure 14 to appear.
Figure 14

The screen in Figure 15 may
briefly appear. Do not remove
the USB drive. The audio
system will detect the USB and
continue the update.
xxxxxxx
Figure 15
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NTB20-080a
18.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Figure 16
19.
Once the update is complete (Figure 17), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 17
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NTB20-080a
Steps 20-27 must be completed. If they are not completed, the update may
become corrupted.
20.
Allow the reboot to complete
(approximately 30 seconds).

21.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 18
The steps below will fully reboot the infotainment system twice.
22.
Open and close the driver door, and then ensure that all doors are closed.
23.
Wait five (5) minutes.
Ensure that all doors remain closed during the five minute wait period. If a
door is opened during the five minute wait period, the update may not complete and
the AV control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
24.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 18).

25.
After the Nissan logo appears, wait
about one (1) minute.

26.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.
The MENU (Home) screen in
Figure 19 will be displayed.
Turn the ignition OFF.
Figure 19
27.
Repeat steps 22-26 one more time (for a total of two (2) times to complete the
update).
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NTB20-080a
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX8LAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX8MAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
November 11, 2020
NTB20-080
Original bulletin published
January 28, 2021
NTB20-080a
Classification number updated
12/12
NTB20-080a