A9421332061922_1

94 How to properly document optical concerns for headlights and tail lights
94 21 33 2061922/1 February 4, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2010 - 2022
All
Not Applicable
Condition
Customer states:
 There is a visual concern or defect present with the headlight(s) or taillight(s).
Technical Background
For visual concerns related to a headlight or taillight submitted under warranty we ask that defect flags and photos
be used to identify and document the visual concern or defect. Photos should be retained until the claim is
approved, in case they are needed during review.
Note:
Defect flags can be found in the attachment tab of this TSB. These can be printed and used as needed.
Production Solution
Not applicable.
Service
1. Before any repairs are made or components removed, please fill out the defect flag and take photos as
shown below.
2. When returning headlights or tail lights to the WPRC, use the new part packaging and take necessary
precautions to avoid damage during shipping.
3. When to use the defect flags and photo documentation:
 Moisture buildup (please see associated TSB’s below before proceeding).
 Foreign objects or loose components inside the lamp.
 Haze, pitting, cracking, bubbles or markings on inside of lens.
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 If the concern is NOT related to outside influence and a warranty claim is submitted.
4. 3 Photos are needed for each lamp to be replaced:
 1 perspective view – Shows the general area and identifies which lamp is affected.
 1 close up – clearly focused and showing the customer concern.
 1 production label – shows the entire production sticker or label.
Note:
If another TSB is applicable as seen in the two examples below, please follow all other primary TSB’s before
proceeding:
 TSB 2012749: 94 Exterior lights, moisture accumulation (All models).
 TSB 2058420: 94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work (Q3, Q5,
Q7, Q8, Audi e-tron quattro, and Audi e-tron Sportback).
Perspective photo:
 Entire area is visible in the photo which clearly identifies the lamp affected (Figures 1 - 2).
 Photo is taken with faulty component still installed on the vehicle before components are removed.
 Photo is in focus and properly lit.
 Defect flag should be completely visible and legible.
The first photo should show a full picture of the affected component and the affected area of the cause
should be marked with an arrow. This is for guidance.
Figure 1. Example of a perspective view photo.
Figure 2. Example of a headlight perspective view
photo.
Close up photo:
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Defect flag points at the area of concern (Figures 3 - 4).
 Concern is clearly visible in the photo.
 Defect flag VIN and date are completely visible in photo.
 Photo is in focus and properly lit.
Figure 3. Example of tail light close-up.
Figure 4. Example of headlight close-up.
Production Label:
 Component removed.
 Entire label is visible (Figures 5 - 6).
 Photo is in focus and properly lit.
 Any additional supporting photos taken at this time.
The third photo is to be taken after removing the affected component. In this case the label with the part
number and production date is to be photographed.
Figure 5. Example of tail light cluster label.
Figure 6. Example of headlight label.
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Note:
This TSB is only applicable when submitting a warranty claim for visual concerns on headlights and tail lights
within NVLW or CPO Warranty. Please submit a separate claim for each affected headlight or taillight.
Use the following service numbers (PID) and damage codes according to the listed concerns:
9415/0030:
 For optical concerns on the inner headlight (e.g. foreign body, broken inner covers).
9419/0015:
 For cracks, scratches or similar on the outer or inner lens of the headlight.
9431/0030:
 For optical concerns on the inner tail light cluster (e.g. foreign body).
9432/0015:
 For cracks, scratches or similar on the outer or inner lens of the tail light cluster.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2012749, 94 Exterior lights, moisture accumulation.
 TSB 2058420, 94 Tail light or front indicator in bumper is cracked, broken, leaks, or does not work.
All part and service references provided in this TSB (2061922) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.