ICI21-003

Daimler Internal
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Detroit Diesel Distributors – U.S. and Canada
REF #:
Daimler Trucks North America LLC
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090
800-547-0712
Portland, Oregon 97208-4090
ICI21-003
Effective:
02/15/2021
Release:
02/15/2021
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
SUBJECT: Dealer Travel for Campaign Performance
This letter supersedes ICI20-022R.
This letter is to announce reimbursement is available to dealers for travel to a customer’s location to
perform recall or field service campaigns. Potential travel reimbursement applies to DTNA truck dealers
and Detroit Diesel distributors. Thomas Built Buses (TBB) will be addressed separately.
Beginning with repair dates of 08/03/2020 and later, travel expenses may be included on recall and
field service claims. Guidelines:
•
Only applies to actual travel expenses within the location’s AOR
o
•
•
Expenses are subject to audit and chargeback for travel outside the AOR.
Only applies if a repair is actually performed
o
Prior to travel, confirm the campaign is not already complete and confirm the repair is not
required to be performed on-site at the dealership.
o
If vehicle already has a completion sticker or a claim is already present in OWL, then the repair
is considered complete.
Whenever possible, perform campaigns on multiple vehicles during one trip and perform all open
campaigns on each vehicle
o
For multiple vehicles or multiple campaigns, include travel expenses on one (1) claim and note
all VINs and all campaigns completed in the claim narrative.
•
For reimbursement, use the “Travel Distance” and “Travel Hours” fields in the “Other Charges > Travel”
section of the claim
•
Excludes Freightliner Custom Chassis Corporation (FCCC) recreational vehicles
For FCCC school bus chassis and TBB reimbursement, see letter ICI21-004.
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
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