A9021982059335_2

90 Noise from the area around the instrument cluster
90 21 98 2059335/2 April 21, 2021. Supersedes Technical Service Bulletin Group 90 number 20-45 dated April
24, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2011 - 2022
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added new model years)
Revised Warranty (Added Claim Type)
1
04/25/2020
Initial publication
Customer states:
 Noises from the installation area of the instrument cluster.
Technical Background
Parts of the dash panel, such as air ducts/vents, control module holder, MMI screen, trims, covers, wiring
harness, cable guides or the dash panel itself can resonate to vibrations of the engine or, with the respective
vibration from the surface, the road surface. The customer often notices this as noises from the instrument
cluster, particularly if there are relative movements between parts that are applied directly to the instrument
cluster.
Production Solution
Improved noise dampening.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
It needs to be determined whether the noise is caused by the instrument cluster itself.
To do so, remove the instrument cluster and check it as follows:
1. Shake the instrument cluster in all directions and listen for noise. If you cannot hear any unusual noise, the
instrument cluster must not be replaced.
2. The dash panel area is to be checked for loose bolts, brackets, cables or other parts that may have been
vibrating. Possible loose parts are to be secured, fastened, felt-taped on or, if necessary, replaced.
Note:
Claims for replaced parts will be subject to review.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
 Use the service number of the casual part.
 Only use the instrument cluster’s service number if that was the casual part!
Damage Code:
0020
Labor Operations:
Remove and install instrument cluster
9025 19XX
See SRT with
associated
operations
Check instrument cluster
9025 0199
10 TU
Check dash panel
7018 0199
10 TU
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 20
TU)
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
Diagnostic Time:
Claim Comment:
As per TSB #2059335/2
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2059335) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.