ITB11014B

Classification:
Refer enc e:
D ate:
EL11-005b
ITB11-014b
February 15, 2013
CD & DVD PLAYER CONCERNS
This bulletin has been amended to include current vehicles. No other changes have been made.
Please discard all previous versions.
APPLIED VEHICLES: All Infiniti Vehicles with an Audio Compact Disc (CD) Player or Digital Video Disc
(DVD) Player
SERVICE INFORMATION
If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition,
or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential
incidents/customer concerns caused by improper care and usage of CD/DVD discs.
To aid in solving customer concerns, use the following
guidelines when speaking to customers or inspecting
incident vehicles.
•
Customers must not use discs that are warped,
scratched, chipped, cracked, have abnormal edges
or are otherwise damaged (see Figures 1 and 2).
Damaged or poor condition discs may cause the
Player internal mechanism to jam or have optical
pick-up errors.
NOTE: Do not make a Warranty claim against a
Player that will not play damaged or poor condition
discs as described in this Bulletin.
Figure 1
Figure 2
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•
Instruct the customer to handle discs carefully when inserting/removing them from the Player. Hold them by
the edges and do not bend them. Always place them in the storage case when they are not being used
(played). This will ensure that discs stay in top working order.
•
Customers must not use discs with adhesive labels. The label will loosen or peel and this can jam the
Player.
•
Ensure that the customer only uses audio CDs that have the “Compact Disc Digital Audio” insignia on them
(see Figure 3). The audio CD Player was designed to use CDs that meet this design standard. Lower
quality CDs may not function properly in the audio CD Player.
Figure 3
•
Inform the customer that this information and additional disc care and cleaning instructions may be found in
all Infiniti Owner’s Manuals.
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ITB11-014b