NTB15083

Service Bulletin Details

Public Details for: NTB15083

If you confirm: the customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration). Note: a new diagnostic logic has been established to enhance the diagnostic process by storing diagnostic trouble codes


- 2016 - 2015 - 2014 - 2013 -

Models from 2016
2016 NISSAN ROGUE
Models from 2013
2013 NISSAN ALTIMA
Classification:
Reference:
AT15-011
Date:
NTB15-083
October 7, 2015
2013-2015 ALTIMA AND 2014-2016 ROGUE;
ENHANCED DIAGNOSTIC LOGIC FOR CVT JUDDER
APPLIED VEHICLES:
2013-2015 Altima (L33)
2014-2016 Rogue (T32)
APPLIED ENGINE:
With 4 cylinder engine only
APPLIED TRANSMISSION:
CVT
IF YOU CONFIRM:
The customer reports a transmission judder (shake, shudder, single or multiple bumps or
vibration).
NOTE: A new diagnostic logic has been established to enhance the diagnostic process
by storing diagnostic trouble codes (DTCs) on applied vehicles.
These new DTC’s are:
P17F1 (CVT_JUDDER (C/U INSPECTION))
P17F0 (CVT_JUDDER (T/M INSPECTION))
ACTION:
1. Refer to step 6 and TABLE A on page 4 in the SERVICE PROCEDURE to confirm this
bulletin applies to the vehicle you are working on.
2. If this bulletin applies, reprogram the TCM (Transmission Control Module).
IMPORTANT: The purpose of “ACTION” (above) is to give you a quick idea of the work you will be
performing. You MUST closely follow the entire Service Procedure as it contains information that is essential
to successfully completing the repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Diagnostic Logic Update
NOTE:

Most instructions for reprogramming with C-III plus are displayed on the CONSULT
PC screen.

If you are not familiar with the reprogramming procedure, click here. This will link
you to the "CONSULT- III plus Reprogramming" general procedure.
CAUTION:

Connect a battery charger to the vehicle battery.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during
reprogramming, the TCM may be damaged.

Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process
will be interrupted and the TCM may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.)
within range of the CONSULT PC and the VI. If Bluetooth® signal waves are
within range of the CONSULT PC during reprogramming, reprogramming may
be interrupted and the TCM may be damaged.
1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Start C-III plus.
3. Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.
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4. Select Re/programming, Configuration.
VI is
recognized
Step
4
Figure 1
5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in
Figure 2 on the next page.
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6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
6A: Current TCM P/N
TRANSMISSION
31036 -
Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number
column in Table A below.

If there is a match, this bulletin applies. Continue with the Diagnostic Logic
Update (reprogramming procedure).

If there is not a match this bulletin does not apply.
Table A
MODEL
MODEL
YEAR
CURRENT TCM PART NUMBER BEFORE
REPROGRAMMING:31036 -
Altima (L33)
(QR25 only)
13MY
3TY0A, 3TY1A
3TA4A, 3TA4B, 3TA4C
3TA0A, 3TA9C
Altima (L33)
(QR25 only)
14-15MY
9HM0A, 9HM0C, 9HM0D
14-16MY
4BA0A, 4BA0B
4BA5A, 4BA5B
4BA8A
4BA9A, 4BA9B
5HA0A, 5HA0B
5HA5A
9TA0A, 9TA0B, 9TA0C
9TA5A
5HJ0A
Rogue (T32)
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NTB15-083
7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
NOTE:

In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 3 displays.
 Select and use the reprogramming option that does not have the message
“Caution! Use ONLY with NTBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means there is no
reprogramming available for this vehicle. Close C-III plus and refer back to ASIST for
further diagnosis.
IMPORTANT: If C-III plus locks up or freezes at this point or displays “cannot
complete reprogramming, the CONSULT PC is set up with User Rights.
Reprogramming can be completed with Administrator log in”, the TOUGHBOOK
settings need to be changed so that Users have full access rights. See your
Dealership’s IT System Administrator for details.
TRANSMISSION
Figure 3
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8. When the screen in Figure 4 displays, reprogramming is complete.
NOTE: If the screen in Figure 4 does not display (reprogramming does not complete),
refer to the information on the next page.
9. Disconnect the battery charger from the vehicle.
10. Select Next.
Step
10
Figure 4
NOTE:

In the next step (page 8), you will perform Erase All DTCs.

DTC erase is required before C-III plus will provide the final reprogramming
confirmation report.
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TCM Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not
complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices
are OFF.

All electrical loads are OFF.

Select retry and follow the
on screen instructions.

“Retry” may not go through
on first attempt and can be
selected more than once.
Figure 5
If reprogramming does not complete and the “X” icon displays as shown in
Figure 6:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is
plugged in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are
securely connected.

All C-III plus updates are
installed.

Select Home, and restart
the reprogram procedure
from the beginning.
Figure 6
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11. Follow the on-screen instructions to Erase All DTCs.
12. When the entire reprogramming process is complete, the screen in Figure 7 will display.
13. Verify the before and after part numbers are different.
14. Print a copy of this screen (Figure 7) and attach it to the repair order for warranty
documentation.
15. Select Confirm.
31036 - _ _ _ _ _
Step
13
31036 - _ _ _ _ _
TRANSMISSION
Step
14
Step
15
Figure 7
16. Return C-III plus to the Home screen.
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NOTE: The Information below is provided as Service Information and is not part of the
Service Procedure in this bulletin.
DTC detection drive pattern for P17F0 / P17F1

This new diagnostic logic will monitor conditions in the CVT while the customer is
operating their vehicle in their usual daily drive patterns.

Figure 8, on the next page, illustrate conditions under which judder can be
reproduced.

Specific drive conditions that can be used to test for judder (shake, shudder, single
or multiple bumps or vibration) are:
1. Slowly accelerate from a stop (zero mph), applying only slight accelerator pedal (0% 10% throttle opening) until 40 mph is reached.

During acceleration, torque converter engagement (full lock up) can occur between
20-35 mph.
2. Prior to torque converter lock up, slowly modulate accelerator pedal:
a. Decrease accelerator pedal pressure slowly, approaching a closed throttle position.
b. Smoothly and slowly reapply accelerator pedal pressure back to approximately 10%
throttle opening.
IMPORTANT:

Slight grade (climbing hill) may aid in performing the above drive conditions.

DTC detection logic will require three events before storing a DTC.

If DTC P17F1 or P17F0 is stored, refer to NTB15-084 for repair information.
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
Figure 8 below illustrates conditions under which judder can be reproduced.
Vehicle
speed
Judder evaluation condition
45mph
Torque Converter
lock up area
15mph
0‐mph
5% TVO (slow @ steady accel)
REPEAT
Conditions for duplication:
Normal operating temp.
Predicting Lock‐Up engagement key (# of attempts)
Up to 4% Grade does improve duplication opportunity
Electrical load (High)
A/C (OFF)
Figure 8
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Reprogram Transmission Control
JE99AA
(1)
ZE
32
(2)
Module
(1) Use the VIN and the electronic parts catalog (FAST or equivalent) to look up the
Transmission Control Module part number (31036-XXXXX) for the vehicle you are
working on and use as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat
Rate Time.
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