2063240/1
Service Bulletin Details
Public Details for: 2063240/1
Creaking noise from the rear seats (5 and 7 seat variants only). Customer statement / workshop findings: noise/creak from the rear seat/s at speeds up to 70 mph and/or creaking from rear seat/s between 0-20 mph during gentle acceleratio
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Technical product information Topic Market area Brand Transaction No. Level Status Release date Creaking noise from the rear seats (5 and 7 seat variants only) Bentley: worldwide (2WBE) Bentley 2063240/1 EH Approval New customer code Object of complaint Complaint type Position whole vehicle -> assemblies -> seat assembly, 2nd row noise, vibration -> creak whole vehicle -> assemblies -> seat assembly, 3rd row noise, vibration -> creak Vehicle data Bentayga 5 and 7 seat variants only Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 4V1* 4V1* 4V1* 4V1* 4V1* 2017 2018 2019 2020 2021 E E E E E Documents Document name master.xml * * * * * * * * * * * * * * * Technical product information Creaking noise from the rear seats (5 and 7 seat variants only) Transaction No.: 2063240/1 Customer statement / workshop findings Noise/Creak from the rear seat/s at speeds up to 70 mph And/or Creaking from rear seat/s between 0-20 mph during gentle acceleration and braking Technical background This TPI applies to all 5 and 7 seat variants This TPI does not apply to 4 seat variants Noises and creaks originating from the rear seat/s as a result of seat location pegs and mega bracket interference while driving at speeds up to 70 mph and gentle acceleration and braking between 0-20 mph should be resolved by following the instructions within the Measure section Production change Not applicable Measure 1) Refer to Figure 1 - The area shown should be considered after removing the applicable trim from the seat frame as per applicable Repair manual - Rep.Gr Figure 1 2) Remove seat frame from Mega bracket to reveal seat frame location pegs • Refer to Figures 2 and 3 to check for any signs of contact between the Mega bracket and the seat location pegs Figure 2 Figure 3 • Inspect both the Mega bracket (Figure 4) and the Seat frame location pegs (Figure 5) to confirm if there is evidence of contact Figure 4 Figure 5 3) Once the evidence of contact is confirmed - Follow the onward steps to completion on all Mega bracket slots • Referring to Figure 6 - Apply/stick Paraskin tape Or Apply/stick a Velcro patch/pad In the holes of the Mega bracket (Where the seat location pegs are chaffing - witness marks are evident) against the mega bracket TIP: Do not use Anti creak tape as this is to thin Figure 6 NOTE: The loop side not the hook side should be used and MUST be facing upwards • Apply grease (see Parts information section) to both the seat frame location pegs as shown in Figure 7 Figure 7 4) Reassemble the seat frame back onto the Mega bracket - Refer to the applicable Rep.Gr Ensure the seat is in the forward position on the runners before applying the final torque, this is critical to ensure there is no possibility of further contact between the mating parts. Warranty accounting instructions Time to remove and refit the rear seat (2 nd row) Warranty type 110 or 910 Damage service number 72 48 Damage code 00 20 Labour Labour operation code 72 48 20 05 Time 100 TU Time to remove and refit the rearmost seat (3rd row) Labour operation code 72 49 19 00 Damage service number 72 49 Time 30 TU Road test/diagnosis Labour operation code - 01 21 00 00 Time – 50 TU Parts information Grease Loctite Synthetic grease or similar specification IMPORTANT: This grease MUST be sourced locally, in the event this particular grease cannot be sourced please consult your local supplier to source a grease of the same specification Tape/Velcro Paraskin tape or Velcro patch/pad Please NOTE: The loop side not the hook side should be used MUST be sourced locally IMPORTANT TIP: Do not under any circumstances use anti-creak tape